74business etiquette 商务礼仪

IntroductionandgreetingsincommonusageCommonceremonialreceptionGreetingceremonyIntroductionCeremonyGuideceremonyShakehandsceremonyBowceremonyRegardsceremonyCardsceremonyGreetingceremonystadardsYoushouldchosetheconcretecontentcarefully.Youshouldcareabouttheprecedenceordercarefully.Whentwosidesmeet,theonewhoisinlowerstatusshouldgreettothehigherstatus.ifyoualsoneedtogreetalotofpeople,youshouldgreetfromtherespectoneortheonewhoisnearyou，anditwillfollowbytheline。Whenothersgreettoyoufirst,youshouldresponseatonce.TypesofintroductionSelf-introductionIntroductiontoothersGroupintroductionProblemsshouldbecaredduringintroductionDon’tturnyourbacksoneitherside，andyoushouldsimileandhaveaveryformalmannerLanguageshouldbeclear，anditcanmakeothersknowtheinformationclearly.Takecareofthetitle，suchasmanagersTheintroducedoneshouldstandup.Afterintroduction,thetwosidescanshakehandsandexchangecards.Afterintroduction,theintroducershouldguidethetwosidesCorrectways:1、Intheveranda:thereceptionistshouldcoordinatewithsteps,lettheguestsgointheinnerside.2、Gostairs:guestsshouldgofirst,thereceptionistgobehind.Godownstairs:thereceptionistshouldgofirst，andtheguestgobehindGuideceremony3、Intheelevator:thereceptionistshouldgointoitfirst,andclosetheelevatoraftertheguestgointoit.4、Inthedrawingroom:Thereceptionistshouldguidetheguestsitdown.NamingsystemMenandwomenfromLatinAmericancountrieswilloftenaddtheirmother’smaidennametotheirsurname,soyouwouldusethenexttothelastnamewhenaddressingthem.ElyseHarmon嫁给了FrankJohnson后，她的名字就改叫ElyseJohnson（所以大家都会叫她Johnson太太而不是Harmon太太）,Harmon就成为了她的maidenname.Whenwomenmarry,theydroptheirmother’ssurnameandaddtheirhusband’sfather’ssurname.InR.O.K,itisthecustomforwomentomaintaintheirmaidennamewhentheymarry.NameinArabiancountries.阿拉伯人姓名一般由三或四节组成。第一节为本人名字，第二节为父名，第三节为祖父名，第四节为姓，如沙特阿拉伯前国王费萨尔的姓名是：FaisalibnAbdulAzizibnAbdulRahmanalSaud译为：费萨尔•伊本•阿卜杜勒•阿齐兹•伊本•阿卜杜勒•拉赫曼•沙特。其中费萨尔为本人名，阿卜杜勒•阿齐兹为父名，阿卜杜勒•拉赫曼为祖父名，沙特为姓。正式场合应用全名，但有时可省略祖父名，有时还可以省略父名，简称时只称本人名字。但事实上很多阿拉伯人，特别是有社会地位的上层人士都简称其姓。如：穆罕默德•阿贝德•阿鲁夫•阿拉法特（MohammedAbedAr’oufArafat），简称阿拉法特。加麦尔•阿卜杜勒•纳赛尔（GamalAbdulNasser），简称纳赛尔。HandshakingNotesofshakinghandsBetweenthesuperiorandthesubordinate,afterthesuperiorsholdouthands，thesubordinatecanshakehandsTheyouthandtheold，aftertheoldholdouthands，theyouthcanshakehandsMaleandfemale，afterfemaleholdouthands，malecanshakehandsPeopleshouldstanduptoshakehands.Thetimeshouldbe3to5seconds,don’tbetooshortortoolongItisanunfriendlybehaviourwhenothersholdouthandsbutyoudon’tholdout.YoucanonlyuserighthandsAnotherhandsshouldnotbeputintothepocketTheHandshake握手Connectforacorrecthandshake正确的握手方式–伸出手Connectingforacorrecthandshake正确的握手方式–接触Acorrecthandshake正确的握手方式–紧握Hand-shakingPeopleinAmericaaretaughttoshakehandswithafirm,solidgripfromanearlyage.Theyusuallystepforwardtoshakehands,thenloosentheirgripsquicklyandstepbacktokeepacertaindistance.Chineseoftenholdhandsatfirst,andthencomeclosertoeachother,sometimeswithhandsstillunloosened,evenforalongtime,especiallywhentwooldfriendsmeetafteralongdeparting.HandshakingTheGermanspreferafirmhandshake,whichisseenasasymbolofstrengthandcharacter.TheFrenchgenerallyhaveamuchsofterhandshake.TheymayfeeluncomfortablewiththegripofaGerman,andtheGermanmaywonderaboutthelimphandshakeoftheFrench.MiddleEasternersmayputthefreehandontheforearmoftheperson,thenthedistancetotheotherpersondiminishes.2020/3/1316Kissing亲吻礼欧美人，待别是意大利、法国、荷兰、德国、美国人多喜欢亲吻礼，但是，此礼对象划分不同范围的，范围界限很严格，来不得半点含糊，用中国话，叫不能越雷池一步。长辈人若吻子女和下辈人，只吻额头部位。如果低辈人吻长者，只能吻长者的下颌部位。若同辈人、亲友年纪相近，只要脸颊贴一下，或吻一下脸颊即可，只有情人、夫妻之间才可嘴对地相互拥抱而吻。2020/3/1317吻手礼“吻手礼”除在英国流行外，在东欧国家也盛行，但是含义和英国不同。这个地区的妇女们，大都热心家务劳动，但是，又怕丈夫因自己干活手粗了而不爱自己，所以非常期盼丈夫给自己行吻手礼，以表示对自己的敬爱。在这些国家的报刊上，经常刊登国家领导人向普通女工行吻手礼的照片，这会赢得妇女对领导人的好感。Hongi（碰鼻礼）Bytouchingthenoses,notonlythesincerewelcomeisexpressed,butalsothebreathisfelt,whichmeansthehostsandtheguestssharethelife.CardsceremonystandardsWhenyouareexchangingcardswithothers,youshouldhandinwithtwohands.Ifyouwanttogetothers’cards,youcansay:ifyouareconvenient,pleasegivemeacard.Whenyougetothers’cards,lookatitandputitcarefullyIfyoudon’tunderstandsomedifficultwords,inordertoavoidmisunderstandings,youshouldreadytolistentoadvice.don’tholdoutyourhandtogetothers’cards,youcansaylikethis:ifyouareconvenient,pleasegivemeacard.Wecankeepintouchinthefuture.Socialentertainment1)Diningpractices2)Drinkingpractices3)SeatingarrangementsDinningetiquetteDiningEtiquetteThePlaceSettingTips&Hints•Startfromtheoutsidewithsilverwareandworkyourwayin.•Silverwareatthetopoftheplateisfordessert.WhentoeatItisokaytosiponyourwateratthetablerightaway.Forallotherdrinks,waitforyourhosttostart.Donothelpyourselftothebreadonthetableuntilthehostsignalsyoutodoso.Passthebreadorothershareditemstotheleft.Startyourmealonlywheneveryonehasbeenservedandyourhostbegins.Buffetsaretheexception.StylesofCuttingContinental(European)KnifeinrighthandForkinlefthandTinesofforkremaindownKnifeusedforcuttingandpushingfoodontoforkAmericanKnifeheldinrighthandtocutPlaceknifedownandputforkinrighthandtobringfoodtomouthTin