sy4-顺丰快递的发展与启示

温州大学瓯江学院本科毕业论文温州大学瓯江学院WENZHOUUNIVERSITYOUJIANGCOLLEGE本科毕业设计（论文）(2012届)题目：顺丰快递的发展与启示专业：信息管理与信息系统班级：08信管本一姓名：学号：指导教师：职称：完成日期：2012年3月15日温州大学瓯江学院本科毕业论文温州大学瓯江学院本科毕业论文I摘要快递行业是一种高附加值的物流产业，与经济发展状况休戚相关。当代物流业已经成为我国经济中的重要产业和经济发展的新的增长点。当前，我国快递行业出现了国营、民营以及外资三种资本模式。随着我国国民经济的持续发展和新《邮政法》的实施，我国民营快递企业进入全新的发展时期。本文从战略角度出发，结合理论和实际，分析了目前经营最为成功的民营快递企业顺丰快递有限公司的发展道路。本文的研究意义在于，为顺丰快递公司的未来发展提出的建议,同时为我国民营快递企业获得成功提供经验与启示。关键字：民营快递；顺丰快递；发展；策略；启示温州大学瓯江学院本科毕业论文IIAbstractExpressindustryisahighvalue-addedlogisticsindustry,andeconomicdevelopmentarecloselyrelated.Modernlogisticsindustryhasbeenidentifiedasanimportantindustryofournationaleconomyandeconomicdevelopmentofthenewgrowthpoint.ThecurrentstatusofChina'sexpressdeliveryindustry,isstate-owned,foreignandprivatedeliverytripodstructure.Withthenationaleconomysustainabledevelopment,andthenewPostalLawwaspromulgated,China'sprivateexpressdeliverycompanieshaveenteredanewperiodofdevelopment.Fromthestrategicpointofview,combiningtheoryandpractice,analysisofthecurrentmostsuccessfulprivatebusinessenterprisesSf-express,itssuccessofbusinessmanagement.Significanceofthisresearchisthat,fortheexpressdeliverycompaniesShunfengSuggestionsforfuturedevelopment,atthesametimeforChina'sprivateexpressdeliveryenterprisegetsuccesstoprovideexperienceandenlightenment.Keywords：privateexpressdelivery；sf-express；develop；strategy；enlightenment温州大学瓯江学院本科毕业论文III目录1绪论.............................................................................................................................................11.1快递的概念.........................................................................................................................11.2快递的基本特征.................................................................................................................12顺丰快递简介...............................................................................................................................12.1顺丰快递的发展历程.........................................................................................................22.2顺丰快递在信息技术上的应用........................................................................................32.3顺丰快递的业务种类........................................................................................................42.4经营理念............................................................................................................................42.5顺丰快递的行业地位.........................................................................................................43顺丰快递发展成功的原因...........................................................................................................53.1.1经济因素..................................................................................................................53.1.2法律因素..................................................................................................................53.1.3社会因素..................................................................................................................63.2技术因素：........................................................................................................................63.2.1电子商务的发展.....................................................................................................63.2.2信息网络技术的发展应用.....................................................................................73.2.3运输工具的升级......................................................................................................73.3内在因素.............................................................................................................................83.3.1优秀的客服服务......................................................................................................83.3.2高效、安全地运输..................................................................................................83.3.3服务创新..................................................................................................................83.3.4完善的员工培训制度和准确的市场定位..............................................................94顺丰快递的不足与未来发展威胁之处.....................................................................................104.1员工素质偏低..................................................................................................................104.2发展资金不充裕..............................................................................................................104.3快递网络局限...................................................................................................................104.4人才缺乏..........................................................................................................................104.5发展的威胁......................................................................................................................114.5.1《邮政法》对快递业的影响.................................................................................114.5.2市场开放带来的威胁............................................................................................114.5.3激烈的市场竞争....................................