汽车售后服务管理系统的设计与实现 毕业设计说明书

黄河科技学院毕业设计说明书第I页汽车售后服务管理系统的设计与实现摘要随着我国汽车工业的高速发展，家庭轿车的逐步普及，社会汽车保有量的急剧增加，给汽车售后服务业带来了极大的商机。商家逐渐意识到建立以客户为中心的经营战略，努力把售后服务这一环节做好，可以大大增强企业的管理能力，为客户提供一流的售后服务，是企业建立品牌意识、实现差别化服务、取得竞争优势的有力武器。根据汽车售后服务流程的特点和系统的建设目标，本文提出了基于B/S(Browser/Server)模式的售后服务管理系统结构模型。系统以ASP作为开发前台的工具，运用SQLServer2000数据库作为强大的后台，Dreamwerver处理前台界面及美工，为客户提供了客户注册，信息查看，修改资料等功能，为管理者提供用户信息管理，车辆信息管理，配件管理以及服务站管理等功能。本系统操作简单，安全性强，可行性好，可以有效减少企业的经营成本，提高工作效率，争创服务品牌。关键词：ASP，SQLServer2000,Dreamwerver黄河科技学院毕业设计说明书第II页TheDesignandImplementationofCarServiceManagementSystemsAuthor:WangQianhongTutor:YangZhiwuAbstractWiththerapiddevelopmentofChina'sautomobileindustry,thegradualpopularizationoffamilycars,thecommunity'srapidincreaseofautomobiles,theautomotiveserviceindustryhasbroughtgreatbusinessopportunities.Businessescometorealizethattheestablishmentofacustomer-centricbusinessstrategy,effortstoservicethispartwell,cangreatlyenhancethemanagementcapacity,providingcustomerswithqualityservice,isthecompanytobuildbrandawareness,toachievedifferentiatedservicestoolforcompetitiveadvantage,lessdevelopedprofitablecarserviceindustrywillbecomethefocusofautomobilemanufacturerscompete.CarserviceprocessaccordingtothecharacteristicsandthegoalofbuildingthesystemproposedinthispaperbasedonB/S(Browser/Server)modeoftheservicemanagementsystemmodel.SystemtoASPasatoolfordevelopmentprospects,usingSQLServer2000databaseasapowerfulbackground,Dreamweaverhandlingfrontinterfaceandart,toprovidethecustomerregistrationinformationtoview,modifydataandotherfunctions,andprovidestheuserinformationmanagement,vehicleinformationmanagement,partsmanagement,andservicestationmanagement.Systemdesignedinthispaperasimple,safeandstrong,goodfeasibility,reducebusinessoperatingcosts,improveefficiency,strivingservicebrand.Keywords:ASP,SQLServer2000,Dreamwerver黄河科技学院毕业设计说明书第III页目录1绪论.......................................................................................................................................11.1系统开发背景...................................................................................................................11.2汽车售后服务管理系统开发的目的和意义...................................................................11.3可行性分析.......................................................................................................................21.3.1经济可行性.........................................................................................................21.3.2技术可行性分析.................................................................................................21.4相关技术介绍...................................................................................................................31.4.1ASP简介.............................................................................................................31.4.2SQLServer2000介绍........................................................................................31.4.3基于B/S体系....................................................................................................41.5本文的结构.......................................................................................................................42系统需求分析.........................................................................................................................62.1目标和任务.......................................................................................................................62.2系统功能分析...................................................................................................................62.2.1系统实现的功能.................................................................................................62.2.2系统界面分析.....................................................................................................62.3系统业务流程...................................................................................................................72.4数据分析...........................................................................................................................83概要设计...............................................................................................................................103.1功能模块设计.................................................................................................................103.1.1系统总体结构图...............................................................................................103.1.2系统主要功能模块...........................................................................................103.2数据库结构设计.............................................................................................................113.2.1数据库逻辑结构设计.......................................................................................113.2.2数据库物理结构设计.......................................................................................12黄河科技学院毕业设计说明书第IV页4系统详细设计.......................................................................................................................154.1系统总体结构图............................................................................................