GE的HR资料

HRBestPractices-022002GEProprietary/DoNotDistributeGEAircraftEnginesTheOhioStateUniversityHROverviewSusanHunsbergerAmyDooleyFebruary20,2003GEProprietary/DoNotDistributeHRBestPractices-022002GEProprietary/DoNotDistributeAgendaWelcomeandOverview…whatweareallabout•GEBusiness•GEOperatingRhythmCulturalatGE…howwehaveevolvedHumanResourcesRole…truebusinesspartner•Vision•Structure•CoreProcesses•MetricsPerformanceManagement…ensuringwegetthebestfromeveryoneSessionC…tyingitalltogetherHRBestPractices-022002GEProprietary/DoNotDistributeAircraftEnginesAppliancesVendorFinancialServicesIndustrialSystemsLightingMedicalSystemsNBCPlasticsPowerSystemsTransportationSystemsEmployersReinsuranceGlobalConsumerFinanceCommercialEquipmentFinanceFinancialAssuranceMortgageInsuranceEquityRealEstateAviationServicesStructuredFinanceGroupCommercialFinanceGeneralElectricCompanyExchanginganEndlessStreamofNewIdeas&BestPractices20World-ClassBusinesseswith$130BinRevenuesHRBestPractices-022002GEProprietary/DoNotDistributeGE:AGroupofBusinesses:-Each#1or#2inindustry-Growing+10%/year-Returning+15%/yearBuiltonCommonValues-Integrity-Speed-Boundarylessness-Stretch-Diversity-CustomerCentricityFocusedonFourKeyInitiativesServicesGlobalizationSixSigmae.BusinessProvideTotalCustomerSolutionsBuildGlobalMarkets,Sources,IntellectDeliverWorld-ClassQualityAccelerateGE&CustomerProductivitygGeneralElectricHRBestPractices-022002GEProprietary/DoNotDistribute•EmbeddedManagementProcesses•Bottoms-UpandTop-Down•MinimalCeremony/Paper•HighlyInteractive•BasisforCEOResourceAllocationSession1StrategySession2OperatingPlanSessionDComplianceSessionCOrganization/StaffingDecemberNovemberOctoberSeptemberAugustJulyJuneMayAprilMarchFebruaryJanuary#sPeopleTechnologyTheGEManagementSystemHRBestPractices-022002GEProprietary/DoNotDistributeBocaReview/ThemeJanuarySession–EEnvironmentMarchSession–COrganization/StaffingMaySession–IStrategyJuneSession–IIOperatingPlanOctoberSession–DComplianceNovemberGEProprietaryInformationForGEUseOnlyTheRhythmofGEManagementHRBestPractices-022002GEProprietary/DoNotDistributeCEOSlatesExecutiveAssessmentExecutiveCoursesCEOSessionCBusinesses’SessionCDiversityChiefExecutiveOffice(3)SeniorStaff&BusinessLeaders(~20)Officers(~150)SeniorExecutiveBand~370ExecutiveBand~2,500AllOtherExempts~61,000EmploymentProfileGEProprietaryInformationForGEUseOnlyHRBestPractices-022002GEProprietary/DoNotDistributeHowwehaveevolved…•Values•Workout•ChangeAccelerationProcess(CAP)•KeyLeadershipTraitsCulturalChangeatGEGEProprietaryInformationForGEUseOnlyHRBestPractices-022002GEProprietary/DoNotDistributeSimpleReasoningValuesDriveBehaviorBehaviorsDriveResultsGEValues—ReasoningGEProprietaryInformationForGEUseOnlyHRBestPractices-022002GEProprietary/DoNotDistributeGECulture…BreedsoutstandingleadersGEValues…BuildingblocksofGEcultureGEValuesGEProprietaryInformationForGEUseOnlyHRBestPractices-022002GEProprietary/DoNotDistributeUnyieldingIntegrityThirstforChangeGrowthDriven,GloballyOrientedEmbracingSpeedandExcellenceCreatingMeritocracyEveryPerson,EveryIdeaCountsPassionforourCustomersLivingtheHallmarksofGELeadershipPassionforLearningandSharingIdeasConnectedtotheworkplace,customersandcommunitiesAbilitytoenergizeandinspire,diverse,globalteamsPrivilegedandConfidentialGELeadershipValuesHRBestPractices-022002GEProprietary/DoNotDistributeWork-Out/TownMeetings:empowerment,bureaucracybusting,actionProductivity/BestPractices:lookingoutsideGEProcessImprovement:continuousimprovement,re-engineeringChangeAccelerationProcess:increasesuccessandacceleratechangeKeyStrategicInitiatives:QMI*,NPI*,OTR*,SP*,Productivity,GlobalizationhighlowIntensityofChangeTimeActionWork-OutsCustomizedWork-Outs*NewProductIntroductionQuickMarketIntelligenceOrdertoRemittanceSupplierPartnershipMakingCustomersWinners:GETool-KitBulletTrainApproachSixSigmaQualityBestPracticeSharingE.BusinessWork-Out–StagesofGE’sCultureChangeGEProprietaryInformationForGEUseOnlyHRBestPractices-022002GEProprietary/DoNotDistributeEstablishingaLeadershipCultureatGESuccessfulLeadersSharetheValuesandMeetCommitments•GrowLeaders•DriveMajorInitiatives•Globalization•Services•SixSigma•e.Business•Measure,Reward,PromotePerformance•MoveInitiativeLeadersintoBigJobs•StretchAssignments•Accountability•De-centralizedLeadership•TeamCulturewithAccountableLeaders•FromOptionsfor50toOptionsfor30,000HRBestPractices-022002GEProprietary/DoNotDistributeStretch--AKeyFactorinGE’sSuccessRationaleProcessBenefits•Focusesteamonthe“undoable”•Preventsincrementalthinking•Reward&recognizethosewhodriveforstretch•Don’tpunishthemforamiss•Resultsalwayshigherbecauseyouaimedhigher•Exceedsshareholderexpectations•GrowsleadersStretchCommitmentMeasurementStretchDrivesCreativityandSuperiorResults•Meetsshareholdersexpectations•Drivesrevenue/costalignment•Vs.market&competition•DrivescompensationExpectMoreThanYourTeamThinksItCanDeliver!HRBestPractices-022002GEProprietary/DoNotDistributeHumanResourcesFrameworkVisionCoreProcessesMetricsStructureBusinessStrategyHRBestPractices-022002GEProprietary/DoNotDi