香港电子政务IT外包研究

华中科技大学硕士学位论文香港电子政务IT外包研究姓名：冯睿斌申请学位级别：硕士专业：行政管理指导教师：王冰20080522IITITITITITITITITITITITITITITIIAbstractUndertherapiddevelopmentofInformationTechnologyIT,e-governmenthasbecomeoneofthemostimportantfieldsinmodernITdevelopment.Theeffectivenessofe-governmentalsoarousesattentionfromthepublic.However,e-governmentisahugesystemproject,whichisimpracticalforagovernmenttodevelop,maintainandprovidetheservicessolelyonitsown.Hencethereisaneedforthegovernmentdepartmentstooutsourcethee-governmentITproject.E-governmentoutsourcingisanewmodeofconstructionofthee-government.Ithasmanyadvantages,suchasthereductionofthegovernmentadministrationcost,improvementsinworkingefficiency,betterserviceforthepublic,boostuptheITindustries.Inordertohaveanin-depthviewofthistopic,itisnecessarytoexploreandcarryoutresearchesone-governmentoutsourcing.Inthisthesis,theorieswhichsupportthee-governmentIToursourcingwerereviewed.Theyincludedthetransactioncosttheory,thecorecompetitivepowertheoryandagencytheory.Thecurrentstateandtheexistingproblemsofthee-governmentoutsourcingofHKSARGovernementwerealsodiscussed.Thentheneedsofinnovationonconstructionmentalityandthemovementpattern,andtheconceptofe-governmentIToutsourcngwereproposed.Thepresentsituationinthedomesticandforeigncountrieswasdiscussed.Next,thefeasiblilityofe-governmentIToursourcingwastheoreticallyelaborated,whichwasfollowedbyconcretecases.Positivesignificanceofe-governmentIToutsourcingwasthenexplained.Finally,theroleofthegovernmentintheIToutsourcingprocessandtherequirementsforagovernmenttogoIToutsourcingprocesswerediscussed.SuggestionswhichthegovernmentshouldadoptintheIToutsourcingprocesswerealsocarriedout.Keywords:E-GovernmentE-GovernmentITOutsourcingITOutsourcingHongKong声学论个导师导进尽经标内论个经发写过对贡献个标识声结担学论签学论学关学论规学权国关门论电许论阅阅权华学将学论内编关数库进检缩扫汇编学论权书请内学论签导师签论属111.11997,,,,,,,,199819981998”21”,,,,””ElectronicServiceDeliveryESD12,3,,,ITIT,,,,,2,,IT,,IT,IT,,,,1.2,,IT,,ITITITOutsourcingManagedServiceingovernment1,ITITIT,IT,,,1ITIT2IT,1,,..,E-Government2006(8)3,IT,3,,,,1.1ITDue1992,Richmondetal.1993,Alpar&Saharia1995510,Grover&Cheon&Teng1996Rarney,JayB.1999,Barthelemy,Jerome2001,.Kern,WillcocksandHeck2002,GaryHamel&Praharad19901“outsourcing”,,,IT,1Prahalad,C.K.,Hamel,G.TheCoreCompetenceoftheCorporation[J].Harvard41.11ITITIT0utsourcing2,,:IT:,,;,,,ITITITOutsourcing,,,IT,IT,;IT,IT31,,,,,2,,,,1,.[J].,ChinaMarket,2006(21):43-472,,.[J].,2003(9):7-113.[D].,2005.4:31-3953PPPPublic-Private-Partnership,,4,,,,-,Ross1JensenMeckling2--,-1.3IT,,,1,,2,,,,,IT1RossS.Theeconomictheoryofagency:theprincipal’sproblem[J].AmericanEconomicReview,1973,63(2):134-1392Meckling,WilliamH.ValuesandtheChoiceoftheModeloftheIndividualintheSocialScience.SchweizerischeZeitsriftfurVolkswritschsft,19766,3,,IT,4,,,ESDLifeWi-Fi,72IT2.1ITOutsourcing,,1IT,,IT,,IT,,,;,,,,,,ITIT,,IT,IT,2.2ITITIT,IT:1COONEYM,IsoutsourcingtoIndiagettingtooexpensive[EB/OL][2006-1-10].NetworkWorld.com81ITIT,,,,,IT2,,,,3IT,,3,5,10,,IT,4ITITITrITIT,,IT,2.3IT,ITGartner,20072010,IT,,,,ITOBPO,60%9,,,2080IT,,,,,,,,,,,,,,,,,45%,,,,20021%,19%,200450%GartnerInc,10,8.2%,,30005000,20%30%,200811.“”“”..,2006(10)103IT,,CheonGroverTeng19951MartinHancoxRayHackney1999322CheonGroverTengITMartinHancoxRayHackneyCheonGroverTeng,,CheonGroverTengITMartinHancoxRayHackney,,,,,,1CheonM.J.,GroverV.,Teng,JamesT.C..TheoreticalPerspectivesontheOutsourcingofInformationSystems.JournalofInformationTechnology,1995,10:209-2192MartinHancox,RayHackney.InformationTechnologyOutsourcing:Conceptualiz-ingPracticeinPublicandPrivateSectors.Proceedingofthe32ndHawaiiInternationalConferenceonSystemScience,1999113.13.1.1,,,,3.1.2,,,,,,,,,,,1,2,3,12,,3.1.3,,,,1,1,,,3%2,,,338%4,,,Grover2··O·1Barthelemy,Jerome.Thehiddencostofoutsourcing,SloanManagementReview,2001,42(3):60-692Grover,V.,Teng,JamesT.C..TheDecisiontoOutsourceInformationSystemsFunctions.JournalofSystemsManagement,1998:34-3813,311,,,,2,,3,,,,,23.1.4Ross3,JensenMeckling4,—JensenMeckling,,,1·,·.[M].:,20032Aubert,B.A.,Rivard,S.,&Patry,M.,Atransactioncostapproachtooutsourcingbehavior:Someempiricalevidence.Information&Management,1996,30:51-643Ross,S..Theeconomictheoryofagency:theprincipal’sproblem.AmericanEconomicReview,63,(2):134-1394Meckling,WilliamH..ValuesandtheChoiceoftheModeloftheIndividialintheSocialSciences.SchweizerischeZeitschriftfurVolkswirtchaft,December,197614,——,,,IT,IT,,,,3.1.5,,,,,,CoreCompetence,1,,,“”QuinnHilmer2,1,,,2,,3,1.:.:,20022Quinn,J.B.,HilmerF..Strategicoutsourcing.SloanManagementReview,1994:43-5515,,41,,2,3,,4,,,,,,,,,,,1,,,,,,,,,,,1.:.:,200216,,,,,,,,3.1.61,,,,,,,,,,2,3,,,,,173.1.7IT,,,——,,,,MartinHancoxRayHackneyCheonGroverTeng,,,,,IT,IT3.2ITIT,,IT1,IT,,ITIT,,,,,,68%,18,,2ITIT,,IT,,,IT,,,,IT,,,,“IT”,,ITForrest,Web,22,,4.23ITIT,,,IT,,Trust1997HP51600,HPTrustIT,——,HP,4ITIT,IT,,,,19,,IT,,,,CarerpillarCarerpillar,Carerpillar,,5ITIT,,,,6ITIT,,,,IT,,,,,,7ITITITIT,,,,IT,IT20,——,,8,IT,,,,,,,,,IT,IT9IT,,IT,,,IT,,,,,IT3.3ITIT213.3.1BOTBOTBuild-Operate-Transfer,——IT,IT,IT,,BOT,,,;,,3.3.2BOT-BOOBOOTBOOBuild-Own-Operate,——IT,IT,ITBOOTBuild-Own-Op-erate-Transf