电信IT运维管理方案

ITCA2004-6-9¾ITIT¾CAITƒ:ƒ:¾¾CircuitATMIPCORENetwork/AccessNetworkSignalingNetworkSS7,H.323,SIPCoreNetworkServerFarmsApplicationsInternet/MessagingStorageContentNetworkHandsetModemIADPBXSTPSTPSTPNetworkcontrolplaneNetworkcontrolplaneHLR+/VLR+SCPGatekeeperSNNetworkLayerOperationsSupportSystems(ServiceFulfillment/Assurance/Billing)BusinessSupportSystem…DataDataNOCDataDataWarehouseWarehouseCustomerServicesSalesMarketingPointofSaleWebMailingsOperationLayerCustomerLayerITDDNFRNInternetPCPBX/ACDCTI/IVRPLMNPSTN:IT•/()•••BSS•…IT•–IT;–•–IT–IT•–IT(ITIL)–ITIT–ITKPI(KeyPerformanceIndex)•–IT–ITITKPIKPIBOSSServiceAssuranceBussinessAssuranceITCAITITITITWebwebMethodsWebSphere/MQWebSphereWebLogicOracle9iASWebServersNSMDatabasemonitoringDatabasePerformanceMgt.NetworkandSystemsMgt,ActiveDirectoryMgt.ClusterMgt.UnicenterPerformanceMgtSystemPerformanceApplicationResponsePredictiveOption.UnicenterNSMNetworkandSystemsMgt,ActiveNetworkOperationsWirelessNetworkMgt.UnicenterPerformanceMgtNetworkPerformanceSAPPeopleSoftLotusNotes/DominoMicrosoftExchangeIT•••BusinessProcessViews,2-D/3-D,portal,historian,explorer••DSM•••ECS•AEC••••••••(Thresholds)•(Trend)commonservicesƒDatabasePerformance–KnowledgeAgents–DatabaseAgentsƒSQL-Station–Debugger–Detector–PlanAnalyzer–CodeMgr–Profiler–TurboTunerƒDatabaseƒAnalyzerƒTSreorgƒDatabaseAdministrationƒEnterpriseDatabaseAdministrationƒFastUnload&ƒLogAnalyzerƒBrightStor*(ComplementaryCAsolution,notincludedinUnicenterDatabaseManagement)•SAP•PeopleSoft•...•Exchange•LotusNotes•...Web•WebApp.ServerWeblogic/Websphere•WebServices.NETJ2EEWeb/AppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsApps••••IT••IT•SLAITIT••••IT••••-ITIL•InformationTechnologyInfrastructureLibrary••IT•ITIL//ITIT•IT;••;•IT•SLASLA&&ITIL@CACAITILUnicenterSLMUnicenterSLMUnicenterPerformanceMgmtUnicenterPerformanceMgmtAllFusionProcessManagementAllFusionProcessManagementAllFusionChangeManagementAllFusionChangeManagementUnicenterSoftwareDeliveryUnicenterSoftwareDeliveryUnicenterAssetMgmt&ArgisUnicenterAssetMgmt&ArgisUnicenterServicePlusUnicenterServicePlusiCaniCaneTrusteTrustBrightStorBrightStorUnicenterUnicenterUnicenterServicePlusCAITILUnicenterServicePlusITIL@CAIT/AppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsAppsApps¾¾¾¾ITUnicenterCAUnicenterCA