制造质量(1)

GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide1GMSBuilt-InQuality制造质量GMS不断改进员工参与标准化缩短制造周期制造质量GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide2GMSManufacturingProcessValidationProductQualityStandardsQualitySystemManagementQualityFeedback/Feed-forwardManagementbyTAKTTimeWork-placeOrganizationAndonConceptProblemSolvingContinuousImprovementProcessLeanDesignofFacilities,Equipment,ToolingandLayoutBusinessPlanDeploymentTotalProductiveMaintenanceControlledExternalTransportationScheduledShipping/ReceivingLevelVehicleOrderSchedulesSupplyChainManagementInternalPull/DeliverySimpleProcessFlowSmallLotPackagingFixedPeriodOrderingSystem/OrderPartsHealthandSafetyPriorityTeamConceptPeopleInvolvementOpenCommunicationProcessValuesVisionShopFloorManagementManufacturingProcessValidation制造工艺认证In-ProcessControl&Verification工艺控制与确认QualitySystemManagement质量体系管理QualityFeedback/Feed-forward质量反馈/前馈Built-InQuality制造质量GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide3GMSBuilt-In-Quality制造质量WhatIsQuality?什么是质量？GroupDiscussion小组讨论GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide4GMSDefinitions定义•Qualityiswhatthecustomerperceivestobeacceptabletoachievehis/herenthusiasm•质量是客户感觉能够接受并满足其热忱的东西GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide5GMSMadCow疯牛(DiseasedMeat病牛肉)PoorQualityMeansLostSales质量差意味着失去客户Firestone燧石(UnintendedAccidents)意外事故uninstalledshiftlock漏装移位锁定(SuddenAcceleration)突然加速GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide6GMS34521216713315014715423221117622220421919220317515625126226719992000200120012Q20021QIndustryAverageDaewooHyundaiKiaPP100:NotReportedDueToInsufficientSample样品不足不汇报()•J.D.PowerIQSTrendByBrandGMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide7GMS647669624.85056688073656.35466677871647.75361NCSI기대수준인지품질인지가치불평율충성도유지율DaewooHyundaiKiaNCSIByMakers-20022002제작사별NCSICustomerExpectationsPerceivedQualityPerceivedValueCustomerLoyaltyCustomerRetentionCustomerComplaints客户期望值感知质量感知价值客户埋怨客户忠诚客户保持力GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide8GMSGMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide9GMS차종:순만족항목순불만족항목1122334455667788991010VoiceofCustomer客户意见GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide10GMSVoiceofCustomer客户意见차종만족사항불만족사항마티즈1.停车方便(Convenienceofparking)2.外观式样(Exteriorstyling)3.内部空间(Interiorroominess)4.节能(Fueleconomy)5.安全(Safety)1.外观式样(Exteriorstyling)2.内部空间(Interiorroominess)3.噪音与静音(Noiseandquietness)4.节能(Fueleconomy)5.空调性能(Airconditionerperformance)칼로스1.发动机性能(EnginePerformance)2.发动机噪音(EngineNoise)3.外观式样(Exteriorstyling)4.噪音与静音(Noiseandquietness)5.坐骑(Ride)L6매그너스1.节能(Fueleconomy)2.噪音与静音(Noiseandquietness)3.内部空间(Interiorroominess)4.坐骑(Ride)5.外观式样(Exteriorstyling)레조1节能(Fueleconomy)2.空调(Airconditioner)3.噪音(Noise)4.发动机噪音(EngineNoise)5.M/T转换(M/TShift)1.节能(Fueleconomy)2.OSRVM手工控制(ManualOSRVMcontrol)3.发动机噪音(Enginenoise)4.检查发动机点火(CheckEnginelight)5.法人形象(CorporateImage)1.节能(Fueleconomy)2.制动性能(Brakeperformance)3.喇叭性能(Speakerperformance)4.内饰品质(Interiorquality)5.喷涂质量差(Poorpaintquality)1.3排坐椅相称(Seatscomport:3rdline)2.节能(Fueleconomy)3.发动机启动(Poorenginestart)4.法人形象(CorporateImage)5.级别(Gradablity)GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide11GMSBuilt-in-Quality制造质量•WhatisBuilt-In-Quality?什么是制造质量？•GroupDiscussion小组讨论GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide12GMSWhatisBuilt-InQuality?什么是制造质量？•Definition定义Methodbywhichqualityisbuiltintothemanufacturingprocess,sothatdefectsareprevented,detected,andcountermeasuresareimplementedtopreventreoccurrence.指质量在生产过程中产生，因此可以预防、发现缺陷，以及采取措施防止缺陷再发生的方法。•Purpose意图Ensuresdefectsarenotpassedtothecustomer.确保不传递缺陷。GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide13GMSDesigners设计师Suppliers供应商Production生产人员Dealers经销商Buyers采购员Sales&Marketing销售人员TheCustomerChain...CompanyPerspective客户链…公司远景Built-In-Quality制造质量GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide14GMSAssembly总装Supplier供应商Paint涂装Body车身TheCustomerChain...ProductionPerspective客户链…公司远景EachProcessHasatLeastOne“Customer”andOne“Supplier”每个阶段至少有一个客户和一个供应商Built-In-Quality制造质量GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide15GMSDonot不要Accept接受Build制造Ship传递aDefect!缺陷SolveProblemsThroughTeamwork!团队合作解决问题！Built-In-QualityMotto制造质量口号SatisfyYourCustomer…满足你的客户GMSOrientationBuilt-inqualityGMDAT/DIMCConfidentialVersionDate2003.03.12Slide16GMSQualityThroughTeamwork–KnowYourCustomer!Whatwaterleaks?Idon’tseeanywaterleaks什么漏雨？我没发现漏雨。Thiscarwasn’tmadeonmyshiftTheproblemisPressShop.Theflangeistoolong.问题出自冲压，边缘过长Iwon’trunanytrialuntilIhaveanassemblymethodfromIndustrialEngineeringandthemanpower.Theproblemisthatthepiecesarebadfromthesupplier.问题在于供应商的材料不好。Itisnotfrommyarea,maybeit’sthesealer这辆车不是我轮班造的。在没有工业工程装配方法及人力的情况下，我不做任何试验。这不是我负责的地方，也许