导师培训课件

[e-mail]2003AgendaPurposeofTrainingQualitiesofagoodtrainerNeedsAssessmentandObjectivesDesigning&DevelopingTrainingMaterialsDeliveryWhyOfferTrainingYourtraininggoalsshouldsupportthegoalsofyourorganization–overallpurpose(s)–longrangevisions–broadPurposeofTrainingistoProduceChangeIn…Skills–howto–stepsKnowledge–criticalthinking–decisionmakingAttitudes–ethics/values–behaviorSkillsRequiredtobeaTrainerSubjectmatterexpertiseDesign–instructionaldesign–applylearningprinciplesMaterialproduction–graphics,layout,mediacreation–computerexperiencePresentation–voice,personality,technicalexpertisePersonalQualitiestoLookForinaTrainerSelf-confidenceAwarenessofenvironmentAbilitytobuildbridges—relateoldtonewOrganizationalskillsDesiretolearnAbilitytolistenSenseofhumorCommunication&theatricalskillsFlexibilityPatienceCoolhead&warmheartTrainingorTeaching?FacilitatororExpertReal-LifeorTheoreticalActiveorPassiveYoudoitorWatchMeWhatwouldorHere’showtouseit.youdo?TrainingProcess:ADDIEAnalysis–formal/informalneedsassessment–determinegoals&objectivesDesign–determinethecontent–determinedeliverymethodDevelopment–createthematerialsImplement–deliverthecontentEvaluation–resultsbasedonobjectivesWhyDoANeedsAssessment?1.FindthegapinSKA:–SKA=Skills,Knowledge&Attitude–Gap=whattheyknowminuswhattheyneedtoknow2.Determineiftrainingistheanswer3.Determineobjectivesoftraining–Whatshouldtheydobettertoimprovejobperformanceorservicetothepublic?AssessmentMethodsInformal–observation–pre-classsurveys–groupdiscussionsFormal–interviews–taskanalysis–focusgroups–surveysNeedsAssessmentTipsChooseasubgroupifunabletosurveyallContactthosemostrelevanttothetrainingfirst–becarefulnottobiasinputFocusonparticipantoutcomesaftertrainingDominineedsassessmentbeforeeachtrainingObjectives(SMART)Specific–statedesiredresultsindetailMeasurable(observable)–useverbsthatdescribewhattraineeswilllearnAction–describeanactionthatthetraineewillperformRealistic–achievableTimeframe–howlongwillittakethetraineestolearntheskill?EvaluationsEvaluatebasedonobjectivesDidtheparticipants:–learnwhatyouhadplanned?–implementwhattheylearned?–improvetheirjobperformanceorservicetothepublic?ConsiderationsforTeachingAdultsAretheyREADY–sufficientskills–seeaneedtolearnHowwilliteffecttheirdailyjoblife–personalbenefitsPracticalpractice–hands-onexercises,real-lifescenariosKnowledgesharing/Participation–askquestions–encouragediscussionRelatetrainingtosomethingtheyknowReadHearWordsWatchstillpictureWatchmovingpictureWatchdemonstrationDoasitevisitDoadramaticpresentationSimulatearealexperienceDotherealthingVisualKinesthetic(Experiential)Verbal10%ofwhattheyread20%ofwhattheyhear30%ofwhattheysee50%ofwhattheyhearandsee70%ofwhattheysayorwrite90%ofwhattheysayastheydoathing“ConeofExperience”Peoplegenerallyremember:AdaptedfromWiman&Meirhenry,.EducationalMedia,1960onEdgarDaleDesignStartsfromYourObjectivesBrainstormthetopicEliminatewhatisn’tnecessarytomatchyourneedsassessmentandobjectives–whattheyalreadyknow–morethantheyneedtoknownow;)Considerlimitationsdueto–facilities–lengthoftraining–deliverymethod–howquicklythetrainingneedstohappenOptionsforSequencingMaterialsStoryboardOutlinePowerpointIndexcardsStickynotesOrganizingthePresentationSetthestage–introductions(you&them)–agenda,breaks,bathrooms–get“buy-in”bytellingthemwhatandwhyContent–logicallyorganizethemainpoints(inchunks)–addsub-pointstoeachchunk–includeVisualAids,Exercises,HandoutsEnd–summary–questions–otherlearningopportunitiesForEveryChunkTellthemwhatyouaregoingtoteachandwhytheycare–bigpicture/overview–howitfitsintotheirworklifewithexamplesTeachthem–showthemhow–doanexercise–ask/receivequestionsGetthemtopersonalize,byhavingthem:–sayhowtheywilluseit–considerpros,consandbarriersHowMuchDetailisNeeded?Itdepends!Doestheaudienceneedto:–haveanideaofhowtodoit?–beabletodoit?–beabletothinkaboutitindependently?–comeupwithcreativesolutions?MethodsofDeliveringTrainingInstructor-led–One-on-one–Group–LectureSelf-paced–Distance-Ed–Webtutorial–CD-ROMWhentoCreateVisualAidsComplexpointtobemadeToshowprocessorstepsToshowchangeovertimeMakesomethingstandoutTypesofVisualAidsVideos/Audios/SlidesCheatsheets/HandoutsCharts,graphs,diagramsFlipchartsPosters/IllustrationsModelsDesignGuidelinesforVisualAidsEasytoseeEasytonavigateQuicktoscanAccurateRelevantClearComplete(inrelationtotask)It’sOktoHaveFun!HumorGames–trainingtoolIcebreakers–introductions–questionsMusicRehearsing&RevisingTwopurposesofrehearsing–logicalorder&transitions–timingRevise–learnfromtherehearsal–makemodificationsin:•chunks&logicalorder•transitionstatements•timing•opportunitiesforinteractionDeliveryTipsMakenoassumptions–jargon–askdon’ttellAskquestionsyoureallywantananswerto–countto7VocalvarietyNon-verbalsaffectcommunication–tone–appearanceappropriateforaudienceManagingFearBeprepared–knowyourpresentation–rehearseCalmyourself–isometrics–deepbreathingTurnyournervousnessintoene