外贸函电培训十四单元

Unit14ClaimandSettlementPointsforattention:Whenmakingaclaim,planyourletterasfollows:1.Beginbyregrettingtheneedtocomplain2.Mentionthedateoftheorder,thedateofdeliveryandthegoodscomplainedabout.3.Stateyourreasonsforbeingdissatisfiedandaskforanexplanation4.Refertotheinconveniencecaused.5.Suggesthowthemattershouldbeputright.Supposeyouaretheseller,thefollowingrulesaretobenotedwhendealingwithaclaim.1.Thefirstthingthathastobedecidediswhethertheclaimisjustified.Ifso,thenyouhavetoadmititreadily;expressyourregretandpromisetoputmattersright.2.Iftheclaimisnotjustified,pointthisoutpolitelyandinanagreeablemanner.Itwouldbeawrongpolicytorefusetheclaimoffhand.3.Ifyoucannotdealwithaclaimpromptly,acknowledgeitatonce.Explainthatyouarelookingintoitandthatyouwillsendafullreplylater.4.Allclaimshouldbetreatedasseriousmattersandthoroughlyinvestigated.Thereisnoneedforthesellerstogointoalongstoryofhowthemistakewasmadeandashortexplanationmaybeuseful.Letter1lodge/file/submit/raiseaclaim提出索赔Claim后的介词搭配表示索赔的原因,接forclaimfordamage表示索赔的金额,接forclaimforUS$1000表示对某批货物索赔,接onclaimonthegoods表示向某人索赔,接against/withclaimagainsttheunderwriter.2…havealwayscoveredourrequirementsfromyou一直是从你方进口商品3.Forcertain:肯定Wecansayforcertainthatourpriceiscomparablewithanyothermanufactures.可以肯定，我们的价格可与其他任何制造商相比。4.Intheinterestofbothparties对双方都有利Settletheclaim:理赔However,wefindfromoffersrecentlymadetousbyotherfirmsthatwehavebeenpayingyouat5%morethanthepricesobtainablefromyourcompetitors.然而，从其他公司最近报来的发盘中，我们发现我们付给你方的价格一直比你方竞争者所报的价格要高出5％。Take…asanexample以……为例Bookv.定（座、票）fullybookedup已被定满，已满座，无空挡Prefer较喜欢，宁愿Seeing(that)鉴于，考虑到Owingto鉴于，考虑到Otherwiseweshallhavenoalternativebuttoplaceourorderselsewhere.没有办法只能…..，别无选择只能……Submitquotations报价，提出报价makequotations,quoteLetter21.Weacknowledgereceiptofyourletterof11Novembercomplainingaboutthehighpriceyoupaid.complainingabout抱怨，申诉2.Theundersigned签名人，署名人3.Beconversantwith熟悉，精通，具有关于……的知识Wearefullyconversantwiththewholestoryofthetransaction.我们很熟悉这个交易的全过程。proformainvoice形式发票，估价单onethatnotifiesthevalueofgoodsdispatchedbutdoesnotaskforpayment.proformaadj,adv,(拉丁语）仅为形式之故，仅为官样文章…wasestablishedexceptionallyatthelateof1987price，ignoringtheOctober1988increase.…例外地按1987年下半年的价格开立的,当时并没有考虑到1988年10月的提价。Ignoring：withoutconsidering,withouttakeintoconsiderationTakesthintoaccount…:takesthintoconsiderationYoumayrestassuredthatanyadvantagewegetinthewayofmanufacturingcostsisalwayspassedontoyouintheformoflowerpricesandyoumayprobablyfindthatourcompetitorsareofferingaproductofconsiderablycheapqualityinordertocompeteatalowerprice.请放心，我方在生产成本方面的任何得益都以低廉售价的形式转让给了你方。你们会发现我们的竞争者为了以较低的价格与我们竞争，而提供质量比较差的产品。Meetwith遭遇，受到；碰到Translation1.复验后发现，质量与合同规定不符。Afterre-inspectionwefoundthatthequalityofthegoodswasnotinconformitywiththecontractstipulations.2.买方对货物提出索赔人民币1200元。ThebuyershavefiledaclaimontheshipmentforRMB1200.3.你方索赔须有足够依据。Yourclaimshouldbesupportedbysufficientevidence.4.我方订的是大路货，你方运来的是劣质品。Weorderedgoodsofaveragequality.Youhavesentusinferiormerchandise.5.由中国商品检验局出具的检验报告将作为最后依据，对双方都有约束力。ThesurveyreportissuedbyTheChinaCommodityInspectionBureauwillbetakenasfinalandbindinguponbothparties.WritingMessrs.Westcott&Co.complainthat500tinsofcondensedmilkorderedbythemarriveddentedandpunctured;theyattributethedamagetoimproperpackingandemphasizetheneedforgreatercare.WritealetteronbehalfofWestcott&Co.totheaboveeffect.Exercises1.Wehavereceivedthe100piecesofcottonprintsunderourOrderNo.873.Onexamination,wefindthat10piecesdonotcorrespondwiththeoriginalsample,theshadebeingmuchlighter.我们已收到我方第873号订单项下100匹印花棉布。在检验时，我们发现其中有10匹与原来的样品不符，它的颜色要淡得多。2.WeregrettolearnfromyourletterofSeptember15that3casesoutofthe10shippedagainstyourorderNo.100arrivedinabadlydamagedcondition.Asthegoodswerepackedwiththegreatestcarewecanonlypresumethatthecaseshavebeenroughlyhandled.我们遗憾地从你方9月15日来信中得知，你方第100号订单项下10箱货物中的3箱在抵达时严重受损。由于货物是经过极为谨慎的包装，我们只能假定这3箱货物是因粗暴搬运所致。3.Yourcomplaintaboutthedelayinshipmenthasbeennotedandwearereallyverysorrythatwehavenotbeenabletoshipyourorderontimebecauseofthelatearrivalofsomeoftherawmaterials.我们已注意到你方有关延迟装运的抱怨。我们实在很抱歉，由于有些原料到达太迟，因此未能按时装运。4.The100setsofelectrictypewritersunderourOrder469arrivedtodaybutonunpackingthecontainerwefoundthegoodswereshortby5sets.Asweareinurgentdemandforthesegoodspleaseimmediatelysendustheshortdeliveredgoods.我第469号订单项下的100台电动打字机已于今天到达，但在打开集装箱的时候，我们发现货物少了5台。由于我公司急需该货，请立即发运短交的货物。5.Wehavereceivedthe100setsoftaperecorderscoveredbyourorderNo.963butfindtheshipmentisnotuptoyourusualstandard.Therecordersseemtobetooroughlymade,inadditiontotheunevencolorsonthecabinets.我们已收到我第963号订单项下的100台录音机，但发现货物没有达到你们的一般标准。这些录音机看上去制造太粗糙，此外其外壳上的颜色深淡不匀。6.Wehavereceivedyourgoodsagainstourorder792ofthe22ndSeptember.Uponopeningthecasewefounditcontainedcompletelydifferentarticles,andwepresumethatamistakewasmadeandthecontentsofthecasewereforanotherorder.我们已收到我9月22日第792号订单项下的货物。在开箱时，我们发现其中的货物与我公司所订的货物完全不同。我们认为你们搞错了，这箱货物是另一张订单的。7.Wethankyouforsendingusthesampleofinferiorgoodsforexaminationandwehavepasseditontothemanufacturesforinspection.Evidently,throughanoversightso