英语酒吧服务

BarServiceClassificationofBarsClassificationofbarsMainBar/CashBarGentlemanBarGrandBarServiceBarBanquetBarKeyPointsofBarservice在不打扰客人的情况下，呈送和添加饮料时要报名称。“YourBloodyMary,sir/madam.”当知道客人姓名时，就要称呼他的名字。在拿走空杯之前一定要问客人是否需要另一杯饮料。“Wouldyoulikeanotherone?”KeyPointsofBarservice客人之间讲话时不要侧身细听，也不要插话。不可催促客人饮酒，也不可因客人饮得过多、或太少、或时间太长而流露出不耐烦的情绪。热情接待所有客人，不厚此薄彼。客人喝醉了也不能有轻慢的态度。喝醉的客人离桌，应暂留其物品原样，以备核查。TheStepsofBarServicesOrder,posture,etc.Label,producingarea,rankKeepinmindsometipsPurewineShowtotheguestOpenthebottle1.asking2.repeat&affirm3.placeanorderTakeordersEtiquetteofBarservice在对客人进行葡萄酒服务之前需检查：是否是客人点的酒；所点酒的正确年份，酒的温度是否适当；商标是否完好；瓶身是否干净。向客人展示酒标，请客人尝试后才开始服务，“Wouldyoutasteit,sir/madam?”EtiquetteofBarservice从客人的右侧用右手服务。不要离的太远，也不可靠的太近。斟倒酒水时，其酒瓶口应与杯口保持一定的距离。以保持卫生及避免操作时发出声响，动作要轻、稳、准、优雅大方。斟酒时酒标要面向客人。EtiquetteofBarservice斟酒量：中餐中：白酒（ChineseWine）、红葡萄酒（RedWine）、黄酒（YellowWine）斟入杯中应为八分满；斟倒啤酒时，应为八分酒液、而成泡沫。西餐中：红葡萄酒、白葡萄酒（WhiteWine）均为六分满；白兰地酒（Brandy）斟两分满，即酒杯横放时，杯中酒液与杯口齐平；烈性酒（Spirits）通常与白兰地相同。斟倒各种饮料时，无论中餐还是西餐，均以八分满为宜。EtiquetteofBarservice斟酒顺序：女士优先，客人优先，主人最后。如客人选用了多种酒，一般的顺序是：红葡萄酒—白酒—啤酒剩下的酒不多时，在平均分给客人后要礼貌地问客人是否还需要另外一瓶“Wouldyouliketohaveanotherbottle?”UsefulexpressionGoodevening!WelcometoXX.Welcomeback.Hopeyouhadagoodtrip.(Forguestswhopayareturnvisit.)Nicetoseeyouagain,Mr.XX/Ms.XX.Howarethingsgoingthesedays?Welcome：Farewell：Haveagoodevening/apleasantweekend.Goodnight.Hopeyoucomeagainsoon.Haveapleasantjourneyhome.Happylanding!UsefulexpressionHereisthewinelist,sir.Pleasetakeyourtime.Wouldyoucareforadrinkbeforedinner?Wouldyoulikeanaperitifbeforeyourmeal?Anywineorsoftdrinksfortheladies?Wouldyoulikecoffeeortea,sir?Whatwouldyouliketodrink?点酒水时询问：UsefulexpressionWouldyoulikeabottleofredwine/whitewinetogowithyourbeef/seafood?IthinkthatredBordeauxwouldgoverywellwithyourchicken.Wouldyoucareforsomethingalittlestronger?Ifyouprefersomethingmilder,wehavericewine.TheZhangyudryredwineisrathermildfortheladies.Wouldyouliketotrysome?当客人需要你的推荐时：Whatwouldyourecommend?UsefulexpressionSinceyouorderedtheSashimi,I’dsuggestJapaneseSaketogowithyourmeal.SinceyouhavecomeallthewaytoChina,wewouldrecommendtheChinesewine.WehaveVodkaifyoupreferstrongliquor.Ricewinegoesperfectlywithcrabs.当客人需要你的推荐时：Whatwouldyourecommend?UsefulexpressionWouldyouliketohavesomebeertosoothyouafterallthespicyfood?Wehavedifferentkindsofcannedandbottlebeers,aswellasdraftbeerandblackbeer.WehaverecentlyaddedKirinfromJapantoourselection.Wouldyoucareforsome?Wouldyouliketotryourhousewine?当客人需要你的推荐时：Whatwouldyourecommend?UsefulexpressionWehaveSanMiguelontapandTsingTaoinbottles.Kirschisverypopularwithourguests.MoutaiisoneofthemostfamousliquorsinChinaandnevergoestothehead.TsingTaoisourlocalbeer.Itiswellknownaroundtheworld.Itisinexpensiveandtastesexcellentalso.介绍酒水UsefulexpressionMoutaiisoneofthemostfamousChineseliquors.WehaveMoutaiwith56%-alcoholand38%-alcohol.TheGuangdongricewineismilderthanthosefromthenorthofChina.Thecannedcokecosts7yuan.Thebottledcokecosts10yuan.介绍酒水UsefulexpressionWehavefreshorangejuice,applejuice,mangojuice,watermelonjuice,pearjuiceandcarrotjuice.Eachcosts15yuan.ChineseyellowwineisverypopularinChina.WehaveShaoxingJiaFanJiu,LongyanChenGangJiuandJimoJiu.WuLiangYeliquorhasbeenassignedforstatebanquets.介绍酒水UsefulexpressionAtasteofthemellowandfull-bodiedwinecanleaveapleasantlingeringaftertaste.Moderatedrinkingofitwillhelppromotebloodcirculationanddispelcold,aswellasrefreshoneselfandremovefatigue.介绍酒水UsefulexpressionHowisthetemperature/bouquet/taste/colorofthewine?MayIservetheXXnow,sir?IthinktheBordeauxshouldbedecantednowandallowedtobreatheforalittlewhile.YourRemyMartin,please.Wouldyouliketotasteit?Iwillputthecorkhere.席间酒水服务UsefulexpressionThesameagain,sir?Howaboutonefortheroad?Anight-capbeforeretiring,sir?Howaboutanotherhalf,sir?Wouldyouliketotryanotherkindofournewstyle?Itisverypopularafterlaunched.建议客人再喝一杯ConversationS:Goodevening,sir.Wouldyoucareforsomewinewithyourmeal?G:Yes,please.S:Here’sourwinelist.G:Well,Ihavenoidea,whatwouldyourecommend?S:SinceyouorderedChinesefood,I’dsuggestyoutrysomeChinesewine.WehaveChinesericewineandChinesewhiteliquor.RecommendChineseWineS=sommelierG=guestConversationG:Arethereanydifferencesbetweenthem?S:Yes.Chinesericewineismadefromriceorstickyrice,theChinesewhitewineismadefrombarley,wheatorChinesesorghum.PeoplefromsouthofChinapreferricewinewhilethosefromthenorthdrinkwhiteliquor.Ifyouprefermildliquor,IthinktheChineseyellowwinewillbeagoodchoiceanditgoeswellwiththecrabyouordered.G:Fine.We’dlikesome.ConversationS:(Showsthebrandtotheguest)YourRedBurgundy,sir.MayIserveitnow?G:Yes,please.S:I’llputthecorkhere.(Pourswine)MayIdecantitnowtoallowittobreathe?How’sit,sir?G:Excellent!S:(Giveasiptotheguest)Pleasetasteit,sir.Isitallright?G:Wonderful!S:Thankyou,sir.Pleaseenjoyyourmeal.PurewineS=sommelierG=guest!