新一代HR管理人员应具备的核心能力_栖息谷

ThisresearchhasbeensponsoredbytheUniversityofMichiganExecutiveEducationCenter.SpecialthankstoRonBenderskyforhisactivesupportofthisproject.CompetenciesfortheNewHR新一代HR的胜任能力2019/9/18第2页ProjectTeam项目组成员WayneBrockbank,DaveUlrich,andDavidYakonichUniversityofMichiganBusinessSchool密歇根大学商学院ThanksToOurGlobalPartners致谢：环球合作者AlejandroSioli,IAE,ManagementandBusinessSchoolofUniversidadAustral,ArgentinaChanderRamachander,AcademyforManagementExcellence(ACME),IndiaKlaasWassens,JaapPaauwe,RSM,ErasmusUniversity,TheNetherlands2019/9/18第3页Methodologyfor2002Study研究方法Participants参与者Associates同事Associates同事Associateraters打分同事•HRAssociatesHR同事•Non-HRAssociates非HR同事Surveyadministeredusingon-lineinstrument(~250questionstakingapproximately50minutestocomplete)调查使用了在线工具(250个问题需50分钟即可完成）•Responseratefor7,082surveys7082个样本的反馈率--89%ParticipantResponse89%的参与者作答--66%AssociateResponse66%的同事作答•360-degreeinstrumentforapproximately1,200HRExecutive“Participants”大约1200名HR经理“参与者”使用了360度工具•--EachParticipantselfselected4-8“Associateraters”每位参与者挑选了4-8位“打分同事”•--Participantshadanaverageof6“Associateraters”平均6位“打分同伴”2019/9/18第4页UnitofAnalysis分析单元IndividualParticipantHRCompetenciesBusinessUnitorCorporateHRCapabilities参与者个人的HR胜任力业务单位或公司的HR能力2019/9/18第5页CharacteristicsofDataSet(AllTimes)数据特征（所有年份）1988199219972002NumberofIndividuals人数10291455632297082NumberofBusinessUnits业务单元数1200441678692NumberofCompanies公司数9185142241Respondent作答者Associate同事Participant参与者888414073805751256566458901192Gender性别Male男Female女77%23%78%22%70%30%57%43%2019/9/18第6页•AvonCosmetics,Inc.•BHPBilliton•BOCGassesPteLimited•CathayPacificAirwaysLimited•GlaxoSmithKline•PepsiCoFoodsInternational•PetronCorporation•TATAEngineeringandLocomotiveCompanyLimited•AstraZeneca•BarclaysBankPLC•BAESYSTEMS•NokiaOyj•SeagramSpiritsandWineGroup•SunChemical•Unilever•ABNAMRO•AmeradaHessCorporation•AvayaInc.•BankJuliusBaer&Co.Ltd•BeneficialLifeInsuranceCompany•BerryPlasticsCorporation•Black&DeckerHardwareandHomeImprovement•BOCGroup•BordersGroupInc.•Bristol-MyersSquibb•CardinalHealth•CH2MHill•CintasCorporation•CitibankInternational•CitizensBankingCorporation•DowChemical•EDS•EliLilly&Company•GapInc.•GenencorInternational•GeneralMotors•Hallmark•JackintheBox,Inc.•Johnson+JohnsonHealthCareSystems,Inc.•LafargeGypsum•LockheedMartinInformationSystems•LockheedMartinMissilesandFireControl•May&Scofield,Inc.•NASALangleyResearchCenter•OccidentalChemicalCorp.•PallLifeSciences•Pharmacia•Pioneer-StandardElectronics•RyderSystem,Inc.•Schering-PloughCorporation•TELUSCommunicationsInc.•TheCityofCalgary•TheMedstatGroup•UnitedHealthcare•Wal-Mart•WellsFargo•Williams•AbbottLaboratories•Accenture•AT&TArgentinaS.A.•BellsouthColombia•BlockbusterArgentinaS.A.•DuPontdoBrasilS/A•FordArgentinaS.A.•FundaciónSocial•GrupoZema•Kimberly-Clark•McDonald’sdeChileLtda.•MerrillLynch•PricewaterhouseCoopers•SAPBrasilLtda.•SherwinWilliams•XeroxArgentinaICSASomeFirmsParticipatingin2002部分参与公司名单2019/9/18第7页CharacteristicsofDataSet(2002)数据特征（2002）Total合计NorthAmerica北美LatinAmerica拉美Asia/Pacific亚太Europe欧洲TotalRespondents作答者合计708242%36%12%10%LevelofHRParticipants参与者的级别IndividualContributor个人ManagerofIndividualContributors经理DirectorofManagers总监TopManager高层经理24%34311129%3329918%33361322%34242030%40246PrimaryHRChannelofParticipant参与者的来源LinemanagersdoingHRworkHR直线经理CorporateHeadquartersHR公司总部的HRCentersofExpertise专家中心EmbeddedHR业务部门里的HRSharedServices共享服务E-HROutsourcedHR外包的HR15%2311418119%16135561022%34725111014%33182762022%812533022019/9/18第8页Total合计NorthAmerica北美LatinAmerica拉美Asia/Pacific亚太Europe欧洲IndustryofParticipant参与者行业Agriculture农业PetroleumandMining石油及矿业Chemicals,AlliedProducts,Pharma医药化工GeneralManufacturing制造业Automotive汽车Communications&HighTech通讯与高科技RetailandWholesale零售与批发FinancialServices金融Services服务业Utilities公用事业PublicAdministration公共管理10%715561681116333%51747181012164415%11103314714154416%4194101881150515%317127131151250CharacteristicsofDataSet(2002)数据特征2019/9/18第9页Structureofthedata数据结构Domain:(e.g.StrategicContribution)领域（如战略贡献）Factor:(e.g.,StrategicDecisionMaking)因素（如战略决策）Item:(e.g.,Helpsestablishbusinessstrategy)项目（如帮助建立商业战略）Domain领域D1D2D3D4D5Factor因素F1F2F3F4F1F2F3F1F2F3F4F1F2F3F1Item项目2019/9/18第10页CompetenciesfortheNewHR新一代HR的胜任能力diBusinessKnowledge业务知识eHRPersonalCredibility•InterpersonalSkills•Gettingresults•CommunicationStrategicContribution战略贡献•Culturemanagement文化管理•Fastchange快速变革•Strategicdecisionmaking战略决策•Marketdrivenconnectivity由市场驱动的连结HRDelivery•Staffing•Learning•Org.Design•Measure/reward个人可信度•人际能力•获得结果•沟通HR的实施•员工管理•学习•组织设计•测量/奖励2019/9/18第11页NewCompetencyFramework新型胜任力的结构HRTechnologyHR技术HRTechnologyHR技术ValueChain价值链ValueProposition价值主张Labor劳动关系BusinessKnowledge业务知识Development发展StructureandHRMeasurement结构与HR尺度Staffing员工管理PerformanceManagement绩效管理HRDeliveryHR实施EffectiveRelationships有效的关系GetResults得到结果PersonalCommunication个人沟通PersonalCredibility个人可信度CultureManagement文化管理StrategicDecisionMaking战略决策FastChange快速变革MarketDrivenConnectivity由市场驱动的连结StrategicContribution战略贡献Factor因素Domain领域2019/9/18第12页RelationshipofCompetencyDomainScorestoOverallHREffect