hr外语

©2009PearsonEducationSouthAsiaPteLtd.Allrightsreserved.GaryDesslerandChweeHuatTanChapter1HumanResourceManagement:AnAsianPerspective(SecondEdition)IntroductiontoHumanResourceManagement©2012PearsonEducationSouthAsia.Allrightsreserved.2–2•人力资源管理（亚洲版·第2版）第1章人力资源管理概述加里•德斯勒陈水华著©2009PearsonEducationSouthAsia.Allrightsreserved.1–3Afterstudyingthischapter,youshouldbeableto:1.ExplainwhatHRMisandhowitrelatestothemanagementprocess.2.DiscusshowmanagerscanuseHRconcepts.3.ComparetheHRresponsibilitiesoflineandstaffmanagers.4.ExplainthechangingroleofHRmanagers.©2009PearsonEducationSouthAsia.Allrightsreserved.1–4Afterstudyingthischapter,youshouldbeableto:5.DiscussthechangingenvironmentofHRM.6.DiscussHRMasaprofession.7.ExplainhowHRpracticesareinfluencedbyculturalandreligiousvalues.8.Knowtheplanofthisbook.1–5通过本章的学习，你将能够：1.解释人力资源管理的概念及其与管理流程的关系；2.理解管理者如何应用人力资源管理概念；3.比较直线管理人员与职能管理人员的人力资源管理职责；4.解释人力资源经理角色的变化；5.讨论变化中的人力资源管理环境；6.将人力资源管理作为一种职业来探讨；7.解释人力资源实践如何受到文化和宗教价值观的影响；8.了解本书的结构框架。©2009PearsonEducationSouthAsia.Allrightsreserved.1–6TheManager’sHumanResourceManagementJobsManagementprocess–Thefivebasicfunctionsofplanning,organizing,staffing,leading,andcontrolling.1–7人力资源管理者的职能与活动人力资源管理者的职能与活动计划•确定目标和标准•制定条例和程序人事•招聘、甄选和培训员工•评估员工的绩效•激励员工控制•建立标准•比较绩效•采取正确的行动组织•给每个下属分配特定任务•向下属授权•建立沟通渠道•协调下属的工作领导•促使下属完成工作•保持士气•激励下属管理流程中管理者计划、组织、人事、领导和控制等五个基本职能©2009PearsonEducationSouthAsia.Allrightsreserved.1–8TheManager’sHumanResourceManagementJobsHumanresourcemanagement(HRM)–Thepoliciesandpracticesinvolvedincarryingoutthe“people”orhumanresourceaspectsofamanagementposition,includingrecruiting,training,appraisingandrewarding.1–9人力资源管理（HRM）的定义：管理工作中涉及“人”或人事方面任务所需的理念及实践活动，包括招聘、培训、评价和薪酬等。人力资源管理者的职能与活动©2009PearsonEducationSouthAsia.Allrightsreserved.1–10HRAspectsOfAManager’sJobConductingjobanalyses(determiningthenatureofeachemployee’sjob)PlanningmanpowerneedsandrecruitingjobcandidatesSelectingjobcandidatesOrientingandtrainingnewemployees©2009PearsonEducationSouthAsia.Allrightsreserved.1–11HRAspectsOfAManager’sJobManagingwagesandsalaries(compensatingemployees)ProvidingincentivesandbenefitsAppraisingperformanceCommunicating(interviewing,counseling,disciplining)Buildingemployeecommitment©2009PearsonEducationSouthAsia.Allrightsreserved.1–12HRAspectsOfAManager’sJobUnderstandingemploymentlawsKnowingemployeehealthandsafetyissuesHandleemploymentrelations1–13人力资源管理者的主要工作进行工作分析（定义每位员工工作的本质）制定人力需求计划、招聘和甄选求职者对新员工进行入职培训管理薪资、激励和福利评估绩效与员工面谈，指导和规范员工建立员工承诺了解有关雇佣的法律法规洞悉员工的健康和满意度情况处理员工申诉与劳资关系©2009PearsonEducationSouthAsia.Allrightsreserved.1–14PersonnelMistakesHirethewrongpersonforthejobExperiencehighturnoverYourpeoplenotdoingtheirbestWastetimewithuselessinterviewsHaveyourcompanysuedfordiscriminatoryactions©2009PearsonEducationSouthAsia.Allrightsreserved.1–15PersonnelMistakesHaveyourcompanyfinedforunsafepracticesSomeemployeesthinktheirsalariesareunfairandinequitablerelativetoothersintheorganizationAllowalackoftrainingtoundermineyourdepartment’seffectivenessCommitanyunfairemploymentpractices1–16与人事相关的失误招募到与岗位要求不符的员工出现过高的员工流失率下属工作不尽力无效的面谈浪费时间因歧视行为而使公司遭到起诉因为发生安全事故而使公司遭受法律制裁让有些员工感觉他们的薪酬待遇比其他人低、不公平缺乏培训从而影响到公司绩效存在不公平的劳资关系行为©2009PearsonEducationSouthAsia.Allrightsreserved.1–17BasicHRConceptsGettingresults–ThebottomlineofmanagingHRcreatesvaluebyengaginginactivitiesthatproducetheemployeebehaviorsthecompanyneedstoachieveitsstrategicgoals.1–18人力资源的基本概念获取结果——管理的底线人力资源管理者可以通过促使员工产生实现企业目标所需的员工行为的活动来创造价值©2009PearsonEducationSouthAsia.Allrightsreserved.1–19LineandStaffAspectsofHRMAuthority–Therighttomakedecisions,directothers’work,andgiveorders.Staffauthority(Advisory)–TheauthoritygivesrighttotheHRmanagertoadviseothermanagersoremployees.Lineauthority(Superior-Subordinate)–Theauthorityofmanagerstodirectpeopleinhisorherowndepartment.1–20人力资源管理中的直线管理和职能管理职权–是指进行决策、指挥他人工作或者下命令的权力职能职权（建议）–人力资源管理者给其他的管理者和员工提供建议的权力直线职权（上下级）–直接管理本部门中员工的权力©2009PearsonEducationSouthAsia.Allrightsreserved.1–21LineandStaffAspectsofHRMLinemanager(LineAuthority)–Amanagerwhoisauthorizedtodirecttheworkofsubordinatesandisresponsibleforaccomplishingtheorganization’stasks.直线经理（直线职权）–直线经理被授权指导下属开展工作，并对完成组织目标负责Staffmanager(StaffAuthority)–Amanagerwhoassistsandadviseslinemanagers.职能经理（职能职权）–帮助和建议直线经理©2009PearsonEducationSouthAsia.Allrightsreserved.1–22LineManagers’HRMResponsibilities1.Placetherightpersonontherightjob2.Orientatenewemployees3.Trainemployeesforjobsnewtothem4.Improvethejobperformanceofeachperson5.Gaincreativecooperationanddevelopingsmoothworkingrelationships©2009PearsonEducationSouthAsia.Allrightsreserved.1–23LineManagers’HRMResponsibilities6.Interpretthecompany’spoliciesandprocedures7.Controlcosts8.Developtheabilitiesofeachperson9.Maintainmorale[mə‘rɑːl]士气、斗志10.Protectemployees’healthandphysicalcondition1–24直线经理的人力资源职责把合适的员工配置到适合的岗位上新员工入职引导培训员工适应新的工作岗位改善每个员工的工作绩效发展员工间和谐的工作关系解释公司的决策和程序控制成本开发每个员工的潜能保持员工的士气保护员工的健康和物质条件©2009PearsonEducationSouthAsia.Allrightsreserved.1–25Carriesout3distinctfunctions:-1.Linefunction2.Coordinationfunction3.StafffunctionFu