您好,欢迎访问三七文档
当前位置:首页 > 商业/管理/HR > 销售管理 > 假日酒店集团服务标准手册HIGuestServSMCompiled
HIGuestSerSM_CoverFA8/22/064:03PMPage1CMYCMMYCYCMYKGlossary9,4ReservationsD6=FrontOfficeGuestRelations2GuestServiceCentre)$BusinessCentre$Concierge/Mail/Shop/Kiosk/ShoeCleaning1=/3+F&BEFHousekeeping&=MeetingFacilities=LeisureandFitnessFacilities@ 8HumanResources;/=Training&Development7!=Finance:=Marketing&Sales?=Fire&LifeSafety.A0=InformationTechnology%'*=HolidayInnandIntercontinentalHotelsGroupWorldwideAndAsiaPacificPrograms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{kuu1.1-31.8E'9B1.8E-01*'Zn1.8E-02'9BB1.8E-03VxB1.8E-04'9B@x3/B1.8F24+?MSBMhTh.M1.8GVx1.9)u731.9A){k1.9B)$1.9C)q1.9D)bD1.9E)l1.10wpl$811.10A24+?p91.10BAh(1.10CLJ7NR(%1.10DOK2oPu882.1Gr2.2;d8X2.3#C,iI2.45aU^U!yYt2.5fo[2.6,`j&2.7,=],\02.8,BusW epY^UYv12.9oFH42.10:g^U_c2.11fo[z2.12oP^U2.13?,2.14,Q62Y-mE1.1]JWW1.1-43K!W933.15T3.2EK3.3K3.48+QK3.5# K3.6KP:3.7KB3.8?B(3.9W7U4NW1014.15T4.2FS414.360)4.464.5;Y-4.6O$,4.7C&4.8&4.94.108+8G4.11N/A@'5%ZW1065.15T5.2XH5.3XH5.42M5.55.635.7]J=L9V5.8%ZI5.9Z[ZR@5.10.B5.11%DI\*HOLIDEX®PLUS1.1w_nn1.1-56EtK&n1296.1?h6.2=Ld6.3U;46.40q6.5Q/6.6jK5+6.7(\]PlO6.8T-jKH86.9Et/GF6.10DbX26.11&:RJ6.12`)6.13#nI!6.14iek,X2&p6.15M6.16Ks6.17'06.18@N'a66.19rfa66.20BA6.21nq?h6.22nq06.23x&7 .19n1457.1?h7.2McSW7.3MZSWymYVg37.4M['0%7.5SW87o*Cuo*v164u$^8.1?h8.27o*u^8.3Cuo*vu^8.4Cuo*v$^1.11.1-61.1ARS00124RS00240RS003RS004RS00530RS00630RS007RS008RS009/RS010RS011/Ambassador®RS0121.11.1-7RS013RS014FITRS015RS016/RS017RS0181.1BRS01924RS020RS021RS0226RS0231.11.1-8RS024RS0251.1CRS026•••HI•//••••RS027••1.11.1-91.1DRS028RS029•6•14••6•••ARC/IATA/1.1ERS0306•••••1.11.1-10•RS031RS032/RS0331.11.1-11•10••24••••/•••••••••/•201.11.1-12FIT•FIT19130•FIT19•FIT/•FIT19•6FIT•FIT10•••/•o1.21.2-11.21.2A1.2B1.2C1.2D1.2E1.2F1.2G1.2H1.2I1.2J1.2K1.2L1.2M1.2N1.2O1.21.2-21.2AFD001FD002711712FD003FD004///FD005FD006•/••/•/••••FD0071.21.2-3FD008241.2BFD009FD010FD011FD012FD01324161.2CFD014FD0156FD016FD017FD0181.21.2-4FD019//FD020FD021FD022FD023FD024FD025FD026FD027101.2DFD028FD0291.2EFD0301.21.2-51.2FFD031FD032FD033FD034FD035FD0361.2GFD037FD038FD03924FD04024//FD041724FD042FD043FD044FD045FD046FD047FD048FD049241.21.2-6/31.2HFD0501.2IFD051FD052FD0531.2JFD0543FD05510FD056FD0571.2KFD058FD059/FD060FD061FD0621.21.2-7FD063FD064FD065FD066FD0671.2LFD06815FD06951.2MFD07075FD071/FD072242FD07333FD0741.21.2-8FD075FD076FD077FD078/FD079FD080FD081//1.21.2-91.2NFD082/55///FD083FD084FD085••/••1.21.2-101.2OFD086FD0871.31.3-11.31.3A1.3B1.31.3-21.3AGR00112GR0026/GR003GR004GR005GR00615GR007GR008GR009GR010GR011GR012GR01361.31.3-3GR014GR015GSTSGR016()GR017GR01824951.31.3-4V1••14•••V2•20•///•//••V3•••V4•/1.31.3-51.3BGR0196.30GR020GR021GR022•••GR023/GR024GR0256.301024GR026GR027GR028GR029CDDVDGR030GR031GR0321.31.3-6GR0336.3010.30GR03435.30GR03568GR036GR0371.41.4-11.41.4A1.4B1.4C1.4D1.41.4-21.4AGS001724GS0023GS003GS0041.4BGS005••••••••••/••••••••••1.4CGS006GS007GS008•6•••1.41.4-3GS00915GS010GS011•••••GS01272410101524721.4DGS013GS014GS015GS016GS017GS018GS019GS0201.41.4-4GS021GS022GS023••••••••••••••GS024GS025GS026GS0271.51.5-11.51.5A1.5B1.51.5-21.5ABC00179BC002128BC003BC004BC005BC006BC007BC008BC009•••1.51.5-3BC01024•••••••••/••••BC011BC0121.51.5-41.5BBC013247•••••••••••••••••••10•ooo1010•o•&o/1.6/1.6-11.6/1.6A1.6B1.6C/1.6D1.6E/1.6/1.6-21.6ACU001724CU002611CU003CU004CU005CU006CU007/•••oo/oo/•&••1.6/1.6-3CU008••/•••••••••4•/oooooooooooooooooooCU0091.6/1.6-41.6BCU010CU0116CU0125CU013CU014CU015//151.6C/CU016CU017CU018/CU0191.6/1.6-5CU020•••••••••/•••••1.6DCU021CU022CU023CU0241.6/1.6-61.6E/•••••/•10•710151.71.7-11.71.7A1.7B1.7C1.7D1.7E/1.7F1.7G1.7H1.7I1.71.7-21.7AFB001FB002FB003FB004FB005FB006FB007FB008FB009FB010/FB011FB012FB013/FB014FB015FB016FB017FB018FB019FB0201.71.7-3FB021FB022FB023/FB024FB025FB026FB027FB028FB029FB030FB0313FB03210FB033FB034/FB035FB036FB037FB038FB039FB04031.71.7-4FB041FB0425FB04315FB044FB0451.7BFB04641.7CFB0471210/FB048FB049FB050FB051FB0521.71.7-5FB053/FB054FB055FB056FB057FB058FB059FB060FB061FB062FB063FB064/1.71.7-6FB065FB066FB067FB068/1.71.7-71.7DFB0696.3010.3024FB07020FB071FB072//FB073FB074FB075FB0761.7E/FB07710FB078FB079FB080FB081FB082FB083FB084FB0851.71.7-8FB086FB087FB088FB089FB0901.7FFB091FB09210FB093FB094FB095FB096FB097FB098FB099FB100FB101FB1021.71.7-9
本文标题:假日酒店集团服务标准手册HIGuestServSMCompiled
链接地址:https://www.777doc.com/doc-1585209 .html