前台英语培训New

UNIT1电话预订及到达机场需接机1、情景对话---预定A您好！这里是蓝天酒店，请问有什么可以帮忙的吗？A:Hello！Here’sBLUESKYhotel.MayIhelpyou?B是的，我想预订一个房间。B:Yes.I’dliketobookaroom.A请问预订哪一天。A:Whendoyouwant?B（今天）（明天）（后天）（下周）（下月）B:Today/Tomorrow/Thedayaftertomorrow/nextweek/nextmonth.A可以，您想要什么样的房间？我们有单人间、双人间、套间和五人间。A:Sure,(yes),whatkindofroomdoyouwanttohave?We’vesingle-room,double-room,inner-roomandfamilyroom.B我想预订一个单人间，价钱是多少？B:Yes，good.Iwanttohaveasingle-room.What’stheprice?A单人间价格是388元一晚。A:Asingle-roomis388RMBper-night.B你们有折扣吗？B:Doyouhaveanydiscountforme?A不好意思，已经给您打完折扣了，请问您住几天。A:Sorry,wehavealreadymadethediscountforyou.Howlongwillyoubestaying?B只住一晚。B:Justonenight.A好的，可以告诉我您的名字和电话号码及护照号吗？A:OK,mayIhaveyourname,telephonenumberandPassportnumber?B我是来自美国的大卫，电话号码是13910115545，护照号是11022256789。B:I’mDavidfromAmerica.Mytelephonenumberis13910115545andmyPassportNo.is11022256789.A请拼写一下您的名字。A:Couldyouspellyournameplease?BDAVIDB:D-A-V-I-D.A好的，已经给您做好了预订，到酒店后直接提名字即可入住。A:OK,Ihavealreadymadethereservationforyou.Youjustneedmentionyournametouswhenyougethere.B好的，谢谢！B:Well,thankyou.A再见！A:Bye-bye.情景对话---接机A早上好，有什么需要帮忙的吗？这里是蓝天酒店。A:Goodmorning.MayIhelpyou?ThisisBLUESKYhotel.B是的，我刚到机场，我需要你们的班车来接我。B:Yes.I’mjustarrivingatBeijingCapitalAirport,Ineedyourshuttlebustopickmeup.A没问题，请问您在几号航站楼。A:Noproblem.Couldyoutellmewhichterminalbuildingareyouin?B3号航站楼。B:No.3terminalbuilding.A好的，请您去3号航站楼的四层12门等。我们的班车大概15分钟左右到达，有行李员进去接您。A:OK,PleasewaitattheGate12onthefourthfloor.Wewillarrivethereabout15minutesandourbellmanwillpickyouup.B太好了，谢谢！B:That’sgreat.Thanks.A不客气，过会见。A:Notatall.Seeyoulater.2、专业词汇Book(vi)[buk]预定reservation(n)[,rezə'veiʃən]预定Terminal(n)['tə:minl]航站楼Discount['dɪskaunt]折扣mention['mɛnʃən]提起，说起bellman['bɛlmən]行李员luggage['lʌgɪdʒ]行李price[praɪs]价格passport['pæs,port]护照capital['kæpitl]首都shuttle['ʃʌtl]往返arrive[ə'raɪv]到达minutes['minits]分钟3、重点掌握语句Notatall没关系Sorrytohavekeptyouwaiting.对不起让您久等了That’sallright没关系Certainly当然可以Letmehaveacheckagain让我再核对一下Wishyouapeasantjourney!祝您旅途愉快It’smyjob.这是我应该做的Noproblem没问题Seeyoulater一会见MayIhelpyou?请问有什么可以帮忙的吗？whatkindofroomdoyouwanttohave?您想要什么样的房间？Howlongwillyoubestaying?请问您住几天？UNIT2办理入住办理入住A您好，欢迎光临蓝天酒店，请问有什么可以帮助的吗？您有预订吗？A:Goodmorning,sir/madam,WelcometoBlueSkyHotel.WhatcanIdoforyou?Haveyoumakeareservation？B是的，我在你们酒店预订了一个标准间。B:Yes,Ihavereservedastandardroom.A可以告诉我您的名字吗？A:Couldyoutellmeyournameplease?B大卫B:David.A请出示您的护照。A:MayIseeyourPassportplease?B给你B:Hereyouare.A您的房费是388元，请问刷卡还是现金。A:It'sRMB388.Howdoyoupay,bycashorcreditcard?B（刷卡）（现金）B:Creditcard/Cash.A现金请预付500元押金，多余的明天退房时给您。A:WouldyoupleasepayRMB500deposit?Wewillreturnthebalancetoyouwhenyoucheckouttomorrow.B好的，没问题。B:OK,noproblem.A我们去机场有免费班车，请问需要预订吗？A:Wehaveshuttlebustotheairportfreeofcharge,doyouwanttoreserve?B是的，我需要。B:That’sgreat,Ineed.A请问您是几点的航班。A:Couldyoutellmethetimeofyourflight?B我是明天上午10：30的航班。B:Myflightisat10:30tomorrowmorning.A国际还是国内A:DomesticflightsorinternationalflightsB国际，3号航站楼。B:Internationalflight,No3Terminalbuilding.A中际航班需提前2个小时去机场，我想给您预订8：00的车可以吗？A:ZhongjiFlightneedstoarrive2hoursearlierattheairport,Iintendtobooktheshuttlebusof8o’clock,isitOK?B好的没问题。B:It’sOK.A请问需要叫醒服务吗？A:Doyouneedwake-upservice?B我想一下，早餐是几点。B:Well,letmesee,whattimeisbreakfast?A早餐是7：00—9：00，如果用早餐请到前台取早餐卡，15元/位并从您的押金扣除。A:Breakfasttimeisfrom7o’clockto9o’clock,ifyouneedbreakfastpleasegotothereceptionisttogetthebreakfastcardanditwillbedeductedfromyourdeposit,15yuanperoneperson.B好的，我需要7：00叫醒。B:OK,Ineedtowakemeupat7o’clock.A好的，这是您的收据和房卡，房号710房间，电梯在这边，请上七层，希望您在这里住的愉快。A:OK,it’syourreceiptandkeycard,yourroomis710,theliftishere,pleasegototheseventhfloorandwishyouagoodtimetostayhere.2、专业词汇Standard['stændəd]标准reserve[ri'zə:v]预定cash[kæʃ]现金creditcard['kredit][kɑ:d]信用卡deposit[di'pɔzit]押金balance['bæləns]结存，结余checkout['tʃekaut]结账离开，退房receptionist[ri'sepʃənist]前台，接待deduct[di'dʌkt]扣除person['pə:sn]人wakeup[weik]['ʌp]叫醒charge[tʃɑ:dʒ]花费flight[flait]航班，班次domestic[də'mestik]国内的international[,intə'næʃənəl]国际的receipt[ri'si:t]收据first[fə:st]第一second['sekənd]第二third[θə:d]第三fourth[fɔ:θ]第四fifth[fifθ]第五sixth[siksθ]第六seventh['sevnθ]第七eighth[eitθ]第八ninth[nainθ]第九floor[flɔ:]楼层3、重点掌握语句Turnleft/right向左转/右转Iwillhelpyoutocontacttheengineerdepartment/hospital/policeatonce.我马上帮您联系工程部/医院/警察局It’sonthesixthfloor.在六楼Thisway,please.请走这边UNIT2办理退房及一些其他问题办理退房A您好，需要帮助吗？A:Hello,doyouneedanyhelp?B我要退房B:Yes,Iwanttocheckout.A好的，请出示您的房卡和收据。A:OK,pleaseshowmeyourkeycardandthereceipt.B给你。B:Hereyouare.A请稍等，我通知客房服务员查房。A:Pleasewaitforamoment,Iwillinformtheroomattendanttocheckyourroom.B好的。B:OK.A谢谢您的等待，您共交了500元押金，消费388元房费+15元早餐费，退给您97元押金。请问需要发票吗？A:Thankyouforwaiting,sir.Yourdepositis500yuan,theroomrateis388yuanandthebreakfastis15yuan,soIwillgiveyouback97yuan.Doyouneedreceipt?B请给我开一张发票。B:Pleasegivemeone.A请您写一下发票抬头。A:Pleasewritetheheadofthereceipt.B给你B:Hereyouare.A发票给您，班车已到。A:Hereisthereceiptandtheshuttlebusiscoming.B谢谢！B:Thankyou!A祝您旅途愉快，希望您下次光临我们酒店。A:Wishyouhaveagoodtripandhopeyouwillcomebacktoourhotelagain.其他问题A您好，有什么帮忙的吗？A:Hello!Doyouneedanyhelp?B请问班车什么时候到？B:Whenwilltheshuttlebusarrive?A请稍等，班车10分钟就到。A:Pleasewaitforamoment,thebuswillarriveintenminutes.B能帮我叫一辆出租车吗？B:Couldyoucallataxiforme?A可以，请问您要去哪？A:O