国际商务英语口语(第二版)unit 11

UnitElevenClaims（视频）5.Practice&KeystoExercisesNEWWORDS&EXPRESSIONScomplain[kəm'plein]v.抱怨，控诉claim[kleim]n./v.索赔tolodge/fileaclaim提出索赔approve[ə'pru:v]v.批准,通过specific[spə'sifik]adj.详细而精确的,明确的qualitycontrolsystem质量控制体系replacement[ri'pleismənt]n.交换,代替者defective[di'fektiv]adj.有缺陷的,有欠缺的compensation[kɔmpen'seiʃən]补偿,赔偿express[iks'pres]n.快车,快递consumption[kən'sʌmpʃən]n.消费NEWWORDS&EXPRESSIONScrush[krʌʃ]v.压碎,碾碎leak[li:k]v.漏,泄漏ingoodorder情况正常；整齐proof[pru:f]n.证据apparently[ə'pærəntli]adv.显然地roughhandling粗鲁搬运surveyreport检验报告surveyor[sə:'veiə]n.检验师，检查员contribute[kən'tribju:t]v.捐助,捐献,贡献iscontributedto因为negligence['neglidʒəns]n.疏忽Inconvenience[,inkən'vi:njəns]麻烦,不方便之处’vegotacomplainttomake,sincethislotofgoodsisnotuptothecontractstandard.我要提出投诉，这批货不符合合同标准。2.Thisisthefirstorderbetweenusbutwearenotsatisfiedwithit.这是我们与你方的第一笔订单，但是我们非常不满意。3.Wehavetofile/lodge/putin/make/raise/registeraclaimagainst/with/onyouforinferiorquality.我们不得不因为劣质而向你方提出索赔。4.Thisconsignmentismuchinferiorinqualitytooursamples.这批货的质量大大低于我们的样品。5.Oneofthecasesofyourgoodsarrivedinabadlydamagedcondition.该批货中有一箱到达后发现受损情况严重。问题是什么？2.I’msorrytohearthat.Complaintsofthissortareveryrare.很抱歉听你这么说。这一类的投诉很少见。3.Couldyoutellusexactlyhowthequalityofthegoodsisinferior?你能不能确切地告诉我货物的质量是如何劣质？4.IpromiseI’llcheckintotheseproblems,andfindoutiftheywereourfault.我保证一定会仔细调查这些问题，看看是不是我们的错。5.We’llmakeathoroughinvestigationtofindoutwheretheresponsibilityactuallylies.Butbeforethatwecan’tpromiseanything.我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能作出任何承诺。回应索赔’reunsaleable.这些货被雨水淋湿得很严重，已经不能出售了。2.Thecertificateindicatesthatsomeofthemachinetoolsarerusted.证明显示部分的机器零件已经生锈了。3.Oncheckingwefindthere’sashortageof150kilos.经检查，我们发现短重150公斤。4.Wefindthatyourshipmentisnotinconformitywiththeagreedspecifications.我们发现你方船货不符合我方同意的规格。5.Thesweatersyoudelivereddonotmatchthesampleweprovided.They’redifferentindesign.你们交的毛衣和我们提供的样品不一致，两者在图案方面有差别。描述损失并提示证据你方的索赔毫无说服力。2.Withoutasurveyreportissuedbyarespectablepublicsurveyor,wecan’ttakeyourclaimintoconsideration.没有知名的公正行出具的调查报告，我们对你方的索赔不予考虑。3.Weregrettotellyouthatyourclaimcannotbeentertainedasitisraisedfarbeyondthetimelimitstipulatedinthecontract.我们很遗憾地告诉你们，你方的索赔不能被受理，因为它已远远超过合同规定的索赔期限。4.Thecausefordelayinshipmentwasbeyondourcontrol.Infact,wewerenotatalltoblameinthismatter.装运延误的原因不是我们所能控制的。事实上，对此我们根本不该负责。5.Wewishtosettlethisdisputefairly,sowesuggestthatwesubmitittoarbitration.我们希望公平地解决我们的争端，所以我们建议将其提交仲裁。拒绝索赔我们同意给你方替换有问题的产品。2.Pleasereturnthefaultygoodsonthenextavailableship.请用下一便轮把有问题的货物退还我方。3.We’llacceptyourclaimforthe150kgshortweight.我们接受你方对150公斤短重的索赔。4.We’vedecidedtopaycompensationfor5%ofthetotalvaluebutyoushouldbearthecostoftheinspectionfee.我们决定向你方赔偿发票总金额的5％，但你方要支付检验费用。5.Weproposewecompensateyouby3%ofthetotalvalueplusre-inspectionfee.我们提议赔偿你方总金额的3％加复验费。同意索赔LISTENINGPRACTICEA:Goodmorning,Mr.Potter.Pleasebeseated.B:Goodmorning,MissYang.TodayI’mhereforthe3000piecesofBoy’sT-shirtsunderNo.CX216.A:Isthereanythingwrongwithit?B:Unfortunately,we’vefoundthatthequalityisdifferentfromthesample.Somyhead-officesentmetohaveatalkwithyou.A:Oh,I’msorrytohearthat.Couldyoubemorespecific?B:Yes.Thecoloristhanthatofthesample.A:Really?Howcouldthishappen!Wehaveaverystrictsystem.Then,wouldyoupleaseemailussomepicturesandsendussomesamplesofthe_________color?B:Allright.Buttheproblemisthatourcustomeriswaitingfortheorder.Canyousendusimmediately?A:I’msorry,Mr.Potter.Wemustgetthedefectivegoodsbeforewecanmakeany_____________.So,pleasesendbackthesamplesfirst.We’llcontactyouassoonaswegetthem.B:OK.We’llexpressthesamplestoyouimmediately.Ihopeyou’llhandleitasamatterof.A:Ofcoursewe’ll.OrderapproveddarkerqualitycontrolwrongcompletereplacementscompensationdefectiveurgencyLISTENINGPRACTICEA:MissLi,Ihavesomethingveryunpleasanttotalkwithyou.B:What’stheproblem?A:It’saboutyourconsignmentof150casesofcannedfruit.Theshipmentarrivedatourportyesterday,butwearesorrytofindtwentycasesbadly.Noneofthemissuitableforconsumption.B:Really?Whatonearthhappened?A:Thecaseswerecrushedandthecanswere.Thejuicehadleakedfromthecans.I’mafraidIhavetofileaandaskforcompensation.B:But,Mr.Gardin,thegoodswereinwhentheywereshippedonboard.Thecleanbillofladingsignedbythecaptainoftheshipisofthat.A:Butitisafactthattwentycasesofyourshipmentweredamaged.B:Well,apparently,thedamagemustbeduetoroughhandlingin.Iregrettotellyouthatwecan’tyourclaim.A:Ifthat’sthecase,whatwearegoingtodois…B:Isuggestyouasktheshippingcompanyfirst.Iftheyyourclaim,youmayturntothecompany.TheinsurancecompanyisPICCandtheyhaveanagentinyourcity.We’vecoveredtheriskofforthisshipment.A:OK,MissLi,thankyouverymuchforyourtimeandyourinformation.B:You’rewelcome.Fe