使用9004指引理解ISO90012000标准的要求（英文版）

INTRODUCTIONUnderstandingtheProcurementofISO9001:2000RequirementsUsingISO9004:2000GuidanceSiDaily–P.E.Director,QualityManagementServicesCMTC–January2002PresentedtoASQChapter,SanFernandoValleyChapterSiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterISSUES-TOPICSTheQualityPolicyandSuppliersQualityObjectivesThePurchasingProcess(paragraph7.4)SupplierControlProcessMinimumRequirementsISO9001:2000SuppliersandPartnershipsTheCMTCPracticeVisionThankyouSiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterQUALITYPOLICYAgoodsystemstartswiththeQualityPolicy.InestablishingtheQualityPolicytopmanagementshouldconsider:•Thelevelandtypeoffutureimprovementneededfortheorganizationtobesuccessful.•Theexpectedordesireddegreeofcustomersatisfaction.•Thedevelopmentofpeopleintheorganization.•Theneedsandexpectationsofotherinterestedparties.•TheresourcesneededtogobeyondISO9001requirements.And•“ThepotentialcontributionsofSuppliersandPartners.”SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterQUALITYOBJECTIVESTheorganization’sstrategicplanningandtheQualityPolicyprovideaframeworkforsettingofthequalityobjectives.TopManagementshouldestablishtheseobjectivesleadingtoimprovementoftheorganizationsperformance.Theobjectivesshouldbecapableofbeingmeasuredinordertofacilitateaneffectiveandefficientreviewbymanagement.SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterQUALITYOBJECTIVESWhenestablishingtheseobjectives,managementshouldalsoconsider:•Currentandfutureneedsoftheorganizationsandthemarketsserved.•Relevantfindingsfrommanagementreviews.•Currentproductandprocessperformance.•Levelsofsatisfactionofinterestedparties.•Selfassessmentresults.•Benchmarking,competitorsanalysis,opportunitiesforimprovement.and•Resourcesneededtomeettheobjectives.SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterQUALITYOBJECTIVESThequalityobjectivesshouldbecommunicatedinsuchawaythatpeopleintheorganizationcancontributetotheirachievement.Responsibilityfordeploymentofqualityobjectivesshouldbedefined.Objectivesshouldbesystematicallyreviewedandrevisedasnecessary.ISO9001:2000QualityManagementSystemsRequirements.Paragraph5.4.1QualityobjectivesTopmanagementshallensurethatQualityobjectives,includingthoseneededtomeetrequirementsforproduct,areestablishedatrelevantfunctionsandlevelswithintheorganization.TheQualityobjectivesshouldbemeasurableandconsistentwiththeQualityPolicy.SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterRESPONSIBILITYRESOURCEMANAGEMENTPRODUCTREALIZATIONMEASUREMENTandIMPROVEMENTSiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterPURCHASING7.4Purchasing7.4.1PurchasingprocessTopmanagementoftheorganizationshouldensurethateffectiveandefficientpurchasingprocessesaredefinedandimplementedfortheevaluationandcontrolofpurchasedproducts,inorderthatpurchasedproductssatisfytheorganization’sneedsandrequirements,aswellasthoseofinterestedparties.Useofelectroniclinkagewithsuppliersshouldbeconsideredinordertooptimizecommunicationsofrequirements.Toensuretheeffectiveandefficientperformanceoftheorganization,managementshouldensurethatpurchasingprocessesconsiderthefollowingactivities:•timely,effectiveandaccurateidentificationofneedsandpurchasedproductspecifications;SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterPURCHASING•evaluationofthecostofpurchasedproduct,takingaccountofproductperformance,priceanddelivery’•theorganization'sneedandcriteriaforverifyingpurchasedproducts;•uniquesupplierprocesses;•considerationofcontractadministration,forbothsupplierandpartnerarrangements;•warrantyreplacementfornonconformingpurchasedproducts;•logisticrequirements;•productidentificationandtraceability;•preservationofproduct;SiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterPURCHASING•documentation,includingrecords;•controlofpurchasedproductwhichdeviatesfromrequirements;•accesstosuppliers’premises;•productdelivery,installationorapplicationhistory;•supplierdevelopment;•identificationandmitigationofrisksassociatedwiththepurchasedproductSiDaily–P.E.-Director,QualityManagementServices-CMTC–January2002--PresentedtoASQChapter,SanFernandoValleyChapterPURCHASINGRequirementsforsuppliers’processesandproductspecificationsshouldbedevelopedwithsuppliersinordertobenefitfromavailablesupplierknowledge.Theorganizationcouldalsoinvolvesuppliersinthepurchasingprocessinrelationtotheirproductsinordertoimprovetheeffectivenessandefficiencyoftheorganization’spurchasingprocess.Thiscouldalsoassisttheorganizationinitscontrolandavailabilityofinventory.SiDaily–P.E.-Director,QualityManagementService