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STANDARDOPERATIONPROCEDURE商贸饭店标准工作程序1STANDARDOPERATIONPROCEDURES标准工作程序FRONTDESKCASHIER前台收银STANDARDOPERATIONPROCEDURE商贸饭店标准工作程序2FRONTDESKSTANDARDOPERATINGPROCEDURESTaskNo.DescriptionCA01Cashpay-outprocedure现金付出程序CA02CheckoutGoldenCircleLSGFolio’s贵宾金环会长住客人结算CA03Checkoutguestwithbankcheque使用银行支票结账CA04Checkoutguestwithcash结账时使用现金CA05Checkoutguestwithcityledger结账时挂账CA06Checkoutguestwithcreditcard结账时使用信用卡CA07Checkoutguestwithdepositrefund结账时退还现金CA08Checkoutguestwithtransferring结账时转账CA09Checkoutguestwithtravelercheque结账时使用旅行支票CA10Computerdown-timeprocedure电脑系统无法使用时结账程序CA11Correctionprocedure修改帐项程序CA12Creditcardacceptanceprocedure信用卡收取程序CA13CreditCardlatecharge信用卡追帐CA14Groupcheckoutprocedure团队结账程序CA15GuaranteeNoShowBillingProcedure担保预定未到的账务处理CA16Prepareforgroupcheckout为团队结账做准备CA17Prepareforlongstayingguestcheckout为常住客准备结账CA18Rebateprocedure费用扣减程序CA19Shiftendprocedure收银员关帐程序JOBTITLE:GuestServiceAssociateSTANDARDOPERATIONPROCEDURE商贸饭店标准工作程序3DEPARTMENT:FrontOfficeTASKNO:FD-CA01TASK:Cashpaid-out现金付出程序(Page1of2)EQUIPMENTREQUIRED:OperaworkstationWHATTODOHOWTODOWHY1.AskguestorGSAtoconfirmthepaid-outitem..现金付出原因2.InquireguestroomNoornameforconfirmtheguestisourin-houseguestorregisteredguest.询问房号3.Getapproval.取得批准4.RequesttheguesttopresentthecreditardorthecardnumberwhichreceivedbyGSA.出示信用卡AskguestorGSAtoconfirmwhichpaid-outitemtheyneed.a.Refundofdeposit.b.Disbursement:Includemainlyconciergerelateditemssuchaspostage,courierandtransportationchargesaswellascashadvancebackedupbycredit-cards.c.PurchasesofAir-ticketsforHotelRegisteredGuest.询问客人或员工现金付出的原因a.押金退款b.支付款项包括礼宾部有关的项目,如邮寄费,特快专递费,租车费等Iftheguestaskforcashadvancefromcreditcardorforpostageandpurchasesairticket.Shouldverifyiftheguestisourin-houseguestorregisteredguest.询问房号,确认是否为登记的住店客人Allpaid-outvouchersmustbeapprovedbySM,FOMandsignedbyguest.LimitedtoRMB2000perindividualguest.AboveRMB2000,mustgetapprovefromFC.所有现金付出必须得到前厅部经理(人民币2000内),人民币2000以上必须得到财务总监或总经理同意。并且客人必须在现金付出单上签字ComparethespecimensignatureonthecardwiththesignatureontheRegistrationcard.对比信用卡背面的签名样式是否和登记卡上的签名一致Followthehotel‘spolicy.遵循酒店财务政策Followthehotel‘spolicy.遵循酒店财务政策Followtheaccountingpolicy遵循酒店财务政策Ensuretheguestisthecardholder.确保客人为持卡人PREPAREDBY:JOANYANGAPPROVEDBY:MRJAMESXIDESIGNATION:FOMSIGNATURE/DATEDESIGNATION:GMSIGNATURE/DATEDEPARTMENT:FrontOfficeJOBTITLE:GuestServiceAssociateTASKNO:FD-CA01TASK:Cashpaid-out现金付出程序(Page2of2)STANDARDOPERATIONPROCEDURE商贸饭店标准工作程序4EQUIPMENTREQUIRED:FiddleworkstationWHATTODOHOWTODOWHY5.Preparepaid–outvoucherandMisc.quickform..现金付出单和杂项单6.GetcreditcardapprovalcodefromEDCmachine信用卡授权7.Postingthechargesandpaymenttoguestfoliooronepermanentfolio.入账8.CountthemoneytotheguestandbidfarewellwiththeguestorgivethecashtoGSAwhohandlethepaidout清点现金给客人或相关员工9.Printoutbillfolio.打印帐单10.Filematerials整理资料Fillinthepaid-outvoucherandasktheguesttosignonit.Thenusepaidoutformquickformtoadd2.75%commissionforcashadvanceandpurchaseofair-ticket.准备现金付出单和填写杂项单以收取3%的手续费。UseEDCmachinetogettheapprovalcode.Thetotalamountshouldbecashadvanceadd3%servicecharge.ExpectGoldenCirclemembercanbewaived3%commissionwithinRmb2000.00perstay.使用EDC系统或的信用卡授权,总额为现金付出额加3%手续费。UsePaid-OutcodetopostingtheamountofcashadvanceandMisc.codefor4%commissionthensettleit.Thebalancemustbezero.在系统中入账,现金付出额账目,手续费账目和信用卡帐目,最后余额必须为零。Carefullybutefficiencycountmoneyandgiveittotheguestonebyonefordoublecheck.Thenbidfarewellguest.清点现金给客人或相关员工,与客人道别。Printoutbillfoliosattachwithcredit-cardslipsubmittoaccounting打印帐单并随付信用卡单送交财务部。Filingallbillfolio.整理所有相关账单资料Followtheaccountingpolicy遵循酒店财务政策Followtheaccountingpolicy遵循酒店财务政策Followthehotel‘spolicy遵循酒店财务政策Followthehotel‘spolicy.遵循酒店财务政策Followtheaccountingpolicy遵循酒店财务政策Foraccountingchecking.备财务部检查PREPAREDBY:JOANYANGAPPROVEDBY:MRJAMESXIDESIGNATION:FOMSIGNATURE/DATEDESIGNATION:GMSIGNATURE/DATEDEPARTMENT:FrontOfficeJOBTITLE:GuestServiceAssociateTASKNO:FD-CA02TASK:CheckingOutGCLSGFolio’s贵宾金环长住客人结算(Page1of1)EQUIPMENTREQUIRED:FiddleworkstationWHATTODOHOWTODOWHYSTANDARDOPERATIONPROCEDURE商贸饭店标准工作程序51.Creatingasharerordummyfolio.建立分享或假房账单2.AdjustmentsonGuestFolio.调整账单3.Settlementandtransferoffolios.结算转帐4.Checkoutofsharefolio.将分享帐退房。Creatingasharerdummyfolio.EnsurethattheRateCodeisNoRate.Checkinthereservation.建立分享或假房账单。确保没有价格,再将其办理入住。Theaccordeddiscount/rebatemustbegivenonguestfoliodependingoncontractsignedbetweenhotelandguest.Itisrecommendedthattransactionsshouldbemarkedaccordingtodepartmentcodeandtransferredtoseparatewindowinthesharer(Usewindow1,2,3and4).根据酒店和客人之间的合同,给客人打折或冲减。按照不同消费项目,分别放在1,2,3,4窗口中。TransferallsettleditemtoSharefolio.Thefoliocanbecityledgeroffdirectlyattheendofeachmonthorinaccordancetocontractsigned.将调整好的帐目转入分享帐单。当每月的月底运用城市挂账将帐目转入财务部或按照所签合同的要求处理。Uponmakingsettlement,thesharerfolioistobecheckedoutofthesysteminordertocleanoffpaymentswhichhavebeenmade.在电脑中将调整好的帐目,办理退房。Prepareforadjustguestfolio.为调整客人账务做准备。Deliverbenefitforguestaccordingtocontract.Separatewindowallowsforclearerdata.按照合同,给客人提供优惠。将账目分别放在不同窗口,确保账目清晰。FollowtheContractbenefitpolicy遵循合同优惠Followthehotel’spolicy.遵循酒店财务政策Followthehotel‘spolicy.遵循酒店财务政策PRE
本文标题:商贸饭店-前台收银标准操作程序cashiersop
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