汽车行业生产件和相关服务件的组织实施ISO90012000的特殊要求(doc46)中英文(1)

TECHNICALISO/TSSPECIFICATION16949SecondEdition2002-03-01质量管理体系－汽车行业生产件和相关服务件的组织实施ISO9001:2000的特殊要求Qualitymanagementsystems－ParticularrequirementsfortheapplicationofISO9001:2000forautomotiveproductionandrelevantservicepartorganizationsReferencenumberISO/TS16949:2002(B)InternationalAutomotiveTaskForceISO/TS16949:2002(B)©2002-ISO－Allrightsreserved©2002-ANFIA,©2002-CCFA/FIEV,©2002-SMMT,©2002-VDA,©2002-DaimIerChrysler,2002-FordMotorCompany,2002-GeneralMotorsCorp.－Allrightsreserved©ISO2002Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISO’smemberbodyinthecountryoftherequester.ThecontentinsidetheboxedtextofthisdocumentisISO9001:2000textandisprotectedbytheabovecopyrightstatement.ThetextoutsidetheboxeshasbeenoriginatedbytheInternationalAutomotiveTaskForce.CopyrightforthistextisheldbyANFIA,CCFA/FIEV,SMMT,VDA(seebelow)andthecarmanufacturersDaimIerChrysler,FordMotorCompany,GeneralMotorsCorp.NeitherthisTechnicalSpecificationnoranyextractfromitmaybereproducedinaretrievalsystemortransmittedinanyformorbyanymeans,electronic,photocopying,recordingorotherwisewithoutpriorwrittenpermissionbeingsecured.Requestsforpermissiontoreproduceand/ortranslatenon-boxedtextshouldbeaddressedtooneoftheaddressesbelow:InternationalAutomotiveOversightBureau(IAOB/USA)AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIA/Italy)ComitedesConstructeursFrançaisd'Automobiles(CCFA/France)FédérationdesIndustriesdesEquipementspourVéhicules(FIEV/France)SocietyofMotorManufacturersandTraders(SMMT/UK)VerbandderAutomobilindustrie-QualitatsmanagementCenter(VDA-OMC/Germany)ISO/TS16949:2002(B)©2002-ISO－Allrightsreserved©2002-ANFIA,©2002-CCFA/FIEV,©2002-SMMT,©2002-VDA,©2002-DaimIerChrysler,2002-FordMotorCompany,2002-GeneralMotorsCorp.－AllrightsreservedPageiiContentsPageForeword前言Remarksforcertification有关认证的说明Introduction引言0.1General总则0.2Processapproach过程方法0.3RelationshipwithISO9004与ISO9004的关系0.3.1IATFGuidancetoISO/TS16949:2002IATF关于ISO/TS16949:2002的指南0.4Compatibilitywithothermanagementsystems与其他管理体系的相容性0.5GoalofthisTechnicalSpecification本技术规范的目的1Scope范围1.1General总则1.2Application应用2Normativereference引用标准3Termsanddefinitions术语和定义3.1Termsanddefinitionsfortheautomotiveindustry汽车行业的术语和定义4Qualitymanagementsystem4.1Generalrequirements4.1.1Generalrequirements-Supplemental4.2Documentationrequirements4.2.1General4.2.2Qualitymanual4.2.3Controlofdocuments4.2.3.1Engineeringspecifications4.2.4Controlofrecords4.2.4.1Recordsretention5Managementresponsibility5.1Managementcommitment5.1.1Processefficiency5.2Customerfocus5.3Qualitypolicy5.4Planning5.4.1Qualityobjectives5.4.1.1Qualityobjectives-Supplemental5.4.2Qualitymanagementsystemplanning5.5Responsibility,authorityandcommunication5.5.1Responsibilityandauthority5.5.1.1Responsibilityforquality5.5.2Managementrepresentative5.5.21Customerrepresentative5.5.3Internalcommunication5.6Managementreview5.6.1General5.6.1.1Qualitymanagementsystemperformance5.6.2Reviewinput5.6.2.1Reviewinput-Supplemental5.6.3Reviewoutput6Resourcemanagement6.1Provisionofresources6.2Humanresources6.2.1General6.2.2Competence,awarenessandtraining6.2.2.1Productdesignskills6.2.2.2Training6.2.2.3Trainingonthejob6.2.2.4Employeemotivationandempowerment6.3InfrastructureISO/TS16949:2002(B)©2002-ISO－Allrightsreserved©2002-ANFIA,©2002-CCFA/FIEV,©2002-SMMT,©2002-VDA,©2002-DaimIerChrysler,2002-FordMotorCompany,2002-GeneralMotorsCorp.－AllrightsreservedPageiii6.3.1Plant,facilityandequipmentplanning6.3.2Contingencyplans6.4Workenvironment6.4.1Personnelsafetytoachieveproductquality6.4.2Cleanlinessofpremises7Productrealization7.1Planningofproductrealization7.1.1Planningofproductrealization-Supplemental7.1.2Acceptancecriteria7.1.3Confidentiality7.1.4Changecontrol7.2Customer-relatedprocesses7.2.1Determinationofrequirementsrelatedtotheproduct7.2.1.1Customer-designatedspecialcharacteristics7.2.2Reviewofrequirementsrelatedtotheproduct7.2.2.1Reviewofrequirementsrelatedtotheproduct-Supplemental7.2.2.2Organizationmanufacturingfeasibility7.2.3Customercommunication7.2.3.1Customercommunication-Supplemental7.3Designanddevelopment7.3.1Designanddevelopmentplanning7.3.1.1Multidisciplinaryapproach7.3.2Designanddevelopmentinputs7.3.2.1Productdesigninput7.3.2.2Manufacturingprocessdesigninput7.3.2.3Specialcharacteristics7.33Designanddevelopmentoutputs7.3.3.1Productdesignoutputs-Supplemental7.3.3.2Manufacturingprocessdesignoutput7.3.4Designanddevelopmentreview7.3.4.1Monitoring7.3.5Designanddevelopmentverification7.3.6Designanddevelopmentvalidation7.3.6.1Designanddevelopmentvalidation-Supplemental7.3.6.2Prototypeprogramme7.3.6.3Productapprovalprocess7.3.7Controlofdesignanddevelopmentchanges7.4Purchasing7.4.1Purchasingprocess7.4.1.1Regulatoryconformity7.4.1.2Supplierqualitymanagementsystemdevelopment7.4.1.3Customer-approvedsources7.4.2Purchasinginformation7.4.3Verificationofpurchasedproduct7.4.3.1Incomingproductquality7.4.3.2Suppliermonitoring7.5