How-To-Make-An-Espresso

GEN-0041Page1of3SSTTAANNDDAARRDDOOPPEERRAATTIINNGGPPRROOCCEEDDUURREETASK:HOWTOMAKEANESPRESSO怎样制作特浓咖啡?TASKNUMBER:GEN-0041DEPARTMENT:F&B-GeneralDATEISSUED:Mar.2008GUESTEXPECTATION:Thatespressoaremadefreshandalaminuteandareserveinapre-heatedcupbyfriendlyandsmilingstaff.特浓咖啡制作新鲜,用热的咖啡杯装,并由友善微笑的服务员服务.TIMETOTRAIN:20minutesWhyisthistaskimportantforyouandourguests?Answers:1.Tomaximizeguestssatisfaction最大限度的满足客人2.Toensureespressosaremadeconsistently确保特浓咖啡都按照统一的制作方法3.Toensureespressosareservehot确保咖啡服务时是热的4.Toensurealemontwistandacookieareserved确保柠檬丝和曲奇饼有配套服务。GEN-0041Page2of3STEPSHOW/STANDARDSTRAININGQUESTIONS1)PrepareMise-en-Place准备工作Gotothesidestationandputonaservicetrayanespressocup,espressosaucerandanespressospoon.到工作台在托盘上准备一套特浓咖啡杯、碟和更。Makesuretheyarecleananddry.确保准备的东西干净干燥，状况良好1.Whyshouldtheequipmentbecleananddry?为什么这些用具必须干净干燥？2)Gotocoffeemachine走向咖啡机Gotothecoffeemachine,carryingallitemsontheservicetray.拿所有准备的东西到咖啡机旁Becarefulnottodropanything.记得不要忘记落下一些东西1.Whyshouldyoubecarefulnottodropanything?为什么要注意不要落下什么东西3)Heattheespressocup预热特浓咖啡杯Heattheespressocupwithboilingwaterfromthemachine.从咖啡机打开水预热特浓咖啡杯Waitfor10seconds.Pourthewateroutinthedrainofthecoffeemachine.10秒钟后把杯中的水到在咖啡机中的排水沟中1.Whyshouldyoupre-heatthecup?为什么要预热咖啡杯？2.Whyshouldyouwait10seconds?为什么要等待10秒钟？4)Presstheespressobutton按动按钮Placetheespressoexactlyunderneaththespoutofthecoffeemachine.把特浓咖啡被正确的放在咖啡机的咖啡出口处。Presstheespressobutton.Waittillthemachinehasstoppedpouringintothecup.按动特浓咖啡按钮，直到咖啡停止出咖啡后移出咖啡杯Removecupandplaceontheespressosaucer把特浓咖啡杯放在杯碟上.1.Whyshouldthecupbeexactlyunderthemachinesprout?为什么杯必须正好在咖啡机的咖啡出口处？2.Whyshouldyouwaitforthemachinetofinish?为什么要等到咖啡机停止出咖啡为止？5)CheckifespressocupandespressosaucerarecleanEnsuretheespressocupandespressosaucerarecleanandnocoffeehasspiltonthem.1.Whyshouldthecupandsaucerbeclean?GEN-0041Page3of3检查杯和碟等是否干净检查杯和碟等是否干净，确保没有咖啡飞溅到上面Iftherehas,wipethemwithadampcleanrag.如果有飞溅的咖啡，必须用干净的湿的抹布抹干净为什么杯和碟必须干净？STEPSHOW/STANDARDSTRAININGQUESTIONS6)AlignespressocupandespressospoonPlacethehandleoftheespressocupat4o’clockposition.把咖啡杯柄放在指向4点的位置Placetheespressospoonat4o’clockposition,underneaththehandleofthecup.咖啡更放在4点的、杯柄下面的地方，Thespoon’shandlemustbepointingtowardstheguest.咖啡更柄必须朝向客人1.Whyshouldthehandlebeat4o’clock?为什么咖啡更必须指向4点？2.Whyshouldthespoonbeat4o’clock?为什么咖啡更必须指向4点？3.Whyshouldthehandlebetowardstheguest?为什么咖啡更柄必须对着客人？7)PutontrayHoldtheespressosaucerandliftwithyourindexfingerandthumbontothecocktailtray.用右手食指和拇指拿咖啡杯放在鸡尾酒盘中Placecarefullyontheservicetray.Notspillinganything.小心的把这些放在托盘中，注意不要飞溅出咖啡Sentthecoffeetoguestimmediately.迅速的把咖啡送给客人。Nowaskthetraineetopracticethetaskfromstarttoendtotestcompetency.让大家练习并考核。