酒店服务指南(中英文版) (1)(DOC)

1服务指南THESERVICEGUIDE2目录总经理致辞大堂服务LOBBYSERVICES1．大堂经理AssistantManager2．问讯∕留言Information∕Message3．预订∕接待Reservation∕Reception4．收银∕结账Cashier5．信用卡CreditCard6．退房时间Check-outTime7．客房门卡RoomCard8．行李服务LuggageService9．大堂保险箱LobbySafebox10．商务中心BusinessCenter11．残疾人士设施HandicappedFacilities12．着装Dressing13．停车Parking客房服务GUESTROOMSERVICES1．客房中心HousekeepingCenter2．房间清洁服务RoomCleaning3．房间夜床服务Turn-downService4．洗衣服务LaundryService5．小酒吧Mini-Bar6．房间加床服务ExtraBed7．送餐服务RoomService8．擦鞋服务Shoes-shineService9．叫醒服务Wake-upCall310．电话Telephone11．电吹风HairDryer12．电熨斗/烫衣板Iron/IronBoard13．房间保密/电话免打扰KeeptheRoomNumberSecret/AvoidBeingDisturbed14．失物招领LostAndFound15．电视节目TVChannel16．网上漫游InternetService17．空气调节AirConditioner18．电源总开关EnergySaver19．电源说明PowerSupply20．紧急情况Emergency餐饮服务FOOD&BEVERAGESERVICES1．宴会预订BanquetReservation2．中餐厅ChineseRestaurant3．送餐服务RoomService娱乐服务ENTERTAINMENTSERVICE1.商务区Businessdistrict(CBD)2．量贩区ktvVolumeareaktv康乐服务RECREATIONSERVICE康乐中心Therecreationcenter安全指南SAFETYDIRECTORY1．遵守措施complywiththemeasures2．宾客注意事项Guest’sNotices43．安保Safeguard4．火警FirePrevention5．火警须知Firealarmnotice电话指南TELEPHONEDIRECTORY1．拨打客房电话RoomtoRoomCalls2．拨打外线电话OutsideCalls3．国内直拨电话DDDCalls4．国内、国际直拨须知IDD&DDDServiceGuide客房物品有偿价格表GESTROOMITEMSPAIDAPRICELIST5尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。酒店全体员工祝阁下旅途愉快！湛江富丽华大酒店总经理WelcomeyoutozhanjiangFuramaHotelWeinlinewiththeservicetenetofsafetyfirst,customersfirst,sincerelyprovideyouwiththemostconsiderateservice,makeyoureallyfeelathome.Hotelallstaffwishyouapleasantjourney!Goodluck!ZhanjiangfuramahotelThegeneralmanager6大堂服务LOBBYSERVICES1．大堂经理AssistantManagerTEL6789位于酒店大堂内，24小时为您提供服务。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2．问讯∕留言Information∕MessageTEL6622如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。YoucantellourInformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3．预订∕接待Reservation∕ReceptionTEL6622酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务。Thehotelreceptiondesk24hourstoprovideyouwithbookingroom,ktvbox,registrationandotherservices4．收银∕结账CashierTEL6622位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。It’slocatedattheFrontDeskinthelobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5．信用卡CreditCardTEL6622欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcometousethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,6．退房时间Check-outTimeTEL6622饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.77．客房门卡RoomCardTEL6622酒店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.8．行李服务LuggageServiceTEL6622我们为您提供店内免费运送或寄存行李服务。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.9．大堂保险箱LobbySafeboxTEL6622大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。酒店对留在客房内物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.10．商务中心BusinessCenterTEL6622位于酒店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。服务时间：08：00-22：00Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginChineseorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-10：00pm11．残疾人士设施HandicappedFacilitiesTEL6622酒店备有轮椅车，如需使用请与行李房联系。Wealsoofferwheelchairandwalkingstick.PleasecontacttheLuggageRoomifyouneed.12．着装Dressing我们建议您在酒店所有餐厅和公共场所穿着合适的衣装。Weadviseyoutoweartheproperformaldressinallrestaurantsandpublicplaces.813．停车Parking酒店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon’tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafedepositboxoftheFrontDeskinthelobby.客房服务GUESTROOMSERVICES1．客房中心HousekeepingCenterTEL6666客房中心24小时为您服务，如有需要请与客房中心联系。Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.2．房间清洁服务RoomCleaningTEL6666您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。Hang“MakeupRoom”signboardatthedoorknoborcallhousekeeping,andthenwe’llcleanyourroomatsoonaspossible.3．房间夜床服务Turn-downServiceTEL6666酒店为您提供每日开夜床服务。Hotelprovidedailyopenbedsserviceforyou.4．洗衣服务LaundryServiceTEL6666酒店为您提供水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。9Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10：00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.PleaserefertotheLaundryListinyourroom.fordetails.5．小酒吧Mini-BarTEL6666客房内备有小酒吧，为您准备了多种酒水