酒店英语培训课件

HOTELENGLISH酒店英语经办总英文全称缩写部门DEPARTMENTDEPT职位POSITIONPOS董事长Chairman总经理GeneralManagerGM副总经理DeputyGeneralManagerDGM秘书SecretaryGMOFFICE英文全称缩写经理MANAGERMGR主管SUPERVISORSUP领班CAPTAINCAP文员CLERK------服务员WAITER值班经理DUTYMANAGERDM酒店英语职位词汇房务部ROOMSDIVISION前厅部FO英文名称缩写前厅部FRONTOFFICEFO前台FRONTDESKFD接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPEATOROPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂LOBBY楼层FLOOR/F员工通道STAFFENTRANCE房务部ROOMSDIVISION前厅部FO英文名称缩写前厅经理FRONTOFFICEMANAGERFOM大堂副理ASSISTANTMANAGERAM接待员RECEPTIONIST订房员RESERVATIONISTRESVCLERK门童DOORMAN司机DRIVER楼层FLOOR/F员工通道STAFFENTRANCE领班CAPTAIN行李生BELLBOY总机/商务领班OPERATOR商务中心文员BUSINESSCENTERCLERK世界最远的距离不是树与树的距离而是同根生长的树枝却无法在风中相依世界上最远的距离不是树枝无法相依而是相互了望的星星却没有交汇的轨迹世界上最远的距离不是星星之间的轨迹而是纵然轨迹交汇却在转瞬间无处寻觅世界上最远的距离不是瞬间无处寻觅而是尚未相遇便注定无法相聚世界上最远的距离是鱼与飞鸟的距离一个在天一个却深潜水底@点击添加文本单击添加大标题Yourtext房务部ROOMSDIVISION管家部英文名称缩写管家部HousekeepingDepartment行政管家ExecutiveHousekeeperPA经理PAManager楼层主管FloorSupervisor布草房主管LinenRoom楼层领班FloorCaptain房务中心领班RoomCentreCaptainPA技工领班PAcaptain楼层服务员FLOORATTENDANT房务中心文员HOUSEKEEPINGCENTRECLERK布草工LINENATTENDANT缝纫员SEAMSTRESS世界最远的距离不是树与树的距离而是同根生长的树枝却无法在风中相依世界上最远的距离不是树枝无法相依而是相互了望的星星却没有交汇的轨迹世界上最远的距离不是星星之间的轨迹而是纵然轨迹交汇却在转瞬间无处寻觅世界上最远的距离不是瞬间无处寻觅而是尚未相遇便注定无法相聚世界上最远的距离是鱼与飞鸟的距离一个在天一个却深潜水底@点击添加文本单击添加大标题Yourtext房务部ROOMSDIVISION洗衣房LAUNDRYROOM英文名称缩写洗衣房经理LAUNDRYMANAGER洗衣房主管LAUNDRYSUPERVISIOR干洗工DRY-CLEANER水洗工WASHERCAPTAIN熨烫工ValetPRESSERS世界上最远的距离不是生与死的距离而是我站在你面前你不知道我爱你世界上最远的距离不是我站在你面前你不知道我爱你而是爱到痴迷却不能说我爱你世界上最远的距离不是我不能说我爱你而是想你痛彻心脾却只能深埋心底@点击更换文本单击添加大标题Yourtext餐饮部英文名称缩写中餐厅ChineseRestaurantChineseRest.中餐经理ChineseRestaurantManager西餐厅WesternRestaurant酒吧LobbyLounge大董餐厅DadongRoastDuck宴会服务BanquetHall管事部经理StewardFOOD&BEVERAGEDEPARTMENTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTYourtexthere单击添加大标题Yourtext财务部FINANCEDEPARTMENT英文名称缩写财务总监FINANCIALCONTROLLERFC总会计师/财务部经CHIEFACCOUNT------成本会计师COSTACCOUNT------采购部PURCHASINGDEPARTMENT出纳收银CASHIER点击添加文本点击添加文本点击添加文本点击添加标题Text1Text2Text3单击添加大标题Yourtext行政人事部HUMANRESOURCEDEPARTMENT英文名称缩写人力资源部HumanResourceDivision人事部PersonnelDepartment培训部TrainingDepartment质检部QualityInspectionDepartment福利劳资员PayrollClerk员工宿舍管理员DormitoryKeeper行政主管AdministrationSupervisor单击添加大标题Yourtext工程部ENGINEERINGDEPARTMENT英文名称缩写工程总监ChiefEngineer工程部经理EngineeringManager单击添加大标题Yourtext保安部SECURITYDEPARTMENT英文名称缩写保安部经理SecurityManager门卫Guard单击添加大标题Yourtext市场营销部SALES&MARKETINGDIVISION英文全称缩写市场营销总监DirectorofSalesandMarketing公关部PublicRelationManager高级销售代表SeniorSalesExecutive单击添加大标题Yourtext康乐部RECREATION&ENTERTAINMENTDEPARTMENT英文全称缩写桑拿Sauna营业经理SalesManaeer酒店常用英语ACAccount账户ADDAddress地址C/OCheck-out结账退房C/ICheck-in登记入住COMPComplimentary免费CXLCancel取消GRPGroup团队HSKPHousekeeping客房管理LDYLaundry洗衣RSVNReservation预定酒店常用英语VOAmericanBreadfast美式早餐ACVoucher凭证，收据WIWalkIn步入散客RCRegistrationCard登记表DNDDonotdisturb免打扰Foreigner国外客人OOSOutofservice不卖房VCVacantclean干净的空房OOOOutoforder维修房N/SNo-show未到客人P/BPayBy由。。支付Morningcall叫早服务酒店常用英语Creditcard信用卡cash现金Cheque支票bill账单Passport护照Surcharge服务费Long-staying长住rackrate门市价Welcomebooklet钥匙fireescapeplancard走火图Deposit押金Guarantee担保Occupancy入住率Upgrade升级Confidential保密non-smoking无烟Dueout预退directoryofservice服务指南Airconditioner空调Ashtray烟灰缸Wardrobe衣柜Blanket地毯Masterkey万能钥匙酒店常用英语Doorbell门铃Bathrobe浴袍Safetychain安全链Curtain窗帘Bathmat地巾Kettle热水壶Hanger衣架rackrate门市价Welcomebooklet钥匙razor/shaver剃须刀Bodylotion沐浴露Guarantee担保Occupancy入住率TVguide电视节目单Shampoo洗发露icebucket冰桶Tissue纸巾coaster杯垫Shoeshorn鞋拔sewingkit针线包Laundrybag洗衣袋Toothbrush牙刷Coffeemate咖啡伴侣TEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTYourtexthere单击添加大标题YourtextY1．自己要做什么事时，就使用MayI~MayIhaveyourname,please?请问尊姓大名MayIhaveyourcheck-outtime,please?请问您什么时候结帐离开？2．麻烦客人时，可使用Couldyou~Couldyoufillouttheform,please?请您填写这张表格好吗？Couldyouwritethatdown,please?请您写下来好吗？基本句式TEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTTEXTYourtexthere单击添加大标题YourtextY基本句式3．询问客人的喜好或是做什么时，可使用Wouldyou~Wouldyouliketeaorcoffee?请问您要喝茶还是咖啡？Wouldyouliketotakeataxi?请问您要搭计程车吗？4．在提供建议协助、征求意见时，可使用ShallI~或Wouldyoulikemetodo~?ShallIdrawthecurtains?请问需要我把窗帘拉上吗？ShallImakethereservationforyou?请问要我为您安排预约吗？点击添加文本点击添加文本点击添加文本点击添加标题Text1Text2Text3单击添加大标题Yourtext问候语Goodmorning/afternoon/evening,sir/madam!早上好/下午好/晚上好，先生/夫人！Howareyoutoday,sir?您好吗，先生？Howdoyoudo!您好！Nicetomeet/seeyou!很高兴见到你！Greeting问候语单击添加大标题Yourtext问候语Welcometo…hotel.欢迎光临君宸大酒店We’regladtoseeyou.很高兴见到您。欢迎词点击添加文本点击添加文本点击添加文本点击添加标题Text1Text2Text3单击添加大标题Yourtext询问/征询Asking/InquiringMayIhelpyou/WhatcanIdoforyou?需要帮忙吗？MayIhaveyourname,please?可以告诉我您的名字吗？MayIhaveyoursignaturehere,sir?请您在这里签字。Wouldyouliketoleaveamessage?您需要留口信吗？Ibegyourpardon?您能再说一遍吗？点击添加文本点击添加文本点击添加文本点击添加标题Text1Text2Text3单击添加大标题Yourtext询问/征询Asking/InquiringWhatdoyouthinkofourservice?您觉得我们的服务怎么样？MayIknowyourname/roomnumber?能告诉我您的名字/房号吗？MayIknowwhomI’mtalkingto?请问您是哪位？（打电话时用）MayIbeof(your)service,madam?请让我为您服务，夫人。MayIrecommendourxxtoyou,sir?先生，我向您推荐xx。点击添加文本点击添加文本点击添加文本点击添加标题Text1Text2Text3单击添加大标题Yourtext询问/征询Asking/InquiringHowaboutxx?xx怎么样？Wouldyoulikemetobookyouaxx?为您预订xx，可以吗？Wouldyouliketositbythewindow?您喜欢坐窗边的位置吗？Wouldyouliketohaveacupoftea?您来一杯茶吗？IsthereanythingelseIcandoforyou,madam?夫人，您还有什么需要吗？点击添加文本点击添加文本点击添加文本点击添加标题T