Dell Quality system培训教材

2019/9/15sunlf.xahuadig.com1DellQualitySystemTrainingSupplierQualityManagementFoxconnDMDI2019/9/15sunlf.xahuadig.com2DellqualitysystemTrainingAgenda:TheCharacterOfDellQualitySystemTheExpectationOfDellSupplierManagementSVLRRDefinitionTheRequirementsofDellDeploymentofDellsuppliermanagement------DesignControl/NPI------ProcessControl------IQA(incomingassurance)------Sub-tierSupplierManagement------ReliabilityTestingToolsofDellsupplierManagement----PC/Tensteps----STSM----BPI2019/9/15sunlf.xahuadig.com3CharacterofDellqualitysystemHPCEO’AppreciationOfDellThewaymakeDellsuccessThewaymakeDelldegenerateThesuppliermanagementisoneofthewaymakedellgrowsofasterinlasttimeanddegeneratedtoday2019/9/15sunlf.xahuadig.com4CharacterofDellqualitysystemTheessenceofDellsuppliermanagement------CLCA------I-P-D-C-A------Continualimprovement------MaketheprocesssimpleTheindexofdellqualitysystem`------DMAICThebaseofdellqualitysystem------ISO90012019/9/15sunlf.xahuadig.com5GetResultsTheRightWayTheExpectationOfDellSupplierManagementDeployBusinessProcessImprovement50%ImprovementSub-TierQualityMeet233DPPM2019/9/15sunlf.xahuadig.com6GettingResultstheRightWayIndustry-wideCollaborationisDrivingAlignment&BestPracticesContact:–FY0670%CustomerFailuresfromSub-Tier!GoalActual2019/9/15sunlf.xahuadig.com8Sub-TierSupplierManagementDellFactoriesUseDellSEQModeltoEliminateExcursionsSub-TiersOurCustomers50%S_VLRR5VLRRs50%90DVFIR50%S_VLRR50%S_VLRRSupplierFactories2019/9/15sunlf.xahuadig.com9TogetherWeCanAchieveZeroDefects•Specifications•Qualification•Application•RoHS•COS/Hubs•AVL•Ratings•Cost•Contracts•DesignValidation•ProductionTesting•CriticalProcess•De-Rating•ProcessControl•Documentation•DesignControl•QualitySystem•BPIDellSupplierManagementModel2019/9/15sunlf.xahuadig.com100246810121416TotalInducedRun-out(mg/cm)FrequencySub-TierBPICaseStudy:FanBalancingAvg=420FanSupplierProcess:NormalDistributionat12XSpecificationTooMuchVariation!ProcessNotCapable2.4MillionFanReplacementsin2005Spec=342019/9/15sunlf.xahuadig.com11ThePowerofBPIinSub-TierManagementApplyBusinessProcessImprovementToolstoGetItRightFirstTime02468101214161820TotalInducedRun-out(mg/cm)FrequencySpec=34Avg=160$3MProjectedSavings62%Reduction!2019/9/15sunlf.xahuadig.com12ThePowerofBusinessProcessImprovement(BPI)DellAchieved$2.4BinBPISavingsduringFY06BusinessAlignmentRightMethodsPeopleDevelopmentLeadershipSponsorshipHoshinPlanningSixSigmaProcessCapabilityClosedLoopCorrectiveActionLeanDesignforSixSigmaBelts2019/9/15sunlf.xahuadig.com13BusinessProcessImprovement(BPI)ManyDellCertifiedBPIConsultantsAvailabletoYou!ExternalQualityConsultantsQuality,ReliabilityandSub-TierSupplierMgmtExpectationsProvides‘How-To’ConsultingPowerofBPI:Dell’sExperience&KnowledgeDellSuppliersTaiwanIndustrialDevelopmentBureau(IDB)Contact:[e-mail]2019/9/15sunlf.xahuadig.com14S-VLRRInstructionWWPSEQDTMBTeamNoMoreDefects……..BuildReliableProducts…….BeTheReason2019/9/15sunlf.xahuadig.com15Sub-TierVLRRDefinitionsSVLRR=VID/Qtybuilt*1,000,000VID=VerifiedasVendorInducedDamageMonitorCNDandPIDaswellIncludesanycomponentdefectsatanyteststationexceptforIncominginspectionandL6.CalculationMethodsLevel1:Component/ComponentNumberofverifiedfailurecomponent/TotalconsumedsamecomponentLevel2:Singlecomponent/BoardNumberofverifiedfailurecomponent/NumberofbuiltboardLevel3:Componenttotal/BoardNumberoffailedcomponenttotal/NumberofbuiltboardLevel4:Component/BoardNumberoffailureboardcausedbycomponent/Numberofbuildboard2019/9/15sunlf.xahuadig.com16SupplierSVLRRInstruction1.Suppliertoselecttop10suppliersbasedonfirsthalfofthisyearperformanceinsupplier’smanufacturingline.Itdoesn’tincludeDellmfglineorfield.2.SuppliertoreviewoverallcomponentperformanceshalfyearlyandselectTop10suppliersagainbasedontheperformance.3.ForthosecomponentsfailinginDellmfglineandfieldmost,suppliershouldhaveseparatecontrolplantoimproveperformance.Monthlyreport.4.Suppliertogatherinformationtobeabletocalculateall4levelsofdata.5.Mergealldatafromdifferentlinesandplatforms,andmakeonesetofdata.L3/L4•Combineallnumeratorandcombinealldenominator2019/9/15sunlf.xahuadig.com17SupplierSVLRRInstruction6.SuppliertoreportLevel2and3toDellweeklybasis.•Suppliertosetupafailureverificationprocedurefortop10selectedsub-suppliers.•Failureverificationshouldbefinishedwithinaweek.•Reportshallbepostedonvaluechain.7.Suppliertoprovide3upchartforthecomponentwhichisovergoalmonthlybasis.Top10supplierGoal8.3upchartisrequiredforthecomponentsuppliershowedspikeorupwardtrendevenoutsideofTop10suppliersmonthlybasis9.SuppliertocreateacontroldocumentgoverningSVLRRmanagementprocedurebasedonDell’sinstruction.-EndofSept2019/9/15sunlf.xahuadig.com18QBRscoringHowtoscoreforQBR?SectionA1:SuppliertocreateainternalcontrolleddocumentformanagingS-VLRRbasedonDell’sinstruction.SectionA2:Monitoringonlytop10sub-tiersuppliersthats