运用关键业绩指标法(KPI)建立医院绩效考核指标体系的思考

(KPI)(,200072),,,(KPI),,,;KPI;R197.3A10072953X(2010)0320109203TheconsiderationonappliedKPIestablishedhospitalperformanceindicatorssystemCHENYing(TongjiUniversityAffiliateTenthHospital,Shanghai200072,China)AbstractPerformanceassessmentisanimportantapproachinthehospitalmanagement.BasedontheguidelinesShanghaicomprehensivehospitalmanagementandassessmentcriteriaandhospitalcategoryassessmentcriteriacombinewiththeirownpractice,theauthorproposedkeyPerformanceIndicators(KPI),ithasplayedanimportantroleinthefieldofhospitalassessmentofsustainabledevelopment.keywordsHospital;Keyperformanceindicators;Performanceassessment12010203209(19592),,,,,,,,[1],,,,,,,;,,,[9];,,,,;,,,,4,,,,,,,,,,,,,[1],.[J].,2008(3):72273.[2].[J].,2009(10):6592660.[3].[D].:,2007(5):20221.[4].[M].:,1997:4.[5].[D].:,2009(5):10213.[6],.[J].,2004(12):18.[7],.[J].,2004(11):89290.[8],.[J].,2002(10):6302632.[9].[D].:,2006(4):526.90120105133[2],:(1),,;(2),;(3)()(),,;(4),,;(5),,;(6),,;(7),[324],,,,(Managementbyobjectives;MBO),,,,,,,(RobertKaplan)(DavidNorton)(BalancedScoreCard;BSC),,,,[5],,,,;,,2(KPI)80/20,,,(KeyProcessIndicator;KPI)KPI,,80%20%,KPI,KPI:,;,;,,;,,,KPI,:(1);(2)KPI;(3)KPI,KPI,KPI,KPI:KPI;,;KPI,;;KPIKPISMART:(1)Specific,;(2)Measurable,;(3)Attainable,;(4)Realistic,,;(5)Timebound,,KPI,,3KPI,,,,KPI,,HIS,KPI,KPI,,,(1),,010011ChineseHealthResources,May2010,Vol13,No.31(%)165.65018.55018.55018.54516.74516.7145.517564.89535.212548.87529.25622.0,SPSS12.0,KPIKPIHIS,,,,KPI:;:;:;:,,,(2),20093220052009%%%%2005816829-21324-7953-13.97200695678617.132388412.0084185.8512.47-10.742007105539810.312721513.951027222.0211.75-5.782008120969514.623417025.561346231.0610.99-6.472009150540824.454785340.041781132.319.60-12.652009,,3,,P0.01,314.02%+2.324.45%+0.1317.17%+4.140.04%+0.2319.64%+0.532.31%+0.13-7.66%+2.3-12.65%+0.233P0.01,4,,,,;HIS,,;,[1].[J].,2006,14:10213.[2],,.[J].,2006,26:82283.[3],,.[J].,2006,3:48254.[4],,,.[J].,2007(4):982101.[5],.(KPI)[J].,2007(6):79280.11120105133