中国电信高层培训课件

团队合作WorkTeams:AnIntroduction作家MichaelNovak在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。TheauthorMichaelNovak,inwritingaboutbasketballteams,saysthattheymoveinpatterns,inrhythmsandathighspeed.Hesaysdon’tlookatoneindividualonly,butattheteamactingtogether.培训目标/LearningObjectives组织中的工作团队特点/Explainthepopularityofworkteamsinorganization工作群体与工作团队的区别/Contrastworkgroupswithworkteams建立高绩效团队/High-performingworkteams内容/Outline什么是团队？什么是群体？/Definition:-Workteams;Workgroups公司团队与工作群体/Companyworkteamsandworkgroups成功团队特征/Charactersofsuccessfulworkteams演练/Exercises工作团队与工作群体比较ComparingWorkTeamsandWorkGroups(图示1/Figure1)工作团队/WorkTeams工作群体/WorkGroups集体绩效目标信息分享CollectivePerformanceGoalShareInformation积极的协作中立的（有时有负作用）PositiveSynergyNeutral(SometimesNegative)个人的和共同的责任个人的IndividualandMutualAccountabilityIndividual互补的技巧随机和变化的ComplementarySkillsRandomandVaried通过共同努力，实现团队协作Aworkteamgeneratespositivesynergythroughacoordinatedeffort工作群体/Workgroup群体主要是通过信息分享、做出决策，来帮助群体成员完成他自己的本职工作。Agroupthatinteractsprimarilytoshareinformationandtomakedecisionthatwillhelpeachgroupmemberperformwithinhisorherareaofresponsibility.工作团队/WorkTeam团队通过集体的协调努力工作，进行积极的协作Agroupthatengagesincollectiveworkthatrequiresjointeffortandgeneratesapositivesynergy.传统管理的弊端SomeAreasofWeakness——TraditionalManagementStyles1、指挥与控制/Dictatorial&Controlling2、从上而下(完全或大部分)/Topdown(Completelyormostly)3、缺少反馈机制（或无人听）/Lackoffeedbackmechanisms(ornotlistenedto)4、重阶层而非能力/Hierarchical,notmeritocracy5、不恰当的解释/Inadequateexplanations6、缺少可度量的目标/Lackofmeasurablegoals7、模糊的时间限制/Vaguetimelimits8、责任与权利不对等(或不充分)/Responsibility,but(orinadequate)authority团队与传统部门相比的优点Advantages:teamsovertraditionaldepartment1、灵活性/Flexibility2、有助于对变化的环境做出反应/Responsivenesstochangingenvironments3、组建、发展、重新定位以及解散速度快/Speedofassembly,deployment,refocusing,anddisbandment4、工作满意/Jobsatisfaction成功团队的特点Characteristicsofsuccessfulworkteams高效团队EffectiveTeams1、明确的目标Cleargoals4、统一的Unifiedcommitment5、良好的沟通Goodcommunication3、相互信任Mutualtrust7、高效的领导Effectiveleadership9、外部支持Externalsupport8、内部支持Internalsupport6、谈判技能Negotiatingskills2、相关技能Relevantskills1、明确的目标/Cleargoals——理解目标/Understandgoals——相信其价值及重要性/Believeworthwhileandimportant2、相关技能/Relevantskills——拥有技术技能/Possesstechnicalskills——拥有与别人一起工作的性格/Possesspersonalcharacteristicsforworkingwithothers3、相互信任/Mutualtrust——相信别人的正直、特点和能力/Believeinintegrity,character,andabilityofothers.4、共同承担/Unifiedcommitment——团队的认同/Identifywithteam——为团队目标奉献/Dedicatetoteam’sgoals——为实现团队目标而心甘情愿/Willingnesstoapplyselftoachievegoals5、良好的沟通/Goodcommunication——沟通能力（口头与非口头）/Abilitytocommunicate(verbalandnon-verbal)——反馈/Feedback6、谈判技能/NegotiatingSkills——面对和解决不同情问题的能力/Abilitytoconfrontandreconciledifferences7、高效的领导/Effectiveleadership——目标分类/Classifygoals——提高团队成员的自信心/Increasemembers’self-confidence——培养、辅导与指导者、控制者/Coachandfacilitatorvsdirectorandcontroller8、内部支持/Internalsupport——培训、绩效评估体系、激励方案、人力资源支持/Training,evaluativeperformancemeasurementsystems,incentiveprograms,andsupportivehumanresourcesystems.9、外部支持/Externalsupport——配备所需资源/Provisionbymanagementofrequiredresources回顾与问题讨论Review&DiscussionQuestion1、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及？/Howdoyouexplaintheincreasingpopularityofworkteamsinthecountries,suchastheUnitedStatesandCanada,whosenationalculturesplaceahighvalueonindividualism?2、你宁愿单独工作还是成为团队中的一员？为什么？/Wouldyouprefertoworkaloneoraspartofateam?Why?3、为什么在建设高绩效团队中，信任是如此重要？/Whyistrustsoimportanttodevelopinghigh-performingworkteams?4、组织中什么时候个人单独行动，能比团队合作取得更好结果？/Whenmightindividuals,actingindependently,outperformteamsinanorganization?1、分成四~五人的小组/Breakintoteamsoffourorfive2、每个团队成员加入团队后分享他/她人的一个成功的经验/Eachpersonintheteamistoshareapositiveexperienceheorshehashadwhileparticipatingonateam.3、完成第二步后，每个团队成员分享他/她人的一个失败的经验/Afterstep2hascompleted,eachpersononteamistoshareanegativeexperienceheorshehashadwhileparticipatingonateam.4、分析以下问题的回答：Teammembersshouldnowanalyzethesharedresponses.如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？Whatcommoncharacters,ifany,didyouseewhenteammembersdescribedapositiveexperience?Anegativeexperience?你的团队将从经验分享中获取什么来设计团队？或者来提高团队的效率？Whatimplicationscanyourteamdrawfromthesesharedexperiencesforthedesignofteam?Formakingteamsmoreeffective?团队建设步骤/Stagesofteamdevelopment激励、委派、授权/Motivation,delegation,andempowerment团队类型/Typesofworkteams经理如何在团队中建立信任/Howmanagerscanbuildtrustamongteammembers组织如何创造良好的团队成员/Howorganizationscancreategoodteammembersplayers.经理如何激励团队/Howmanagerscanre-invigorateteams团队与全面质量管理/TeamsandTQM谢谢大家！——Thanks！