外贸英语函电-投诉和索赔

Module4ConsequentAffairs模块4业务善后Situation16ComplaintsandClaims情景16投诉和索赔Situation16ComplaintsandClaims•Befamiliarwiththewordsandexpressionsusedincomplaintsandclaims•Beabletowritelettersofmakingcomplaintsandclaimsforallkindsofreasons•BackgroundInformation•SpecimenLetters•WritingTutorial•VocabularyBuilder•SentenceMenu•TryYourHand•TestYourself•TipsSituation16ComplaintsandClaimsContentsIninternationaltrade,ifonepartybreachesthecontract,theotherpartyhastherighttomakecomplaintsorclaimsinordertogetcompensation.Situation16ComplaintsandClaims当合同一方当事人因另一方当事人违约而遭受损失时，受损的一方就会向违约的一方进行投诉或索赔，要求对方补偿自己受到的损害。BackgroundInformation背景介绍样信欣赏写作指南词汇拓展句型归纳大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaims样信欣赏写作指南词汇拓展句型归纳大胆尝试挑战自我外贸小贴士Complaintsandclaimsinimportandexportbusinessareusuallymadebythebuyeragainsttheseller,forproblemsofquality,quantity,packingordelivery.ButthesellerwillalsomakecomplaintsorclaimsifthereisdelayinopeninganL/Cordelayinpayment,etc.bythebuyer.Thisisthetypeoftradeclaim.在进出口业务中，较多的是买方就质量、数量、包装或交货问题向卖方投诉或索赔。但如果买方出现迟开信用证或延迟付款等问题，卖方也会做出投诉或索赔。这称为贸易索赔。背景介绍Situation16ComplaintsandClaims样信欣赏写作指南词汇拓展句型归纳大胆尝试挑战自我外贸小贴士背景介绍Theothertwotypesofclaimareinsuranceclaimandtransportationclaim.Theformerreferstoclaimslodgedagainsttheinsurancecompanywhenriskscoveredintheinsurancepolicyoccurandcausedamagetothegoods.Thelatterreferstoclaimsagainstthecarrierwhengoodsaredamagedduetothecarrier’sfault.另外两种类型的索赔是保险索赔和运输索赔。前者是当保险合同承保范围内的风险发生并造成货物损失时，向保险公司提出索赔；后者是由于船公司的过错而引起货物受损时，向船公司提出索赔。Situation16ComplaintsandClaims背景介绍样信欣赏写作指南词汇拓展句型归纳大胆尝试挑战自我外贸小贴士SpecimenLetter1：ComplainingaboutOrderCancellationTask:AnorderfromAspireGarmentCo.,Ltdhasbeencancelledoutofasudden.LinNa,theExportManagerAssistantofGraceImportandExportCompany,isnowcomplainingtoAspireCompany.Aspire服装有限公司突然取消了向浙江格雷斯进出口有限公司下的订单。林娜是格雷斯进出口公司出口部的经理助理，她正在写信向Aspire公司投诉。Situation16ComplaintsandClaims背景介绍样信欣赏写作指南词汇拓展句型归纳大胆尝试挑战自我外贸小贴士ZhejiangGraceImportandExportCompany516HeshanRoad,Hangzhou,ChinaSeptember24,2013DavidSmithAspireGarmentCo.,LtdYorkHouse,LawtonStreetLiverpool,ML32LL,EnglandSituation16ComplaintsandClaims背景介绍样信欣赏写作指南词汇拓展DearMr.Smith,Re:OrderNo.123YourletterofSep.23hasreceivedourattention.Wearesurprisedatyoursuddencancellation①ofyourOrderNo.123.Asyouknow,westartedtomanufacturethegoodsassoonaswereceivedyourorder.Weevendeclinedseveralorders②fromotherclientstomeetyourdemand③.Nowwehavealreadybookedtheshippingspaceandallthegoodsarereadyfordelivery.Ifyoucanceltheorder,wewillsufferagreatloss④.句型归纳大胆尝试挑战自我外贸小贴士背景介绍样信欣赏写作指南词汇拓展Inviewofourfriendlybusinessrelationsinthepastandlong-termcooperationinfuture,westronglyinsistthatyouwithdrawyourcancellationofOrderNo.123atoncesothatourcontractwon’tbebreached⑤.Wehopewecansettlethismatterinanamicable⑥way.Yourearlyreplywillbemuchappreciated.Yoursfaithfully,LinNaExportManagerAssistant句型归纳大胆尝试挑战自我外贸小贴士translationSituation16ComplaintsandClaimsSituation16ComplaintsandClaimsLanguagePointsofLetter1Note1背景介绍•yoursuddencancellationofyourOrderNo.123你们突然取消123号订单“cancellationofyourorder”是“cancelyourorder”的名词形式。取消∕撤销订单还可以这样表示：withdrawanorder,revokeanorder句型归纳样信欣赏写作指南大胆尝试词汇拓展挑战自我Situation16ComplaintsandClaimsLanguagePointsofLetter1Note2词汇拓展背景介绍•declinedseveralorders拒绝订单decline有婉拒的意思，和refuse比较，语气比较委婉。句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaimsLanguagePointsofLetter1Note3词汇拓展背景介绍•…yourdemandcanbemet满足你方的需求，此处是被动的用法。meet和demand,request,requirement搭配使用表示“满足需求”的含义；meet和satisfaction搭配表示“令人满意”的含义。e.g.Ifyouareinapositiontomeetourrequirement,wewillplacealargeorderwithyou.如果你们能满足我们的需求，我们将向你们下大宗订单。Weregrettoinformyouthatwearenotinapositiontomeetyourrequestatthismoment.很抱歉目前我们无法满足你们的需求。Wehopetheywillarriveintimeandmeetyoursatisfaction.希望它们能及时到达并使你们满意。句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaimsLanguagePointsofLetter1Note4词汇拓展背景介绍•sufferagreatloss蒙受巨大的损失句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaimsLanguagePointsofLetter1Note5词汇拓展背景介绍•withdrawyourcancellationofOrderNo.123撤回对123号订单的取消•breachthecontract违反合同句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaimsLanguagePointsofLetter1Note6词汇拓展背景介绍•amicableadj.原指“友好的，友善的，和睦的”，这里可以理解为“令人满意的”。句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaims词汇拓展背景介绍SpecimenLetter2：ClaimingforInferiorQualityTask:Itisfoundthatthereisconsiderablecolordifferencebetweenthehandbagsreceivedandthesamples.Therefore,NancyBrown,theImportDirectorofRamadaLeatherCo.,Ltd.,iswritingtoGraceImportandExportCompanytocomplainaboutit.Ramada皮具有限公司发现收到的手提包与样品有较大的色差。进口部经理NancyBrown正在写信向格雷斯进出口有限公司投诉此事。句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaims词汇拓展背景介绍RamadaLeatherCo.,Ltd.230West600SouthSaltLakeCity,Utah84101,U.S.A.September25,2013WangYupengImportDepartmentZhejiangGraceImportandExportCompany516HeshanRoad,Hangzhou,China句型归纳样信欣赏写作指南大胆尝试挑战自我外贸小贴士Situation16ComplaintsandClaims词汇拓展背景介绍DearMr.Wang,Re:HandbagsArt.No.H-106underOrderNo.123Wehavetakendeliveryoftheshipmentof2000piecesofHandbagsNo.H-106underourOrderNo.123.Thankyouforyourpunctualexecutionofthisorder.Afterunpackingthegoods,wearesurprisedanddisappointedtofindthat20%ofthehandbagsdonotm