餐桌礼仪Western Dining Etiquette

November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage1of27WESTERNDININGETIQUETTE西餐用餐礼仪November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage2of27Scope目录•BusinessEtiquette&Protocol商务礼节和礼仪•SmallTalk闲聊•Arrival&Seating到达和就坐•BasicTableManners基本餐桌礼仪•Thetengoldenrules十条黄金法则•Menucomposition菜单构成•Food&WineHarmony食物与葡萄酒的协调•Howtohandletrickyfoods怎样掌握棘手食物November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage3of27November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage4of27BusinessEtiquette&Protocol商务礼节和礼仪•Understandingthehandshake了解握手•Usingtitlesandcorrectformsofaddress使用头衔和正确的称呼语•Exchangingbusinesscards交换名片•Valuingtime珍惜时间•Honoringspaceissues尊重私人空间November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage5of27SmallTalk聊天•BalanceofQsandAs问题与回答的平衡•Acknowledgementresponses确认响应回应•Show显示-Genuineinterest真的感兴趣-Give-and-takeoninformation交换信息-Basiccourtesyandmanners基本的礼貌和礼仪November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage6of27DiningProtocol–Arrival用餐礼仪-到达◦10minutesbefore10分钟以前◦Checkeverythingisinorder核对每一件事都恰当◦Findoutwaitersname找出服务员的名字November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage7of27DiningProtocol进餐礼仪Reservationchecklist预定单◦Numberofpax人数◦Time,day&date时间和日期◦Smokingornon-smoking吸烟与非吸烟◦Contactnumber联系电话◦Exactlocation准确位置◦Parking停车◦Confirmdaybefore一天前再次确认November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage8of27Aperetif开胃酒BEST最好的•Whitewine白葡萄酒•Mineralwater矿泉水•Spritzer汽水•Champagne香槟•Gintonic金汤力•Whiskywater/soda威士忌水/苏打水November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage9of27Aperitif开胃酒QUESTIONABLE有问题的•Drysherry干雪利酒•Beer啤酒•Redwine红酒AVOID避免•Cocktails鸡尾酒•Othermixeddrinks其他混合酒•Fruitjuices鲜果汁•Softdrinks软饮料•Coffee/Tea咖啡/茶•Hardliquor烈酒November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage10of27Seating就坐•Themaleguestofhonorsitsonthehostess‘right.男主宾坐在女主人的右侧•Thenextmostimportantmansitsonherleft.第二男主宾坐在女主人的左侧•Thefemaleguestofhonorsitsonthehost‘sright.女主宾坐在男主人的右侧•Thesecondmostimportantwomansitsonthehost‘sleft.第二女主宾坐在男主人的左侧•Menandwomenshouldbealternatelyseated.男女应该交替就坐November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage11of27Seating就坐•Couplesshouldbeseparated.夫妻（情侣）应该分开就坐•Useofroundtablesputseveryoneonanequalbasis.使用圆桌让每个人保持平等•Theremaybeplacecardsataformaldinneroryourhost/hostessmayindicatewhereyoushouldbeseated.正式晚宴可能会有座位卡，或者主人/女主人会表明你应该坐哪•Socialmannersareexpected:malesshouldseatfemalesandrisewhentheyleaveandreturntothetable.社交礼仪期望：男士应为女士拉椅让座，当女士离开或回到座位时，男士应该起立November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage12of27November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage13of27Basictablemanners基本餐桌礼仪◦Eating吃饭方式◦Serviettes,crockery,andcutlery餐巾，陶器和餐具◦Passingdishesandfood传递菜肴及食物◦Postureandbehavior姿势及行为举止◦Placementandprocedure位置及程序◦Accidents意外事件November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage14of27Tengoldenrules十条黄金准则•Situpstraight坐直•Don’tspeakwithmouthfull不在嘴里有食物时说话•Chewquietly,don’tslurp安静的咀嚼，不发出声音•Keepbitessmall小口进餐•Keepyourelbowsoffthetable不要将手肘放在桌上•Don’treach不要够物品•Don’tforgetpleaseandthankyou•不要忘记说请和谢谢•Excuseyourselfwhenleavingthetable离开座位时要致歉•Complimentthecook称赞厨师•Wipeyourmouthbeforedrinking喝东西前要擦嘴November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage15of27MenuComposition菜单组成Host主人°Guestfirst客人优先°Sequenceofdishes菜肴顺序Avoid避免-Quantity过多-Difficulttoeat吃起来困难-Mostorleastexpensive最贵或最便宜的Askaboutwine询问葡萄酒November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage16of27Food&WineinHarmony食物与酒的搭配WineTypeServewithRedWinesCabernetsandRedBordeaux卡本内和波尔多Lamb,roastsandlambchops,allcutsofbeefsteak,roastduck,goose羔羊肉,烤肉和羊肉,所有的美式煎牛扒,煎烤鸭、鹅Merlot美乐Beefandlambroasts,venison,sirloinSteak,grilledorroastchicken烤牛肉、羊肉、鹿肉、沙朗牛排、烧烤或烤鸡PinotNoir黑比诺RoastChicken,rabbit,duck,grilledsalmon,grilledtuna烤鸡,兔子、鸭、烤三文鱼、烤金枪鱼Shiraz西拉Grilledorroastbeef,gamemeats,BBQ,Pizza烤或者烤牛肉、游戏肉、烧烤,披萨Sangiovese桑吉奥维斯Roastpork,roastchicken,pasta,grilledvegetables,Italiansausages,pizza烤猪肉,烤鸡,意大利面,烤蔬菜,意大利香肠,披萨WhiteZinfandel/WhiteMerlot白津芳黛儿/白美乐SeafoodSalads,pastas,grilledchicken,grilledporkloin,Mexicanfood海鲜沙拉、面食、鸡扒肉、墨西哥食物November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage17of27Food&WineinHarmony食物与酒的搭配WineTypeServewithWhitewinesChardonnay霞多丽Sole,halibut,cod,scallops,lobster,roastchicken,pastawithseafoodorchicken舌鳎、大比目鱼、鳕鱼、扇贝、龙虾、烤鸡、意大利面食搭配海鲜或鸡肉WhiteRiesling白雷司令Roastedpork,chicken,veal,smokedsalmon,pateofalltypes,sushi烤猪肉、鸡肉、牛肉熏三文鱼,寿司Sauvignonblanc长相思Fish,shrimp,calamari,freshoysters,sashimi鱼、虾、乌贼,新鲜的牡蛎,生鱼片PinotGrigio灰比诺Pastas,grilledchickenandshrimp,veal意大利面食、鸡扒、虾、小牛肉SparklingWines(Champagne)起泡酒（香槟Caviar,freshoysters,sushi,sashimi,lobster鱼子酱,新鲜的牡蛎、寿司、生鱼片、龙虾November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage18of27Howtohandletrickyfood怎么处理棘手的食物•Vegetables蔬菜•Meats肉类•Seafood海鲜类•Miscellany混合类November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage19of27Placementofflatware扁平餐具的摆放November2012餐饮服务应用（一）：基础FoodandBeverageApplicationI-BasicPage20of27