外贸邮件如何跟进客户

分析下原因,一般情况下我会再写封追踪信给他:Hopeyouarefine,myfriend.ItisregretthatIhaven'treceivedanyinformationfromyourside.MayIhaveyourideaaboutouroffer?Wewilltrytosatisfyyouuponreceiptofyourreply.Aswedon'twanttolostagoodcustomerlikeyou!Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopetoestablishlong-termfriendlybusinessrelationswithyouresteemedcompany.如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)Gladtocontactyouagain!Haveyoukindlycheckedmyoffer?Hopetheyareworkableforyourmarket!Sorrytosaythatwestilldon'treceiveanyinformationfromyourside.Iwouldappreciateforyouranycommentaboutouroffer,includingprice,quality,andservice.Nomatterifitispositiveanswer,itisgreathelpforustomeetyourrequirement.Waitingforyourfavorablereplysoon!之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：Goodday!Myquotationofgaswaterheateryoumighthavereceivedandchecked.Couldyoukindlyadviseyourcommentsatyourearlierconvenience?Iftheproductsaren’twhatyourareexpecting,pleaseadvisemeyourdetailsrequirement,Iwillre-offerASAP.Iamofserviceatanytime!但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：Dear***,Wishyouhaveaniceday!MayIaskwhetheryouhavereceivedmyquotation?NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.IamwaitingforyourreplyASAP.BestregardsAine．但是，想成功可不是容易的事情．Dearsirhaveyoureceivedourquotationof...,ifyouhaveanyfurtherquestion,pleasedon'thesitatetocontactus.Wearewaitingforyoucommentaboutourquotation.Wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture.Yourpromptreplywillbeappreciated.回复A：直接去函敦促DearHugoChu,Wisheverythingwellwithyouandyouresteemedcompany!WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!Bestwishes!Kevin回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?再问何时开L/C或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变?客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。DearSir,Goodmorning!Hopeyouhavegotawonderfulweekend!Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforremindingyouaboutourofferforitemof****dated******accordingtoyourrelativeinquiry.Haveyougot(orchecked)thepricesornot?(Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer).Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonserviceofyouinnearfuture.Lookingforwardtoyourpromptresponse,Thanksandbestregards,YoursFaithfullyKevin回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。DearSir,NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.Bytheway,howaboutyourorder(orbusiness)withitem***?IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin