CIO Study XXXX_能源行业 [兼容模式]

©2011IBMCorporationInsightsfromtheGlobalChiefInformationOfficerStudyEnergy&Utilities(E&U)Industry©2011IBMCorporation2The2011GlobalCIOStudyispartofourC-suitestudyseriesencompassinginterviewswithover13,000C-suiteexecutivesIBMInstituteforBusinessValue’04-’05’08-’09’06-’07’10-’11CSCOCEOCFOCHROCMOLate2011ReleaseCIO©2011IBMCorporation3OurongoingCIOresearchfocusesonactivitiesdeployedbytheCIOaspartoftheirongoingeffortstogrowauthorityandimpactWHATareCIOsdoing?2009CIOStudy:ThenewvoiceoftheCIOWHYareCIOsdoingthis?2010:ConnectingacrosstheC-suiteHOWareCIOsdoingit?2011CIOStudy:TheEssentialCIOIBMInstituteforBusinessValue©2011IBMCorporation28%33%4Morethan3,000face-to-faceCIOinterviews(over130inE&U)wereconductedandanalyzedforthefindingsofthisstudyIBMInstituteforBusinessValueNote:GrowthMarketsincludeLatinAmerica,AsiaPacific(excludingJapan),CentralandEasternEurope,MiddleEastandAfrica39%1,000to10,000employees22%FinancialServices71countries28%1,000employees33%10,000employees6%Japan16%NorthAmerica35%Europe43%Growthmarkets12%Communications15%Public25%Industrial26%Distribution18industriesAllorganizationsizes39%22%25%26%15%12%43%6%16%35%©2011IBMCorporation5Astheworldbecomesmoreinstrumented,interconnectedandintelligent,theCIOroleholdsevenmoreimportanceIBMInstituteforBusinessValue58%68%BusinessneedsandexpectationsdrivetheCIO’smandatetousetechnologySource:2011CIOStudy,QuestionsD.C:“Towhatextenthasyourorganizationintegratedbusinessandtechnologytoinnovate?”;D.E:“Whatscorewouldtheentireseniormanagementteamgivetechnologyforitscontributiontothebusiness?”(n=3,018)CIOsreporttheirorganizationshavelargelyintegratedbusinessandtechnologytoinnovateCIOshaveaseatattheexecutivetabletohelpinfusetechnologyintoproducts,servicesandprocessesSeniormanagementwouldranktechnologyastotallycriticaltothesuccessofthebusinessAclearmandateempowersCIOstohelpthebusinessgetthemostoutoftechnology“Wewillprovidetheappropriatetechnologyforthecontinuouslychangingbusinessenvironmentandmoreaccurateinformationtothebusiness.“ZsoltRasztovits,CIOMKBBankZrt.©2011IBMCorporation6AgendaCIOsalignstronglywiththeCEO–CIOprioritiesareinsyncwithCEOstrategicobjectives–CIOsuseinnovativetechnologiestosupportbusinessstrategy–Newmethodsandtoolsmakethemostof“BigData”DistinctCIOmandateshelptogrowauthorityandimpact–Leverage:streamlineoperationsandincreaseorganizationaleffectiveness–Expand:refinebusinessprocessesandenhancecollaboration–Transform:changetheindustryvaluechainthroughimprovedrelationships–Pioneer:radicallyinnovateproducts,markets,businessmodelsTheEssentialCIOIBMInstituteforBusinessValue©2011IBMCorporationE&UCEOsseetheworldinamarkedlydifferentway,withenvironmentalandregulatoryconcernsfaroutdistancingtheothersThreemostimportant‘external’forcesoverthenextthreeyearsAllParticipantsE&U56%28%39%38%38%38%37%25%35%63%23%3%21%68%19%12%9%8%IBMInstituteforBusinessValue7Source:IBMCEOStudy2010,basedonface-to-faceconversationswithover1500CEOs.©2011IBMCorporation8E&UCIOssharemanyofthesedifferencesinfocusonkeyexternalforceswhencomparedtopeerscross-industry“Newtechnologiesareabouttodisrupttheindustry.”IndustrialProductsCIO,GermanyIBMInstituteforBusinessValue*Environmentalissueswere#3inE&U(notintop6acrossallindustries)^Socio-EconomicfactorsandGeopoliticalfactorswere#7and#8;Globalizationrankedlastof9factorsMarketfactors12011CIO2010CEOTechnologicalfactors2Macroeconomicfactors3Peopleskills4Regulatoryconcerns5Globalization61234562011E&U259^614*Source:Quarter42010responsesderivedfromQuestion1wereweightedduetoarankedresponseinthe2011CIOStudyquestionnaire;Q1:“Whatarethethreemostimportantexternalforcesthatwillimpactyourorganizationoverthenext3to5years?”;Globalsample,n=3,018;E&U,n=138©2011IBMCorporation9CEOsandCIOsarealmostidenticallyalignedintheirperceptionofthechallengesaheadExpectationofcomplexityandchangeinthecoming3to5yearsSource:CEOstudy2010,basedonface-to-faceconversationswithover1500CEOs/CIOstudy2011,basedonface-to-faceconversationswithover3,000CIOs2010CEOStudy2011CIOStudyComplexityLessMoreComplexityLessMoreChangeLessMoreChangeLessMoreIBMInstituteforBusinessValue13%8%24%55%10%7%26%57%©2011IBMCorporation10CEOfocusoverthenext5yearsSource:2010CEOStudyQ13:“Whichofthefollowingdimensionswillyoufocusonmoretorealizeyourstrategyintheneweconomicenvironmentoverthenext5years?”,n=1,523;2011CIOStudy,Q13:“WherewillyoufocusITtohelpyourorganization’sstrategyoverthenext3to5years?”;Globalsample,n=3,018;E&U,n=137CIOfocusoverthenext5yearsIBMInstituteforBusinessValueCEOsandCIOsarehighlyfocusedoninsights,customers,andpeopleskillsInsightandintelligenceCustomerintimacyPeopleskillsInternalcollaboration&CommunicationsRiskmanagementEnterprisemodelchangesIndustrymodelchangesRevenuemodelchanges79%66%64%50%48%39%35%80%67%68%65%54%46%38%30%GettingclosertocustomerPeopleskillsInsightandintelligenceEnterprisemodelchangesRiskmanagementIndustrymodelchangesRevenuemodelchanges88%81%76%82%82%72%GlobalsampleE&U57%44%55%48%54%61%54%45%71%©2011IBMCorporation11MasterdatamanagementDatawarehousingVisualdashboardsLowpriorityHighprioritySomepriority