饭店英语1-6参考答案

《饭店服务英语》（第二版）参考答案unit1ClassroomActivityI---I’dliketoreserveseveralroomsatyourhotel.---Iwanttoreservethreetwinroomsandonefamilysuite.---CanIhaveyourname,please?---MaryBrown---Canyougivemeyourtelephonenumber?---No.1125CollegeRoad,HaidianDistrict,Beijing.---Whenwillyoubearriving,please?---threetwinroomsandonefamilysuiteforthreenightfromOct.10thtoOct.12th.Isthatright?---Wearelookingforwardtoseeingyou.ClassroomActivityII---Goodmorning.ThisisHiltonHotel.CanIhelpyou?---Iwouldliketoreserveroomsatyourhotel.---Waitamoment,please.I’llputyouthrough.---RoomReservation.CanIhelpyou?---ThisisInternationalTravelAgencyinChina.We’dliketoreserveeightsingleroomsandfivedoubleroomsfromSep.15thtoSep.20thforanAmericantravelgroup.---Waitamoment,please.Letmecheck..Yes,wehave.---Howmuchwillbespentforaroom?---130dollarsforasingleroomand150dollarsforadouble.---Doesthisincludefoodbills?---No.Sorry.Itdoesn’t.---Dochildrengetdiscount?---Yes.Childrenunder12yearsoldarechargedhalf.---Bytheway,doweneedtopaymoneyforanextrabed?---I’msorry,sir.Wedon’tprovideextrabedserviceatpresent.Isthereanythingelse?---No,thankyou.---MayIknowyourname,sir?---Wangping.---It’sallright.Thankyou.PartFourII.vacancy,guest,reservation,address,Fax,suite,doubleroom,arrival,waitinglist,confirm;III.1.（F)2.(T)3.(T)4.(F)5.(T)IV.1.Whatkindofroomwouldyoulike?2.I’dliketoreserveapresidentialsuite.3.Wehaveahighoccupancyinpeakseasons.4.Youcanreserveroomsbyletters,bytelephone,byFax.orbye-mail,wewillgiveyouareplyaccordingtothesituation.5.Frontofficeisoneofthemostimportantdepartmentsinahotel.6.Wouldyoulikeustoputyouonourwaitinglistandcallyouincasewehaveacancellation?7.I’msorryoursingleroomsareoccupied,butIcanreserveyouadoubleroom.8.Bytheway,MayIhaveamorespaciousroom?9.Wearegladtoacceptyourreservation.10.Good-bye.Wearelookingforwardtoyourcoming.V.当你在饭店注册登记时，饭店会要求你预付定金。定金额是房价的两倍。许多外国客人不喜欢这个要求，但是请别担心，当你结账离店时，饭店将只收取原来商定的数额。通常取消预定是免收费用的。但在饭店经营旺季时如果客人取消预定太迟，就得被收取罚金。预定后，请仔细阅读确认单中的详细事项。在淡季应到达日期的前七天，旺季应到达日期的前三十天，如果客人取消预定，饭店将收取相当于一个晚上的住宿费用。假如在声明的限期内没有收到书面通知或者客人不来，将自动收取一天的费用。Unit2ClassroomActivityI---Ireservedasingleroomatyourhotel.---MaryBrown.---Whereareyoufrom?---Whatkindofroomdidyoureserve?---Oh,yes.Yourroomnumberis321,thisisyourroomcardandkey.---Yes,ofcourse.---Couldyougivemeyourpassportandfillinthisregistrationform,please?---Letmehavealookatit.Couldyoufillinyourpassportnumberandyoursignature?ClassroomActivityII----Goodmorning.Areyoucheckingin?---Yes.---Doyouhaveareservation?---Yes.It’sRoman,Kate.---Waitamoment,please.Yes,wedohaveyourreservation.Youreservedacommercialsingleroom,isthatright?---That’sright.---Wouldyoupleasefillinthisregistrationform?---It’sOK.Wouldyouliketocheckit?---Letmesee.Oh,name,address,nationality,passportnumber,visanumber,signature.Verygood,thisisyourroomcard.Yourroomnumberis1516.Mindyoursteps,Ihopeyouwillenjoyyourstayinourhotel.---Thankyou.Good-bye.PartFourII.passport,deposit,receptionist,checkout,visa,register,nationality,roomcard,departuredate,destinationIII.1.(F)2.(F)3.(F)4.(T)5.(T)IV.1.WelcometoGoldenAutumnHotel.WhatcanIdoforyou?2.Doyouhaveareservationwithus?3.Wouldyoupleasefillintheregistrationform?4.Areceptionist’sjobistowelcomeandregistertheguest.5.Waitamoment,please.I’lllookthroughourarrivallist.6.Thebellmanwilltakeyourluggageandshowyoutheway.7.Wouldyoupleaseshowmeyourpassportandvisa?8.I’msorrywecan’tfindyournameinourreservationlist.9.Thisisyourroomcard,madam.Yourroomnumberis2020.10.Mindyoursteps.Wehopeyouwillenjoyyourstayinourhotel.V.部分海景房：你为夏威夷之旅节衣缩食，最后终于可以在一家体面的饭店预订一个部分海景房。这是否意味着树木会挡住你房间的视线？通常不是：用最挖苦人的方法表述那就是：如果你走上阳台，把身体弯成四十五度角，伸长脖子直到骨头快要断了，你才能在两栋建筑物之间看到一瞥海景。或者也可能指你的房间在建筑物的一侧，并且你在房间里就可以看到一点海景，但是你的房间窗户不是面海的因此你不会看到大片的海景。海景房：这可以是两种情况：你的房间在建筑物的一端，你可以看到沙滩甚至可以看到海景，但是你的房间不面海。或者你所在的饭店离海滨有几个路口的距离，你房间的楼层足够高的话你可以在房间里看到海景。第二种情况就是你的房间确实面海，但离海有一定的距离。在面对沙滩的饭店，或者离海滩隔一条街区的饭店，这种情况都不算面海。面海房:这才是真正让你完全看到海景的房间。它意味着你房间的窗户面对着大海。根据你所住的饭店类型的不同，也可以指你的房间在高处，你可以在房间里俯视大海。Unit3ClassroomActivityI---Hereisyoursuitcase.MissBrown.---Ifyouwantmoreclotheshangers,pleaseletmeknow.---Thisisyourbathroom.Towelsareontherackoverthere.---Whereisthebell?---Youcanpushitifyouwantanything.---Youcanputthemoutsideyourdoorbeforegoingtobed.---Theywillbereadythenextmorning.---Couldyoutellmesomethingaboutyourhotel?---Certainly.Restaurantsareonthe11thfloor.Thecoffeeshop,thehair-dresser’s,moneyexchangeandshoppingcentreareonthefirstfloor.---Isthereabar?---Thankyou.Bytheway,mustIleavethekeytothefloorattendantwhenIgoout?---Oh,no.It’smypleasuretoserveyou,miss.Butwedon’taccepttips.Thankyouforyourkindness.ClassroomActivityII---Goodafternoon.WelcometoSpringHotel.---Goodafternoon.---Letmehelpyouwiththeluggage.---OK.Thankyou.---Thisway,please.Wouldyouregisteryourselfinthereceptiondesk?---Followme,please.Takethelift,please.MayIopenthedoorforyou?Afteryou.Areyousatisfiedwiththeroom?---Oh,it’snice.---Thisisservicedirectory.Ifyouneedanythingelse,pleaseletusknow.Theextensionforfrontdeskis8.---Allright.Wherearerestaurants?---Westernrestaurantisonthegroundfloor.Chineserestaurantisonthetopfloor.Coffeeshopandbuffetareonthesecondfl