非营利组织人力资源管理之研究

—76—(1999)()()()Theresearchonhumanresourcemanagementofnon-profitorganization—AnempiricalstudyofvolunteersinKaohsiungcitylifelineassociationAbstractDuetothechangeofmodernsociety’slifestyle,mostpeoplearesingleoryoungcouple,withoutanysupportofexperience,economy,andfeelingsfromabigfamily.Oncetheyfacethedifficultieswithoutfindinganycomforter,theymaychoosesuicideastheirbestwaytoescapeproblems.Accordingtothegovernment’sformalreport,thereare2,281peopledeadoutofsuicideinTaiwanarea.Thatmeanseveryonehundredthousandpeopletherewillbetenpeoplewhodon’twanttoliveandkillthemselves.Thepurposeofthisresearchistounderstandhowtopromotethequalityandtheprofessionalserviceofthevolunteersthroughtheoperationofhumanresourcemanagement,includingrecruitment,acquisition,educationtraining,compensation,performanceappraisal,etc.Throughstatisticsanalyses,themajorfindingsofthisstudyarelistedbelow:IHumanresourcemanagementofvolunteersinfluencethequalityofvolunteers.1.Thereisapositive,significantrelationbetweenvolunteers’compensationmanagementandthemission.2.Maintenancemanagementalsohaspositiverelationswithprofessionalserviceabilityandmission.IIDifferentcharacteristicsoftheindividualbringdifferentcompositesofhumanresourcemanagement.1.Thepositionofvolunteershassignificantdifferencesonthemaintenancemanagementandcompensationmanagement.2.Workexperiencesofvolunteershavesignificantdifferencesonthedevelopmentmanagementandcompensationmanagement.IIIDifferentcharacteristicsoftheindividualbringdifferentqualityofvolunteers1.Thepositionofvolunteershassignificantdifferencesonthemissionandprofessionalknowledge.Keywords:non-profitorganization,humanresourcemanagementofvolunteers,qualityofvolunteers,theabilityofprofessionalservice,mission…………………………………………………….1…………………………………………………….1……………………………………….4……………………………………….9……………………………………….12……………………………………….18………………….31…………………………………………….35…………………………………….37…………………………….46……………………………………………….49…………………………………………………….50…………………………….51…………………….53………………………………………………………...54…………………….62………………………………………………………….64………………………………………………………….68……….……………………………………………….………..69……………………………………..……………………731-1…………………………...23-2-1…………………………413-2-2……………………………………..453-3-1………………………………474-1-1………………………………524-2-1………………534-3-1……………….554-3-2…………………574-3-3………………594-3-4………………………………604-4-1……………………………………632-1………………………………………….63-1………………………………………..351(1999)(1-1)1-12191371064729784135.3223.83899653151296058.8810.37731649061263157.3910.11679545041129951.339.0441173964902340.997.2238491647518023.534.1426371369400618.203.21,18271331347415.782.781544897228110.361.82120073718568.431.48118160618068.211.4495941315156.881.2167336710184.630.815113459244.200.744463348083.670.65(1999)3Muehrcke(1990)Ellis&Noyes(1990)Cascio(1992)(1987)Cezo&Robbins(1994)1997Young1993aVolunteerManagementGovernance)199441997pp.4-17humanresourcemanagementlabormanagement()R.S.Schuler1987()A.W.Sherman(1992)()R.W.Mondy(1993)()1987()1988()1985()1997(humanresources)5(acquisition)developmentmain-tenanceutilization()OrdwayTeadTheArtOfAdministrationThomasG.Spates1957()(1978)()1985()1990()199712342.162.11.productivitygoal(maintenancegoal)2.senioritysystem)abilitysystem7:(1)(2)(3)3.qualityofworkinglife19601970Hackman&Suttle(1977),Robbins(1988)(1)a.b.(2)a.b.8c.d.(3)a.b.(4)a.b.(5)a.b.(6)a.b.c.4.9()()()()1.2.3.()10:1.2.3.()()()()1.(1)(2)(3)2.113.4.(1)(2)(3)(4)E.B.Flippo(1984)12()1.2.3.()1.2.3.()1.-2.-3.-()1.2.3.4.5.()1.2.3.W.B.Wether&K.Davis(1989)()()()()()()G.Dessler(1991)13()1.2.3.4.()1.2.()1.2.3.4.5.()()1.2.3.R.W.Mondy(1993)()()1.2.3.4.()1.2.()14()1.2.()1985()()()()()()()()()1988()()()1.2.3.4.5.6.7.8.1991()()151997()1.2.3.()1.2.3.4.()1.2.3.()1.162.3.4.(1999)(1)(2)(3)17McCurley(1994)(1997)Robbins(1996)1.(1)(2)(3)(4)(5)2.(1)(2)(3)(4)(5)3.(1)(2)(3)()4.(1)(2)(3)5.(1)(2)(3):Mccurley,1991Macduff,198018Mccurley&Lynch,1989(1):(2):(3):(Fletcher,1987Jacobson,19901999)()()()()()()()()19()(Fisher&Cole,1993;Kotler&Andreasen,1991)(Weinsten,1987)20(1994)211997()()()()1.222.3.(1999)()()()()()::(1997):1997(Ilsley,1990;Ilsley&Niemi,1981;Novaratnam,1986;Watson,1993)Mccurley&Lynch,1989Ilsley,1990Cenzo&Robbins,19941997()()()(Ilsley,1990)Fisher&Cole(1993)23()():()1.2.3.4.5.6.7.()24().::::199725Vineyard(1988)()()()()()()(1997)(1994()()()()()26:1997Stenzel&Feeney(1976)()()()()()(Ilsely,1990Ilsely&Niemi,1981)()()()()()27()()()1997()()()()(1994)()()28(Fisher&Cole,1993)()1.(Gardner,1980)Deci,Connell,&Ryan(1981)2.(Macduff,1986)3.4.295.6.7.30()()()()()()(McCurley&Lynch,1989)(McCurley&Lynch,1989;Vineyard,1993)19633(AlanWalker)(TIME)311966LifeLineInternational19691970()()()()()()()()()()()():()()()()()()()()()()():1.2.3.4.5.()1.2.3.4.5.()1.2.3.4.()1.2.3.4.1999a3220007121999a1999b6()166()1.2.3.4.5.:1234338623000800356742639()()1.4016562230227426392.6030403.1.2.3.()40261234()10()90230008008080261.2.353-11.362.3.4.1.2.3-1()()()()37()1.2.40()413.()()4.()5.()6.()()()387.8.9.10.()(1997)1.(1)(2)(3)2.(1)(2)3.(1)(2)39(3)4.(1)(2)(3)()78851.2.()401.75(1997)2.Likert152429506164693.(Cronbach’sα)0.67340.90290.87520.87550.92993-2-1413-2-1Cronbach’sα1.0.67342