医学图书馆馆员的培训(PPT 25页)

来自医学图书馆馆员的培训•第一部分从2005年一研究分析学术图书馆馆员培训的趋势和需要•第二部分香港医学图书馆馆员培训的现狀和经验分享来自研究范畴•对象:大陆和香港的非牟利高等院校图书馆•时限:1970年代至今•目的:–找出影响馆员培训的因素(文献查考和经验分享)–分析大陆香港兩地馆员培训的異同(问卷调查)来自影响馆员培训的因素(1)•社会经济狀況转变•文化推动力•科技创新•其他因素来自影响馆员培训的因素(2)•社会经济狀況转变–国家或地区的社会经济政策•拨款政策对院校的直接财政资助•教育改革组织结构,课程改革和收生数量等–全球化挑战•激烈竞爭优化管理及人员素质•更多法律责任,例如版权等–文化改变•语言運用多元化,读者行为及要求的转变来自影响馆员培训的因素(3)•服务文化–质与量並重–提高问责和服务管理–改变馆员思想•科技创新–复合图书馆的出现–读者的需要相应改变–更新馆员知识和技能来自影响馆员培训的因素(4)•其他因素–组织规模在金钱與时间方面投入的资源–人力资源管理政策,如招募、岗位安排、升迁等–员工的思想–上司的态度與角色来自调查方法•以规模把图书馆分类–大型图书馆:100员工–中型图书馆:50to100员工–中小型图书馆:10to49员工–小型图书馆:10员工•以电邮邀请作网上调查来自回应率•按地区–大陆:4.8%(22)–香港:38%(8)•按规模–大型:60%(18)–中型:26.6%(8)–小至中小型:13%(4)来自研究发现(1)•正規图书馆或资讯科学资历–大部分回复只有少于一半馆员拥有该等资历•提供馆员培训的历史–大部分自1990年代开始Q.3:Howmanyofyourstaffmemberspossessformalqualifications(i.e.certificate/diploma/degree)inlibraryorinformaionscience0246810121425%25-50%51-75%76-100%%ofStaffwithFormalQualificationsNo.ofrespondentPRCHKQ.4:Whendidyourlibrarystartprovidingtrainingordevelopmentopportunitiestoyourstaffinasystematicorplannedmanner?02468101214Before1980sSince1980sSince1990sSinceorafterY2KNotyetstartedStartingperiodNo.ofrespondentPRCHK来自研究发现(2)•政策制定–大多由管理层主导Q.5:WhodecidesontheT&Dpoliciesofyourlibrary?0510152025University/collegemanagementLibrarymanagementOthersDecisionmakerNo.ofrespondentsPRCHK来自研究发现(3)–计划目标比重相近Q.6:Whatisthepriorityforeachofthefollowingobjectivesinprovidingstafftraininganddevelopmentinyourlibrary?0123456TrainupnewstaffKeepcurrent,etc.EnhanceproductivityImproveservicequalityPreparestafffornewjobs,etc.MotivatestaffStaffretentionForlibrary'sfuturedevelopmentObjectivesPriorityPRCHK来自研究发现(4)•支援程度–以馆员类別來说很相近Q.7a:WhatkindofsupportdoesyourlibraryprovidetothefollowinggroupsofstaffinT&Dactivties(ChineseLibraries)0246810121416ResearchlibrarianDeputyresearchlibrarianLibrarianAssistantsCasualhelpersTypeofstaffNo.ofrespondentSupportfortrainingonlySupportfordevelopmentonlySupportforbothT&DNosupport来自研究发现(5)Q.7b:WhatkindofsupportdoesyourlibraryprovidetothefollowinggroupsofstaffinT&Dactivities?(HongKongLibraries)012345678ProfessionalstaffRegularsupportstaffCasualhelpersTypeofstaffNo.ofrespondentSupportfortrainingonlySupportfordevelopmentonlySupportforbothT&DNosupport来自研究发现(6)•不支援某类馆员的主要原因–大陆图书馆:资源不足–香港图书馆:认为沒有需要•对职业培训发展的要求–大陆图书馆:需要再认証或再考核–香港图书馆:多认为对现有馆员的资格不需要再认証或再考核来自研究发现(7)•评估培训计划的成效:两者都较著重管理层的意見Q.10:IfneedsanalysisisconductedbeforeplanningthestaffT&Dinyourlibrary,whichofthefollowingtoolsareusedintheanalysis?00.511.522.533.544.5ConsultlibrarymanagementConsultsupervisorsConsultstaffReviewstaffperformanceReviewprogramresultsReviewuserfeedbackTypeoftoolImportancePRCHK来自研究发现(8)资源投放•专责及曾受训的员工负责培训–两地皆只有半数图书馆回复有此安排•稳定和特定的拨款–香港:所有回复者都有设置这种拨款–大陆:少於1/3有设置这种拨款来自研究发现(9)–资金投放•大陆:差異很大•香港:偏低Q.14:WhatisyouraverageannualspendingonstaffT&Dprogramsintermsofthetotallibrarystaffingbudgetinthepastthreeyears?012345678Over1%Between0.5and1%0.1to0.49%Below0.1%No.ofrespondentPRCHK来自研究发现(10)•培训內容–重点不大相同Q.15:WhichofthefollowingareasdoesthestaffT&Dplanofyourlibrarycover?00.511.522.533.544.55IT&computerInformationresourcesQualitymgt,etc.Leadership&mgtInterpersonal&communicationskillsLib.standards&practicesMarketing,etc.Finance&fundraisingEthicsProgramcontentsPriorityPRCHK来自研究发现(11)•培训模式:很接近Q.16:WhichofthefollowingstaffT&Dmethodsdoesyourlibraryusemostoften0123456ConferencesSeminars,talksResearch/publicationsStudy/discussiongroupsIn-serviceinstructionAttendingacademicprogramsInternalcomputer-mediatedlearningExternalcomputermediatedlearningStaffexchangeMethodsFrequencyofusePRCHK来自研究发现(12)•未來挑战:问题相类似Q.18:Whatare/wouldbethechallenge(s)forthestaffT&Dofyourlibrary00.511.522.533.544.55Insufficientfin.ResourcesLackofrelevantknowledge/experienceStaffmotivationCommitmentfromsupervisorsStaffcommitmentFastchangingT&DneedsTypeofchallengeLevelofchallengePRCHK来自研究发现(12)未來挑战:不同的解決方法Q.19:Whatmeasureshaveyourlibraryconsideredinresponsetotheabovechallenges?0510152025In-housetrainingStaffprivatestudiesatownexpenseCollaborationCompulsoryT&DrequirementsSelectbetternewrecruitsMeasuresNo.ofrespondentPRCHK来自研究发现(13)•与其他人力资源管理工作的融合最难与薪酬福利融合Q.20:HasyourlibraryintegratedstaffT&Dwithanyofthefollowingelement(s)inHRM?024681012141618RecruitmentPerformancemanagementCareerplanning&developmentRemunerationStaffingOrganizationdevelopmentHRMelementNo.ofrespondentPRCHK来自总结及建议(1)•两地系统发展渐趋一致，分歧加快收窄，可开展更多合作：–人员交流–举办专题培训项目–研究工作•有计划和灵活地运用组织内外资源–培训培训者(Train-the－Trainers)–机构内师资–馆际合作–知识管理(KnowledgeManagement)–内联网来自中国最