L6SIGMA导论(新)

©PraxairChinaSixSigmaGroup,Unpublishedproprietaryworkavailableonlyunderlicense.Allrightsreserved©PraxairChinaSixSigmaGroup,Unpublishedproprietaryworkavailableonlyunderlicense.Allrightsreserved1.999LeanSigma2.9993.9994.999©PraxairChinaSixSigmaGroup,Unpublishedproprietaryworkavailableonlyunderlicense.Allrightsreserved1.11.21.3LeanSigmaLeanLeanSixSigmaSixSigma66SIGMASIGMA————LeanSixSigma+LSS1.1-----6SIGMA——6SIGMA——MotorolaMotorola——SixSigmaSixSigma520%SixSigma14Billion21.3%;19874.2σ19975.6σQualityisourJob,CustomerSatisfactionisourDuty,CustomerLoyaltyisourFuture.---PhilosophyofMotorola++=Success————66SIGMASIGMA•Speed—•Simplicity—•Self-confidence—JackWelchJackWelchBossidy1.GE2.3SIGMA70-1003.6SIGMAGEGESixSigmaSixSigma200M170M300M600M450M1,000M450M1,300M1996951997199819993,00011,00037,00047,000NoBelt,NoPromotion,NoBonus1.1-----Lean:1980,,,.JamesPWomack””Lean(),.1.2-----6Sigma2.3.4.1.(6)6SIGMA6SIGMA/“SIGMA6SIGMA3.466SigmaSigmaProcessCapability(Shifted1.5σ,long-term)3.4623356,210466,8073308,5272DPMOSigmaLevel==TaguchiUSLLSLUSLLSLGoalPostMentalityVariationisEvil!TargetTargetLossLossLossLossLossLossLossLossNoLossNoLoss66SIGMASIGMA6TheNecessityofTrainingFarmHandsforFirstClassFarmsintheFatherlyHandlingofFarmLiveStockisForemostintheEyesofFarmOwners.SincetheForefathersoftheFarmOwnersTrainedtheFarmHandsforFirstClassFarmsintheFatherlyHandlingofFarmLiveStock,theFarmOwnersFeeltheyshouldcarryonwiththeFamilyTraditionofTrainingFarmHandsofFirstClassFarmersintheFatherlyHandlingofFarmLiveStockBecausetheyBelieveitistheBasisofGoodFundamentalFarmManagement:_________6TheNecessityofTrainingFarmHandsforFirstClassFarmsintheFatherlyHandlingofFarmLiveStockisForemostintheEyesofFarmOwners.SincetheForefathersoftheFarmOwnersTrainedtheFarmHandsforFirstClassFarmsintheFatherlyHandlingofFarmLiveStock,theFarmOwnersFeeltheyshouldcarryonwiththeFamilyTraditionofTrainingFarmHandsofFirstClassFarmersintheFatherlyHandlingofFarmLiveStockBecausetheyBelieveitistheBasisofGoodFundamentalFarmManagement:_________KanoCOPQCOPQCOPQCOPQ=COPQ=--………..20~35%ofSalesRevenue4~5%ofSalesRevenueSIGMA6SIGMA5-10%5SIGMA11-15%4SIGMA16-20%3SIGMA21-30%2SIGMA31-40%SIPOC…WhatYouThinkitis...…WhatitReallyis...…WhatitShouldBe...…WhatitCouldBe...66SIGMASIGMA6SIGMA6SIGMA……1.2.6SIGMA6SIGMA??6SIGMA66SIGMASIGMAQualityImprovementDefects6SIGMA3SIGMA1SIGMA66SIGMASIGMA1.ProjectByProject2.DataDriveSixSigmaSixSigma6SIGMA1.2-----Lean2.3.1.LeanManufacturingValueValueStreamFlowDemandPullBTR-PerfectCorrectionOverproductionConveyanceMotionWaitingInventoryProcessingEliminateWastesKeyPerformanceIndicatorsDeliveredQualityProductReliabilityOn-TimeDeliveryLeadTimeFlexibilityPriceMaterialCostContainmentLaborCostContainmentProductivityInventoryCostofQualityCapacityCUSTOMER/Manufacturer/FocusonSPEEDandSIMPLIFICATIONPullmaterialsthroughtheprocessBalancedoperationsbasedoncustomerdemandMinimalbuildunlesstiedtocustomerorderExtendtoSupplierBase1.2.3.4.5.LeanManufacturingLeanManufacturing--KeyCharacteristicsKeyCharacteristics--WhatisFlowManufacturing?WhatisFlowManufacturing?ADevelopedFlowisLessDisruptiveAtimebasedsystemthatpullsmaterialthroughaproductionsystemwithnointerruptions„„:Kaizen„5-S„TOC„„„„„„„„TPM„„„„„„1.3LeanSigma2.3.1.MichaelGeorgechairmanandCEOGeorgeGroupDallas,Texas1.2.1.2.1.2.1.2.3.1.2.CTWIP3.(KAIZEN)1.2.3.4.DMAIC5.LEAN6SIGMA1.2.3.TQM6SIGMALEAN4.LEAN6SIGMA5.6.7.2.2.,::—:6SIGMALeanLSS::(96%)(4%)W..(5MIE)1.(SOP)2.(\)3.()1.2.::1.2.3.4.5.6.7.8.9.10.::,3.3.‡WIP(work-in-process):.,‡=WIP/‡/WIP,LSSLSS‡,‡‡(PCE)=/LSSLSS©PraxairChinaSixSigmaGroup,Unpublishedproprietaryworkavailableonlyunderlicense.AllrightsreservedLeanLeanSixSixSigmaSigma2.12.22.32.1“”?•;•;•;•;•……••••••……??SixSigmaSixSigmaY=f(x)LeanSixSigmaLeanSixSigma1.2.SixSigmaSixSigma2.2--DMAICDMAICDefineMeasureAnalyzeImproveControlY=f(x)Y=f(x)DDmmAAIICCDAICM•••YX••••DAICM•••DAICM•••DAICM••••DAICMLeanLeanSixSigmaSixSigmaPOKA-YOKE5STOCTPMLSSSOPJITArenaFMEAQFDDOEANOVAMSASIPOCSPCDOERegressionCOPQSixSigma??ControlPlanSPCEVOP/PLEXMistake-proofingMulti-factorANOVA2kfactorialDOEFractionalFactorialMulti-Vari.Correction/RegressionHypothesisTestANOVAProcessMapC&EMatrixFEMA,MSAProcessCapabilityMeasureMeasureImproveImproveAnalyzeAnalyzeControlControl3~6CriticalX’s4~8CriticalX’s8~15X’s30~50Inputs©PraxairChinaSixSigmaGroup,Unpublishedproprietaryworkavailableonlyunderlicense.Allrightsreserved3.13.23.3•WTO•••ISO9000——•6SIGMA•——3SIGMA•——4SIGMA-MarketForces-ChangeAdvocates-Sponsorship-ResistanceBBMBBSixSigmaSixSigma1SixSigma2SixSigma345/678910111213141516333rdrdrd222ndndnd111stststSixSigmaSixSigma——•2~3••••••1SixSigma•••••3••••••••••2SixSigma••••••••DFSS•…••DFSS••••••…ValuesBehaviorAttitudesCultureCycleofRefinementCreateEnergy&ContinuouslyRe-enforceCommitment3.23.2Lean6SIGMALean6SIGMASTEP1:STEP2:LSSSTEP3:LSSSTEP4:STEP5:STEP1:STEP1:SixSigmaSixSigmaVisionPriorityPathDefineTeachSupportConsultMeasureMeasureAnalysisImproveControlTOPDOWNSTEP1:6SIGMASSTEP2:TEP2:————•••••••$1_02_06_002STEP3:——6SIGMA$$3-43-43-44-261-820-33STEP4:STEP4:66SIGMASIGMAMAIC()(LSS)(LSS)(+)20RMB3.36SIGMA1.2.3.4