六西格玛管理应用分析

1摘要现代企业是以利润、成本、市场竞争、战略目标为导向，不断提升公司员工素质，组织变革文化、运作效率和组织核心竞争力，最大限度地开发公司内部的巨大潜能，以使企业获得持续发展的动力。实践证明，“六西格玛管理”是企业运作的基本流程管理，是一种持续改善的文化，它以一种新型的领导方式给企业发展带来新的动力。一般地，许多学者认为六西格玛只使用于质量部门。本文利用在休哈特、戴明的PDCA/PDSA循环和朱兰的螺旋改进模型的基础上创新所得的DMAIC、DFSS(DMADV)，运用统计方法：测量系统分析（MSA)、统计过程控制（SPC）、实验设计（DOE）对六西格玛管理应用进行了具体的分析。结果显示：六西格玛能够较好地适用于出口发货部门，能较好地促进部门之间的管理和协调性。其实，六西格玛只是一种方法，适用面很广，可以应用到工作的很多方面和部门，在本文中也得到了论证。本文共分五章，第一部分阐述了这一课题的研究背景和意义，第二部分对现有的主要研究现状进行了回顾。第三章论述了六西格玛管理模式的原理，第四章则以六西格玛管理在甲公司出口查验工作中的应用作为案例进行了分析，第五章在分析的基础上提出了笔者的一点建议。希望本研究能对这一课题的推动有所帮助。关键词：六西格玛管理模式出口查验2AbstractThemodernenterprisesputastheguideofdevelopmenttheprofit,cost,marketcompetitionstrategygoaloriented,andconstantlyimprovingifthequalityofcompanyemployees,Tissuecultureofchange,operationalefficiencyandcorecompetenceoftheorganization,maximizingthedevelopmentofcompany'sinternalhugepotentialandmakingtheenterprisetoobtainthesustainabledevelopmentofpower.Practisehasproved,SixSigmaistheenterpriseoperationbaseTheprocessmanagement,isacontinuousimprovementculture,itwithakindofnewstyleofleadershiptobringbusinessdevelopmentNewpower.Thispaperisdividedintofivechapters,thefirstpartintroducestheresearchbackgroundandsignificance,thesecondpartofthemainexistingresearchisreviewed.ThethirdchapterdiscussestheSixSigmamanagementtheory,thefourthchaptertotheSixSigmaManagementinacompanyexportinspectionworkapplicationasacasestudy,Inthefifthchapter,basedontheanalysisweputforwardsomesuggestions.Wehopethisstudyonthissubjectwillhelptopromotethewholestudy.Keywords:SixSigmamanagementexportexamination3目录摘要..................................................................................................................................................1一、论文研究背景及意义...............................................................................................................4二、研究现状...................................................................................................................................6三、六西格玛相关理论...................................................................................................................8（一）六西格玛管理学含义...................................................................................................81、倾听顾客的声音.........................................................................................................92、基于数据和事实驱动.................................................................................................93、无边界合作.................................................................................................................94、有预见的积极管理...................................................................................................105、追求完美...................................................................................................................10（二）六西格玛管理中的工作方法研究.............................................................................101、主要非量化方法的应用分析...................................................................................102、主要统计方法的应用分析.......................................................................................12（三）六西格玛质量管理方法的改进模型.........................................................................141、六西格玛管理的DMAIC模型................................................................................142、六西格玛管理的DMADV模型..............................................................................153、DMAIC与DMADV之间的关系.........................................................................16（四）六西格玛管理与全面质量管理（TQM）及ISO9000的关系.................................16四、六西格玛管理在甲公司出口查验工作中的应用案例分析.................................................17（一）项目设计.....................................................................................................................171、项目背景...................................................................................................................172、机会陈述...................................................................................................................183、问题陈述...................................................................................................................184、目标陈述...................................................................................................................195、项目范围和约束.......................................................................................................196、项目计划...................................................................................................................20（二）项目实施.....................................................................................................................201、界定(define)..............................................................................................................2042、测量(Measrue)..........................................................................................................223、分析(Analyze)...........................................................................................................233、改进(Improve)...............................................................