常用英语售前模板

一、付款阶段1.买家未付款催单技巧：(AwaitingPayment)DearvaluedCustomer,Thankyouforyourorder,Wehavethisiteminstock,ifyouhaveanyqueryforprocessingthepaymentoftheorder,pleasefeelfreetocontactus.Thankyou!SellerID2.款项正在审核阶段(Pendingpaymentverification)DearValuedCustomer,Thankyouforyourorder.Yourpaymentiscurrentlybeingprocessedandwillbeshippedtoyouassoonasyourpaymenthasbeenconfirmed.Ifyoudoexperienceanypaymentissues,pleasefeelfreecontactus.Thankyou!SellerID二、订单付完款后，发货前1.买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见DearValuedCustomer,Thankyouforyourorder.Theitem(s)youorderediscurrentlyoutofstock,however,youcanselectanitem(s)ofequalvaluetoyourorder,orrequestarefund.Pleaseletusknowwhichyouprefer.Welookforwardingtohearingfromyousoon.Thankyou.SellerID2.买家所在的国家地址较偏远，不能包邮，建议买家补运费DearValuedCustomer,Thankyouforyourorder.Wearesorrythatwecannotshipyouritem(s)viathefreeshippingmethodastheaddressyouhaveprovidedislocatedinaremotearea.Inorderforustoshipyouritem(s)toyouassoonaspossible,youwillneedtopayanextra$(付款金额),oryoucanrequestafullrefund.Wearesorryforanyinconveniencethismayhavecaused.Pleaseletusknowwhichyouprefer.Thankyou.SellerID3.买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？DearValuedCustomer,Thankyouforyourorder.Wearesorrythatwecannotshipyouritem(s)viaDHL（四大快递)atthispoint.Wecanonlyshipyouritem(s)viaE-packet（或者其他的货运方式）whichusuallytakes10-15businessdaysfordelivery.PleaseletusknowassoonaspossibleifweshouldproceedwiththeE-packetshippingmethod.Welookforwardtohearingfromyousoon.Thankyou.SellerID4.卖家不能正常发货（例如春节长假），请买家同意延长备货期DearValuedCustomer,Thankyouforyourorder.Pleasenotethattherewillbeshippingdelaysduetothenationalholidaysandyourordermightnotarriveattheexpectedtimeframe.Weplantoextendtheleadtime,wouldyoupleaseacceptit?Thankyouforyourunderstandingandpatience.SellerID