2016年全国高考英语应用文写作训练之投诉信-(共21张PPT)

全国高考英语应用文写作informsb.通知某人order订货regretful遗憾的work运转；运行takethetemperature测量温度interrupt干扰;打扰makeacomplaint投诉；抱怨anelectricfan电扇assistant助手；营业员inarudemanner粗鲁地；态度恶劣地areasonableexplanation合理的解释woolensweater羊毛衣makesbannoyed让某人烦恼servicenumber服务电话examine检查expectanearlyreply期待尽快回复promptattention即时的关注1.Themainproblemsareasfollows.主要的问题如下。2.Therefore,Irequirethatyousendmeanewone.因此，我要求你发一个新的给我。3.Ihatetosaythatthereissomethingwrongwithmymobilephone.我很遗憾地说，我的手机有些问题。4.Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.考虑到以上的三个因素，我要求公司要为我尽快换一个新的。5.Butweareregretfultofindthatitcannotworknormally.但是，我们很遗憾地发现它不能正常地工作。6.Yourpromptattentionandearlyreplywillbeappreciated.感谢您即时的关注和及早的回复。7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.很抱歉打扰您，但是我必须投诉。8.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等待一个合理的解释，并期待及早回复。9.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?您能否尽快换一个新的给我或者给我退款？1.IreceivedsopoorservicethatIfeltIshouldbringittoyourattention.1.so改为such2.IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit.2.really前面加am3.ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback.3.and改为or4.OnTuesday,February18,IwenttoyourstorelookforaT-shirt.4.look前面加to5.Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind.5.serious改为seriously6.Franklyspeaking,Iamnotpreparetotoleratethissituationanymore.6.prepare改为prepared7.Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago.7.day改为days8.IfeelsorrytotroubleyoubutIhavetomakeancomplaint.8.an改为a9.Thereasonformydissatisfactioniswhatit’snotthedouble-roomIordered.9.what改为that10.Underthiscircumstance,Ifinditdifficulttobestayinyourhotelanymore.10.删掉be【2008湖北卷改编：投诉手机质量问题】假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。2.要求：公司应尽快予以更换。参考词汇：配件sparepart满分佳作（一）DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,2008atTeleMallinWuhan,P.R.China.Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved.①Themainproblemsareasfollows:First,themobilephonedoesnotringandmessagescannotbesentout.Second,allthemobilephonesofthesamemodelweresoldout,soitisimpossibleformetoexchangeanewone.②Third,sincethephoneisanewmodel,therearenosparepartsavailable,andtherefore,itcannotbefixedatthelocalstore.Amobilephoneisaveryimportanttoolinmydailylife.③Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.Sincerelyyours,LiHua满分赏析①主题句运用准确，注意follows不要漏掉s。②用到since引导的原因状语从句和and并列句后的therefore表示结果的连词；available一词运用高级。③用到require后接虚拟语气的宾语从句，从句动词用原形或者shoulddo，语气强烈。满分佳作（二）DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,2008atTeleMallinWuhan,P.R.China.①Ihatetosaythatthereissomethingwrongwithmymobilephone.First,thephonebelldoesn’tringatall.What’sworse,itcan’tbeusedtosendshortmessagestoothers.Besides,becausetheproductherehasbeensoldout,thesalesmancan’tchangeitforme.Later,Iwenttohaveitrepaired.②However,Iwastoldthatthemodelcannotberepairedduetoalackofspartparts.③Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.Thankyouforyourconsideration.Sincerelyyours,LiHua满分赏析①用Ihatetosaythat…表达了作者也不想产品有问题而投诉，容易引起收信人的同感。②用被动语态，与整段信的主语一致；在此没有必要强调谁告知我，或者双方都清楚是维修店的员工，无需说出动作的施动者，用被动语态恰当。③Takingintoaccountallthreefactorsabove(考虑到上述三个因素)，用作总结段，运用恰当；request后接了虚拟语气的宾语从句。作文翻译尊敬的布朗先生，我很高兴地告诉您，我们上周日订购的冰箱在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在17℃，明显超出了0℃—9℃的标准温度范围。不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。您忠实的顾客李华【模仿翻译】DearMr.Brown,IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally.Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃.Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime?Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua【模拟真题1：投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。DearMananger,…Sincerelyyours,LiHua【模拟真题：投诉服务态度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours,LiHua【模拟真题2：投诉衣服质量】假设你是李华，在一家网店购买了一件羊毛衫，昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家MissMacleod写一封投诉信：1.要求对方换一件新的羊毛衫或退款：2.询问对方如何返还已经收到的羊毛衫；3.期待对方尽快回复。DearMissMacleod,...Yoursfaithfully,LiHua【模拟真题：投诉衣服质量】DearMissMac