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11Positioning24Kaplan,RobertS.andDavidP.Norton,2001,TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress,Boston,Massachusetts.Preface23–4––567*HPWSHighPerformanceWorkSystemBrianE.BeckerMarkA.HuselidandDaveUlrich,2001.TheHRScorecard.HarvardBusinessSchoolpress,p.40..862755-60971161089111213141510161718192021222324STRATERY25–26111133122713BlackandPorter(2000),MANAGEMENT-MeetingNewChallenges,Prentice-Hall,Inc.,NewJersey.Chapter8StrategicManagement,p194-225.2829DefineOrganizationMissionMonitorOutcomesDetermineRequirementsDevelopActionPlansImplementPlansAssessResourcesSetObjectivesAnalyzeEnvironmentDetermineStrategicIntent––301431323334353637d383940151167414243NAMR/ROCE12KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P23.4445169046472.RBC1718484919502051522120019082053541999/22Kaplan,RobertS.andDavidP.Norton(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpressp.90.5523M.TreacyandWiwesema,TheDisciplineofMarkerLeaders:ChooseYourCustomers,NarrowYourFocus,DominateYourMarket(Reading,MA:Addison-Wesley,1995).5657//KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P88./5812/NAMR59KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPressP23.606162–▲▲▲▲242000/MohamedHussein111-113128-1322563ABMABM906426656667……–68–––––697071/KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P91.72P.AP.A.P.A.P.A.731.2.3.1.2.3.4.1.2.3.KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P157.74…27751234*111999(BalancedScorecard)/76NAMRoperationalexcellenceNAMR頋KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P101.7778287980123Kaplan,RobertS.andDavidP.Norton,2001,TheStrategy-FousedOrganization.HarvardBusinessSchoolpress,Boston,Massachuset.TheInternalPerspectiveofFigure4-2FannieMae’sOperationalExcellenceStrategyMap.p119.8182KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P9383Kaplan,RobertS.andDavidP.Norton,(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress,.p95.29848586HR.~HR36.5529.6761.46116.877295.1751.6742.28HR26.2430HRBrianE.BeckerMarkA.HuselidandDaveUlrich,(2001).TheHRScorecard.HarvardBusinessSchoolpress,Table1-3ComparisonofHighandLowHRmanagementQuality,p16-17.87~HRoutcomeHR1-6164.214.004.213.81HR12314.5624.4034.124.05123414.6324.2734.1343.1220.8788……31AnthonyJ.Rucci,StevenP.Kirn,andRichardT.Quinn,TheEmployee-Customer-ProfitChainatSears,HarvardbusinessReview76,no.11998:908932BrianE.BeckerMarkA.HuselidandDaveUlrich,2001.TheHRScorecard.HarvardBusinessSchoolpress,Boston,Massachus.p30-31.90HRKSF(5)KSF(4)KSF(2)KSF(3)91KSF(1)HRHR9293949596979899100101””1101006~82/1531-15~20124/225/RBC200R35061001023751/106~12””2/101/15””2/5~10””53604+3~510340/512611212””””310445””3~5672811051””52603151041005””1~3106637\1~3()1071081.2.3.4.KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P193.109””11011111234Kaplan,RobertS.andDavidP.Norton,(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress.TheFigure7-2MobilChannelManagementGroup’sTwo-TierScorcard.p19511335JosephN.MiniaceandElizabethFalter,CommunicationAKeyFactorinStrategy114Implementation,PlanningReviewJanuary-February1996:29.11536NAMRMobilNAMR’sLubricantsBusinessUnitKaplan,RobertS.andDavidP.Norton(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress.p246.11637Kaplan,RobertS.andDavidP.Norton(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress,p.259-260..117erformance118119S1S6S2S5-2S3S5-1S4KaplanR.andD.Norton(2001),TheStrategy-FocusedOrganization,HarvardBusinessSchoolPress,P275.120…12138Kaplan,RobertS.andDavidP.Norton(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress.p.288-292.12212339ATTBillCatucciKaplan,RobertS.andDavidP.Norton(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpress,p.306.124125126402002LeadingChange/JohnP.kotter411.2.3.4.5.6.7.8.1271.絶1282.絶絶楆421601291.2.3.5.4.6.7.8.130131奬奬132133奬1344445200213546Kaplan,RobertS.andDavidP.Norton,(2001),TheStrategy-FocusedOrganization.HarvardBusinessSchoolpressP352.136