高三英语复习 投诉信

Complaintletter来宾二中邱佳凤StepIWarmingup第一口语网饭店抱怨Restaurantcomplaint_标清.flvQ1:Istheguestsatisfiedwiththewaitress’service?Q2:Whathappeninthevideo?1.Thewaitresshasspiltcoffeeontheguest’spants.2.Theguest’smealhasn’tbeenservedforalongtime.Q3Whatwillyoudoifyouarenotsatistiedwithawaitress’service?Makeacomplaint.Writeacomplaintletter.---------------投诉信complaintletter投诉信（complaintletter）投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。A范文（日期）Aug.8,2003DearSirs,（称呼）IamwritingtocomplaintoyouaboutthepairofshoesthatIboughtfromyourshopduringtheMayDay.WhenItookitbackhome,Ifoundtherewassomethingwrongwiththeshoes.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.Iamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize.正文（结束敬语）Yourstruly（签名）LiMing内容:王华女士给某商店经理写信投诉该店的营业员服务质量差.昨天她赶上一场大雨,顺便进入此店,在卖戒指柜台关要求看一枚金戒指,但营业员(13员)服务态度不好,拒绝接待..时间:2001年2月28日B范文February,28th2001DearMr.Manager,I’mwritingtocomplainaboutthepoorserviceinyourstore.YesterdayIwascaughtinaheavyshowerandthenenteredyourshop.WhenIfoundagoldringwhichIliked,Iaskedaladyassistant(No.13)toshowmetheringbutsherefusedtoserveme.EvidentlyshethoughtIwasnottheonewhocouldafforditforIwasnotverywell-dressed.IchoosetocomplaintoyoubecauseI’msureyou’llbeabletomakeherunderstandhowtoserveasashopassistant.YoursfaithfullyWangHua范例1.情景介绍假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个：（1）航空公司给你弄丢了一个重要的包，内有公司机密文；（2）飞机迟到一个半小时；（3）飞机上的食物很差；（4）乘务员的服务态度不好。请你就此事给航空公司写一封投诉信。100词左右。写作步骤：1.审题，要做到“四确定”（1）体裁格式：（2）主体时态：（3）中心人称：（4）内容要点：part1part2part3Theapproachtowritingacomplaintletter应用文（书信）格式一般过去式第一人称2.列提纲Iam______(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_____.Thereasonformydissatisfactionis_______(总体介绍).Inthefirstplace,_______(抱怨的第一个方面).Inaddition,___________(抱怨的第二个方面).Underthesecircumstances（情况）,Ifindit________(感觉)_______(抱怨的方面给你带来的后果).Iappreciateitverymuchifyoucould_______(提出建议和请求),preferably______(进一步的要求),andIwouldliketohavethismattersettledby____(设定解决事情最后期限).ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.提出要求和希望写作步骤：1.审题，要做到“四确定”（1）体裁格式：应用文（书信）格式（2）主体时态：一般过去式（3）中心人称：第一人称（4）内容要点：（列提纲）2投诉事由要点一投诉事由要点二；投诉事由要点三；投诉事由要点---；1自我介绍，说明投诉理由；3提出要求或希望Theapproachtowritingacomplaintletter3.套连Dear_____,①Mynameis…②I’mwritingthisletterabout…③I’msorrytosaythatI’mveryunhappyabout…④Firstofall,…⑤Secondly,…⑥Thirdly,…⑦Fourthly,Ihatetohavetosaythis,but…⑧Honestlyspeaking,…⑨Thefocusofmycomplaintis…⑩Idohope…Dearmanager,MynameisLiHua,apassengerofyourairline.I’mwritingthisletteraboutyourbadservice.I’msorrytosaythatI’mveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendantsontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHua自我介绍投诉事由投诉事由要点概括句对抱怨、投诉的总结句突出投诉的中心议题提出要求和希望Dearmanager,MynameisLiHua,apassengerofyourairline.I’mwritingthisletteraboutyourbadservice.I’msorrytosaythatI’mveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendants服务员ontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHuaDearmanager,第一口语网饭店抱怨Restaurantcomplaint_标清.flvMynameisLiHua,a________ofyourairline.I’mwritingthisletteraboutyourbadservice.I’msorrytosaythatI’mveryunhappyaboutyour______.Firstofall,________________________________________,which____________________________________________.Secondly,_______________________________________________________________________________________,which__________________________________________.Youknow,I________________________________________.Honestlyspeaking,thisistheworst__________________.Thefocusofmycomplaintis__________________.Idohopeyoucan____________________________________.Yours,LiHuaguestserviceYourwaitressspiltthecoffeeonmypantsmademehavetotakemypantsoffmymealwasnotserveduntilIcalledkeptmewaitsuchalongtimewasstarvingtodeathatthatmomentyourwaitressrestaurantserviceservingstandardimproveyourservingstandard.SummaryDear_____,①Mynameis…②I’mwritingthisletterabout…③I’msorrytosaythatI’mveryunhappyabout…④Firstofall,…⑤Secondly,…⑥Thirdly,…⑦Fourthly,Ihatetohavetosaythis,but…⑧Honestlyspeaking,…⑨Thefocusofmycomplaintis…⑩Idohope…