Staff Education, Motivation & Retention

BuildingCapacityBuildingBuildingCapacityBuilding…………inAfricaDirkElzingaICCAShanghai2013Arewefitforthefuture?Theagenda:AfricainperspectiveStaffMotivationandRetentionGenerationalDifferencesExponentialGrowingDemandforSkilledMeetingIndustryStaffWhatourcolleaguesinAfricahadtosayArewefitforthefuture?Presentationbasedonaninteractivesessionaboutthissubjectduringthe2013annualconferenceofSAACI,theSouthernAfricanAssociationfortheCongressIndustryArewefitforthefuture?AfricainperspectiveFastgrowingpopulation,blessingandcurse?Inlast50yearsfrom230millionto1.1billion2025:1.4billion;2050:1.9billion(UN)Africaonlyregionwithgrowthafter2100Averagelifeexpectancy57now-67in2050‘Median’age19;restoftheworld37Workingpopulation(25-59)2010:353million,in2050increasedto892millionShiftinglobalworkforce;AfricareplacesChina1ofevery4workersin2050isAfricanBut….willtheyactuallybeemployed?(Business)tourismopportunitiesTourismnowalreadylargestcontributortoeconomyinSouthAfricaandotherAfricancountriesBusinesseventsstillveryyoungindustryICCAStatistics:Africa(15%globalpopulation)hostsonly3%ofinternationalmeetingsManyAfricancountriesare‘wakingup’andsee-more-opportunities(Zimbabwe,Kenya,Nigeria,Ethiopia,Namibia,Rwanda,SouthAfrica)Arewereadyforthatfuture?Arewefitforthefuture?IndustrymanagersparticipatinginSAACImembershipsurveyat2013annualconference:DoHRissuessometimesgiveyousleeplessnights?VoteTrigger1.Never12%2.Onlynowandthen65%3.Frequently23%HowmuchofyoureffectiveworktimedoyouspendonHRissues(hiring,firing,training,problemsolvingetc.)?VoteTrigger1.5%27%2.5-10%34%3.10-20%25%4.20%14%WhatHRissuesareyourbiggestconcerns?VoteTrigger1.HRadministrativematters11.7%2.Staffrecruitment21.5%3.Trainingandskillstransfer27.8%4.Staffretention9.9%5.Staffproblems;conflictmanagement20.7%6.Staffretrenchment8.4%Isfindingnew,reasonablyqualifiedstaffforyourcompany:VoteTrigger1.Relativelyeasy8%2.Notsoeasyatallbutwemanage35%3.Moreandmoredifficult41%4.Almostimpossible,sowesometimeshavetoacceptlowerstandards16%Doyouthinkthatunavailabilityofqualifiedstaffslowsdownthegrowthofourindustry?VoteTrigger1.Yes87%2.No13%Arewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?(1946-1964;the50+generation)?OptimisticTeamorientated;we,notIUncomfortablewithconflictsituationsSensitivetofeedbackLookingatthebiggerpictureNotsorespectfuloftitlesArewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Arewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Arewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Howdowekeepthem;motivatethem?Howdowekeepthem;motivatethem?Staffretention:differentviewsStaffmotivationStartwithhonestassessmentofthesituationAllaboutcommunication,recognitionInvolveeverybodyTrytounderstandtheneedsSignificantdifferencesbetweengenerationsCasestudies:CTICC’sPostGraduateManagementPracticeandPassporttoSuccessCTICC’strainingandskillstransferArewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Howdowekeepthem;motivatethem?DothecharacteristicsofgenerationsYandZactuallyfitinourindustry?CharacteristicsofgenerationsX,Y&ZX(1965-1978,35-49):Positive;impatient;goalorientated;multitasking;globalthinkers;likeflexhours;balanceinlife;technologysavvyY(1979-1994,19-34):Moreconfident;moresocial;streetwise;noskillstodealwithdifficultpeople;beliefincollectiveaction;multitasking;needflexhours;technologysavvyZ(1995-present,upto19)Highlyconnected;lifelongusersoftheweb,mobilephones,instantmessaging;‘digitalnatives’;sharingeverythingon-line;lackofinterpersonalskills*AbbyWright-ParkesMarketing,UKArewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Howdowekeepthem;motivatethem?DothecharacteristicsofgenerationsYandZfitinourindustry?Wheredotheyacquiretheirskillsandbuildtheirexperience?Arewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Howdowekeepthem;motivatethem?DothecharacteristicsofgenerationsYandZfitinourindustry?Wheredotheyacquiretheirskillsandbuildtheirexperience?IsAfricareadytocopewithexponentialgrowth?Arewefitforthefuture?Arewereadytosaygoodbyetothebabyboomers?Whatdoweexpectfromourfuturestaffandmanagers?Wheredowefindthem?Howdowekeepthem;motivatethem?DothecharacteristicsofgenerationsYandZfitinourindustry?Wheredotheyacquiretheirskillsandbuildtheirexperience?Arewereadytocopewithexponentialgrowth?AfricaOpportunitiesandObligationsGlobaleconomiccrisisisfadingAfricaperformswaybelowpotentialAfricabuiltagoodtrackrecordAfrica’spromotionandclientsupportbecamemoreprofessionalInternationalAssociationsincludeAfricainrotationInternationaltradefairorganisersexpecttheirfuturesuccesstocomefromdevelopingeconomies,includingAfricaIncentivesarecomingback