中国服务市场11年看点及研究规划

Copyright2010IDC.Reproductionisforbiddenunlessauthorized.Allrightsreserved.杨挺服务部研究经理IDC中国2010年10月中国服务，服务中国——中国服务市场11年看点及研究规划Oct-19©2010IDC2议程IDC2010年研究成果1总结：中国服务市场11年看点及研究规划2Oct-19©2010IDC2010年研究成果——IDC标准产品3ServicesTypeAsia/PacificSemiannualConsultingandSystemsIntegrationServicesTracker(ChinaPortion)Tracker-PivotAsia/PacificSemiannualOutsourcingTracker(ChinaPortion)Asia/PacificSemiannualTechnologyProductServicesTracker(ChinaPortion)Asia/PacificSemiannualITServicesTracker(ChinaPortion)ServicesTypeChinaITServices2010-2014ForecastandAnalysisMarketAnalysisChinaDataCenter2010-2014ForecastandAnalysisMarketAnalysisChinaContactCenterOutsourcingServicesMarketForecastandAnalysisMarketAnalysisChinaManagedServicesMarket:OpportunitiesandChallengesIndustryDevelopmentsandModelsChina-BasedOff-ShoreSoftwareDevelopmentMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessContinuityandDisasterRecoveryMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessProcessOutsourcing2010–2014ForecastandAnalysisMarketAnalysisChinaCollegeStudentsCareerEnhancementServicesMarketAnalysisandForecast2008-2013MarketAnalysisChinaZhongkaoandGaokaoTutoringMarketAnalysisandForecast2008-2013MarketAnalysisOct-19©2010IDC2010年研究成果——咨询研究项目4跟踪市场动态寻求合作伙伴发现潜在商机制订竞争战略洞悉竞争格局了解用户需求提升企业竞争力典型项目列表：•HardwareSupportServicePartsManagementSystemStudy：支持服务代表性厂商的物流、备件管理策略及具体运作模式研究；•Multi-ProductSupportServicesStudy:ATM,Software,Server…,marketnewopportunities,competitivelandscape.•ChinaBPOMarketStudy-F&A,HRO,CustomerCare,Procurement,ShareServiceCenter,(BPOmarkettrends,distributionbysubmarket,enduserdemands&profile,typicalvendors)•ChinaSaaSandCloudComputingMarketStudy:Marketecosystem,leadingvendorstrategyResearchConsultingPartnerConnectIMPOct-19©2010IDC5研究热点1：数据中心&云计算Oct-19©2010IDC6ResourcerelatedbasicbusinessSecurityOtherbasicbusinessDedicatedcomputerroomServerrentalBandwidthDomainnameserviceVirtualhostingEnterprisemailboxHardwarefirewallsAttackdefendVirusScanningNetworkmanagementKVM(Keyboard,video&mouse)FlowmonitorandcontrolLoadbalancingNetworkmonitorandcontrolDatabackupDatabackupDedicatedDRmachineroomBusinesscontinuityserviceOthersIToutsourcingEnterpriseinformatizationCDNResourcerelatedbasicserviceismainiDCbusinessofcarrierandnon-carrierbigSPs.itismostlargecustomerneedaswell.BasicservicesaimtoSMBsripiddevelopment.Typicalplayer：HiChina,ChinaChannel,XinnetPublicfirewallsisusuallyfreecharge,butvirusscanningandattackdefendservicerequireadditionalchargesfromSPs.ChinaTelecomprepareforwholenetworkattackdefendbusiness.ChinaUnicomNormallyflowmonitorisfree,KVMandnetworkmonitorneedchargeLoadbalancingserviceneedmoreexpendthanothersMostofdatacentercanprovidedatabackupservice.BCDR.TelecomcarriersconsciousdevelopdisasterrecoverydatacenterserviceCDNalreadybeenahottopicinrecentyears,someplayerssuchas:ChinaNetcenter,ChinaCache,研究背景——数据中心外包服务内容Source:IDC2010,ChinaiDCMarketStudyOct-19©2010IDC7Mainofferings:co-location,bandwidth,andfewvalue-addedservices…CarrieriDCSP,3telecomcarriersMainofferings:co-location,domainnameservice,hostingservice,value-addediDCservices…Non-carrieriDCSP,about30SPsMainofferings:dedicatedservers,webhosting,domainnameservice,value-addediDCservices…Non-carrieriDCSP,over150SPsMainofferings:disasterrecoveryservices,CDNservicesetc.Othervalue-addediDCSPsPartlydependonowneddatacenterPlenteousdatacenterresourceMaindependontelecomcarriers’datacenterBothownedandcarriers’datacenterChinaTelecomChinaUnicomChinaMobile…21ViaNetTAIPCI@TGZIDC…ChinaNetcenterTimes.mobiHiChina…GDSChinaCacheCentrinDataSystem…数据中心外包服务市场结构Source:IDC2010,ChinaiDCMarketStudyOct-19©2010IDC371.4543.7667.1832.31,042.81,301.01,599.01,937.033.446.422.724.825.324.822.921.10102030405005001,0001,5002,0002,50020072008200920102011201220132014(US$M)Marketsize(US$M)Growthrate(%)818.0%2.4%2.8%3.9%4.0%4.1%10.6%12.3%17.2%24.7%0%5%10%15%20%25%30%OthersRetail/WholeSaleFinanceVideoGovernmentElectronicbusinessOnlineGameManufacturingPortalOtherICPs(%)Source:IDC,2010Source:IDC,2010People'sRepublicofChinaDatacenterMarketForecast,2007-2014People'sRepublicofChinaDatacenterMarketRevenueDistributionbyVertical,2009研究背景——数据中心外包服务市场趋势Source:IDC2010,ChinaiDCMarketStudyOct-19©2010IDC9CloudCollaborationCloudApplicationCloudITManagementCloudPlatformCloudStorageCloudServerCloudProcessingSoftwareasaServicePlatformasaServiceInfrastructureasaServiceDataCenterAsIDCdefinitionofcloudservice,itwouldbe3layers:–SoftwareasaService(SaaS):theapplicationsoftwareprovideviacloudplatform,includebusinessapplications,collaborationapplicationsandpersonalapplicationsoftware.–PlatformasaService(PaaS):theplatformsoftwareprovideviacloud,includeplatformsoftwareandnetworkmanagementsoftware.–InfrastructureasaService(IaaS):cloudprovideinfrastructurehardware,includeservercomputingpower,storageandnetworkequipment.Asdatacenterprovidersalsoplayimportantroleincloud,bothtelecomcarriersandcommercialinternetdatacenter.云计算服务市场构成Source:IDC2010,ChinaSaaSandCloudComputingStudyOct-19©2010IDC10研究热点2：服务外包带动国内外包/管理服务Oct-19©2010IDC11