英文培训资料

第1页共7页EnglishforSalesandMarketingDept.销售部英文酒店介绍：1.我们酒店是一家四星级酒店，位于松岗107国道及广深高速公路交汇地段，毗邻东莞长安镇，距深圳国际机场和福永码头仅十分钟车程，交通十分便利。Ourhotelisafourstarhotel,itlocatedinthejoinof107nationalhighwayandGuangzhouandShenzhenspeedway.AndjuststepsawayfromChang’antown,ittakesonly10minutestoShenzheninternationalairportandFuyongpier,transportationisveryconvenient.2.酒店拥有各式客房共268间，无论您到此公干或消闲，都可受到最悉心的照顾，房间配有互联网端口，方便上网，让您和公司或家人时刻保持紧密联系。Thehotelboasts268guestroomsandsuites,andyoucanenjoythemostconsideratecareherewhetheryou’reonbusinessorforentertainment.Theinternetportsareavailableineachguestroom,convenientforaccesstotheinternet,whichwillkeepyouclosetoyourcorporationandfamilyatanytime.3.宝利来中餐厅为您提供精美点心到各式海鲜，更以燕窝、鱼翅的烹制而著称，典雅的氛围，精致的佳肴，迥然不同的美食新感受。BaolilaichineserestaurantfurnishesyouallkindsofdelicaciesformpureCantonesefood,pastiestoseafood.Therestauranthasbeenenjoyingthereputationincookingbirde’snestsandshark’sfins.Andyouwillgetanewfeelindelicaciesintheelegantatmosphereandexquisitedecoration.4.西雅廊西餐厅荟萃全球各地美食佳肴，满足不同口味所需，自然而幽雅的环境，更使之成为健康自助早餐、商务套餐、亲密晚宴的理想选择。TheXiyalangwesternrestaurantgathersdelicaciesfromallaroundtheworld,soastocatertodifferenttastes.Thenaturalandelegantenvironmentfurthermakesitanidealchoiceforhealthfulbuffetbreakfast,businessdiningpackages,andintimatedinners.5.由英国名师精心设计的休闲谷桑拿，推出干、湿、冰蒸及热、温、冷大水池，设有豪华休息厅、美容美发、健身房、桌球城、沐足及中泰式按摩。TheleisurevillagesaunaisespeciallydesignedbyBritishmasters.Equippedwithdry,wetandice-steamedsauna,andhot,warmandcoldpools.Alsohasluxurylounge.Beautysaloon,gymnasium,billiardsrooms,footbath,andmassageofChineseandTaistyles.6.东帝豪夜总会拥有60多间豪华卡拉OK房，全自动电脑点歌系统，一流的灯光音响，优质的服务，附设的外籍小天地，精心调制的鸡尾酒，可为阁下领略风情万种的异国情调，体验浪漫柔情之夜。Dongdihaonightclubownsover60KaraokeroomswithautomaticcomputerVODsystem,state–of–the-artlightingandacousticsandqulityservices.Besides,thereareforeignscopeof第2页共7页activityandrefinedcocktails,whichwillbringyouwithforeigntastesandromanticnights.7.多功能会议室及多功能会议厅可为您提供各种会议服务。Themeetingroomsandmulti-functionalhallswillserveyouforallkindsofmeetingarrangements.8.我是宝利来大酒店的营销代表，首先，很感谢您对我们酒店的支持，不知您来自哪个国家？到中国多久了？主要是公干还是旅游呢？目前住本酒店有多长时间了，主要都是在哪些营业场所消费呢？I’masalesrepresentativeofBaolilaihotel,atfirst,thankyouforyoursupporttoourhotel,wouldyoumindtellingmewhereareyoufromandhowlonghaveyoubeeninChina?Youcomehereforbusinessortravelling?Howlonghaveyoustayedinourhotel?Whichbusinesslocationdoyouoftenconsume?9.请问您喜欢哪种房型呢？是否有一些特殊的要求，如：浴缸房、单人大床、无烟房或是麻将房,您平时预定客房时，重要是找前台预定多一点还是销售部多一点呢？如果在我们酒店订不到房间，一般的情况下您会选择去哪家酒店消费呢？别的地方的相同的项目和我们酒店有何差别？我们需要改善的地方有哪些？Whichkindofroomwouldyouprefer?Doyouhavesomespecialrequirements?Suchasbathtubroom,singleroom,no-smokingroomorMajiangroom.DoyouconnectmorewithFrontofficeoroursalesandmarketingdepartmentforreservation?Ifyoucan’thaveareservationinourhotel,whichhoteldoyouchoosetogo?10.您对本酒店工作人员的服务还满意吗？希望您能给我们提出宝贵的意见，以便我们能更好的为您服务。Areyousatisfiedwithourservice?Ireallyhopeyoucangiveussomevaluablesuggestion,sothatwecandobetter.11.您觉得我们酒店免费的西式自助早餐怎样？还合您的口味吗？您一般都喜欢吃哪些菜式呢？Whatdoyouthinkofourcomplementarybuffetbreakfast?Doesitcatertoyourtaste?Whichcuisinesdoyouprefer?Keywords:advancedreservation预定roomreservation客房预定部book/reserve预定(verb.)reservationclerk受理预定的职员singleroom单人间doubleroom双人间twinroom两张单人床的双床间superiorsuite高级套房第3页共7页deluxesuite豪华套房presidentialsuite总统套房tariff价目表available可用的extend延长inthenameof以…的名义holdtheline请别挂断电话initial姓名的开头字母cancellation取消（预定）baggage/luggage行李entrance/exit入/出口corridor走廊checkin登记住宿checkout结账离店airport机场claimtag行李提取票freightelevator货梯trolley行李车registrationform入住登记表Lobby大堂fillin/out填写keycard房卡notify通知advanceddeposit预付定金passport护照identificationcard(IDcard)身份证arrivallist到达者名单confirmation确认单flightnumber航班号messagebox留言箱hotelvoucher/coupon饭店收据/餐券morningcall叫早elevator/lift电梯maximumprice最高价externalcall外线电话minimumprice最低价internalcall内线电话arrivaldate抵店日期nationaldirectdialing国内直播departuredate离店日期internationaldirectdialingcalls（IDDcalls）国际直播电话VIPveryimportantpeople贵宾high/peakseason旺季DNDdonotdisturb请勿打扰lowseason淡季Fullybooked预定已满registrationdesk登记处Overbooking超额预定checkinprocedure入住登记手续FIT/freeindividualtourist散客quickstopover短暂停留Logbook工作日记本safebox保险箱Netrate净房价putthrough接通Servicecharge服务费localdialing市内电话Longdistancecall长途电话lostandfound失物招领Phonebook电话本noshow预定而未到的客人Waitlist等候名单roomchange转房Houseuse饭店自用房guesthistory客史档案Roominglist团体名单informationdesk问询处Stamp邮票businesscenter商务中心sightseeing观光exchangemoney兑换钱币第4页共7页vendingmachine自动售货机newspaperstand报刊亭mailaletter寄信overseascall越洋电话Envelop信封airmail航空邮件Overweight超重souvenir纪念品e-mail电子邮件answerthephone接线员stick贴collectcall由接电话人付费callback回电话beengaged占线operator接线员forwardingaddress下一站地址person-to-personcall叫人电话station-to-stationcall叫号电话areacode区号digit数字Keysentences:1、MayIhaveyourarrivaldateandtime?请问您到达日期和时间？2、MayIhaveyourairlineandflightNO.,please?请问您搭乘的飞机的航空公司名称和航班号？3、Whatkindofroomwouldyouprefer?请问您喜欢什么样的房间？4、I’msorrywehavenodoubleroomsavailable,butwecanofferyouatwinroom.对不起，恐怕双人床的房间已经客满了，但是还有两张单人床的双人间。5、Isitpossibleforyoutochangeyourreservationdate?您可不可以改变预定日期呢？6、Thisisthepeakseason,Iamverysorry,butcouldyoucallusagainlateronthisweek?We’llwaitlistyouandwemayhaveacancellation.现在是