Conflict-management(冲突管理)

WorkplaceconflictsConflictmanagementRolePlayConstructivecontroversyModelResolveconflictBenefitofsuccessfulconflictWorkplaceconflictisspecifictypeofconflictthatoccursinworkplace.Theconflictsthatariseinworkplacesmaybeshapedbytheuniqueaspectsofthisenvironmentandworkplacesconflictssharemuchincommonwithschools,especiallypre-collegeeducationalinstitutionsinwhichstudentsarelessautonomous.1)InterdependenceConflicts2)DifferencesinStyle3)DifferencesinBackground/Gender4)DifferencesinLeadership5)Taskconflict6)PersonalitydifferencesWorkplaceConflictCharacterIntroductionKitty:HRManagerLin:SalesDepartmentManagerMs.Meng:CEOSCENE5CompromisingSuitablesituationUnsuitablesituation1.Goalsofpartiesaremutuallyexclusive1.Onepartyismorepowerful2.Partiesareequallypowerful2.Problemiscomplexenoughneedingproblem-solvingapproach.3.Consensuscannotbereached4.Integratingordominatingstyleisnotsuccessful5.Temporarysolutiontoacomplexproblemisneeded.TrytostaycalmDiscuss(constructivecontroversy)ConsiderstagingtoreachinganagreementSeekmediationorconciliationProblemawarenessImprovedsolutionsProductivityPersonaldevelopmentStrengthentherelationshipbetweenconflictpartnersSelf-awarenessCreativity