TS16949 Training

1PreparedByChrissZhengSiteQAJul.2005质量管理体系—汽车生产和相关维修零件组织应用ISO9001：2000的特别要求2AgendaHistoryQualitySystemBasicKnowledgeTS16949AdditionalRequirements3ISO/TS16949:2002BS5750ISO9000:1994VDA6QS-9000AVSQEAQFISO/TS16949:1999ISO9001:2000ISO/TS16949:2002Roadmap4ISO/TS16949:2002FinalizationISO/TS16949:2002是由下列单位起草:•国际汽车行动小组(IATF)•日本车辆制造者协会(JAMA)•ISO/TC176,所支持取代初版1999ISO/TS16949:2002整合所有ISO9001:2000之要求5MembershipOfTheIATFRegistrarschemeadministeredbyIATF.CertificationdelegatedtoNationalTradeassociations;6QS9000DifferenceBetweenISO9001/TL9000/QS9000/TS16949ISO/TS16949TL9000:R3.0ISO9001:20007ISO/TS16949:2002GoalContinualimprovement持续改进Emphasizingdefectprevention强调缺陷预防Thereductionofvariationandwaste减少变差和浪费Includingcustomerspecificrequirements8ISO/TS16949:2002OEMRequirementAudi/V(passwaodrequired)GM(passwordrequired)Visteon:2002任何汽车供应链内组织均符合本规范所指具认证资格任何由发动机驱动之车辆均可考量视为汽车业汽车相关之零件•适用于生产或服务零件制造场所•场所的定义为增值制造流程产生的地点•制造的定义为制作生产原料,零件或组装,或热处理,涂装与电镀服务10ContinualImprovementOfTheQualityManagementSystemCustomerCustomerRequirementsSatisfactionManagementresponsibilityResourceManagementMeasurement,analysisandimprovementProductrealizationProductoutputinputQualityManagementProcessModel11输入输出活动（加资源）BasicProcessModel12OutputInputResources(Equipment/Capital)Resources(People)How如何做Whatresult量度方法能力/技能/资格机器/设备/装置方法/程序/指导书/技术测量/评估/绩效/指标ProcessModelAnalysis龟形图Process13ProcessAndProcessApproachCustomerOrientedProcesses客戶导向过程SupportOrientedProcesses支持性导向过程ManagementOrientedProcesses管理导向过程14MarketAnalysis/CustomerRequirementTender/BidOrder/RequestProductandProcessDesignProductandProcessVerification/ValidationProductManufacturingDeliveryPaymentWarranty/ServicePostSales/CustomerFeedbackCustomerOrientedProcesses组织活动1活动2活动3…支援过程输入输出客户InOut12315OutIn76543281InInInInInInInOutOutOutOutOutOutOut客戶要求报价客户拿到『报价单』CustomerOrientedProcesses章鱼图16ManagementreviewCustomerfocusQualitypolicyandobjectivesmonitorQualitymanagementsystemplanningManagementOrientedProcesses17CertificateProcess创建体系并实施至少12个月确认所有客户要求已实施向IATF认可之认证单位提出申请全球只有48家被认可到厂进行文件审查三个月内进行正式评鉴(事先提报到IATF)文审后三个月内需正式评鉴评估纠正措施核发具IATF序号之认证证书依续审规定进行延期不得超过一个月第三年为重新评鉴,重新评估证书再发18CustomerFocus以客户为关注焦点QualityManagementSystemPrinciplesLeadership领导作用InvolvementOfPeople全员参与ProcessApproach过程方法SystemApproachToManagement系统化管理FactualApproachToDecisionMaking基于事实的决策方法MutuallyBeneficialSupplierRelationships与供方互利的关系ContinualImprovement持续改进19CustomerFocus以客户为关注焦点Organizationsdependontheircustomersandthereforeshouldunderstandcurrentandfuturecustomerneeds,shouldmeetcustomerrequirementsandstrivetoexceedcustomerexpectations。组织依赖于他们的客户，因此应该了解客户当前和未来的需求，应该满足客户的要求，并应该致力于超越客户的期望。QualityManagementSystemPrinciples20Leadership领导作用Leadersestablishunityofpurposeanddirectionoftheorganization.Theyshouldcreateandmaintaintheinternalenvironmentinwhichpeoplecanbecomefullyinvolvedinachievingtheorganization’sobjective.领导者建立其组织的方向和统一的目标，他们应该创造并维护内部环境以使组织中的人们能充分参与到实现组织的目标的活动中去。QualityManagementSystemPrinciples21InvolvementofPeople全员参与Peopleatalllevelsaretheessenceofanorganizationandtheirfullinvolvementenablestheirabilitiestobeusedfortheorganization’sbenefit.组织中所有层次的员工是组织的基本，他们的充分参与能使他们的才能被用于使组织的获利。QualityManagementSystemPrinciples22ProcessApproach过程方法Adesiredresultisachievedmoreefficientlywhenactivitiesandrelatedresourcesaremanagedasaprocess.当活动和有关资源被作为一个过程管理起来时，期望的结果能被更有效的实现。QualityManagementSystemPrinciples23SystemApproachToManagement系统化管理Identifying,understandingandmanaginginterrelatedprocessesasasystemcontributestotheorganization’seffectivenessandefficiencyinachievingitsobjectives.作为一个系统识别、了解并管理相互关联的过程，致力于组织的效益和效率以实现组织的目标。QualityManagementSystemPrinciples24ContinualImprovement持续改进Continualimprovementoftheorganization’soverallperformanceshouldbeapermanentobjectiveoftheorganization.持续改进组织的各个方面的表现应该是组织永恒的目标。QualityManagementSystemPrinciples25FactualApproachToDecisionMaking基于事实的决策方法Effectivedecisionsarebasedontheanalysisofdataandinformation.有效的决策应基于对数据和信息的分析的基础上。QualityManagementSystemPrinciples26MutuallyBeneficialSupplierRelationships与供方互利的关系Anorganizationanditssuppliersareinterdependentandamutuallybeneficialrelationshipenhancestheabilityofbothtocreatevalue.组织及其供应商之间应是相互依赖的，并且互利的关系能提高两者创造价值的能力。QualityManagementSystemPrinciples27ISO/TS16949:2002DocumentProcedure七个需要文档化的程序：文档管制(4.2.3)记录管制(4.2.4)培训(6.2.2.2)内部稽核(8.2.2)不合格品控制(8.3)纠正措施(8.5.2)预防措施(8.5.3)28七个必需的程序，但未必文档化：员工激励与强化(6.2.2.4)变更管制(7.1.4)来料品质(7.4.3.1)服务信息的反馈(7.5.1.7)监控与测量装置的控制(7.6)内部实验室(7.6.3.1)持续改进(8.5.1.1)ISO/TS16949:2002DocumentProcedure294QualityManagementSystem30Ensuringcontroloveroutsourcedprocessesshallnotabsolvetheorganizationoftheresponsibilityofconformitytoallcustomerrequirements.确保对外包过程的控制不能免除组织符合所有顾客要求的责任。NOTE:Seealso7.4.1Purchasingprocess7.4.1.3Customer-approvedsources4.1.1GeneralRequirements–Supplemental