论提高企业员工敬业度的策略

学号201192310158西北师范大学知行学院本科学生毕业论文（设计）论提高企业员工敬业度的策略系别名称：经济管理系专业名称：工商管理学生姓名：刘一帆指导教师：张正灿副教授二〇一四年十一月StudentID201193210158BACHELOR'SDEGREETHESISOFZHIXINGCOLLEGEOFNWNUOntheimprovementofenterpriseemployeeengagementstrategiesDeptof：DepartmentofeconomicmanagementSubject：BusinessAdministrationName：YifanLiuDirectedby：ZhengcanZhangAssociateProfessorNovember2014目录I目录目录...................................................................................错误!未定义书签。摘要...........................................................................................................IIIABSTRACT....................................................................................................IV正文...................................................................................错误!未定义书签。一、员工敬业度的内涵及作用.......................................错误!未定义书签。（一）员工敬业度的内涵...............................................错误!未定义书签。(二)员工敬业度的重要作用...........................................................................2二、企业员工敬业度的影响因素...................................错误!未定义书签。（一）个体因素.............................................................................................31、不同职位和不同年龄阶段对敬业度的影响............................................32、工作动机和态度对敬业度的影响..........................错误!未定义书签。3、综合素质与技能对敬业度的影响..........................................................4（二）工作因素.............................................................错误!未定义书签。1、工作内容设计不科学...........................................错误!未定义书签。2、工作生活环境不理想...........................................................................53、工作得不到认可..................................................................................5（三）组织因素.............................................................................................61、领导力及管理水平..............................................................................62、培训与开发.........................................................................................63、组织文化............................................................................................74、薪酬与福利.........................................................................................7目录II三、提高企业员工敬业度的策略...................................................................7(一)个人层面................................................................................................71、加强个人修养，培养敬业意识.............................................................82、培养员工的主人翁精神，增强责任感...................................................83、提高知识、技能水平...........................................................................8（二）工作层面.............................................................................................91、从工作设计入手提升员工敬业度..........................................................92、完善的激励机制，提高员工敬业度......................................................93、营造良好的工作环境，提升员工的归属感..........................................10（三）组织层面.............................................................错误!未定义书签。1、给以员工人性化管理...........................................错误!未定义书签。2、努力提高公平度和具有竞争力的薪酬...................错误!未定义书签。3、做好员工的职业生涯设计....................................错误!未定义书签。4、转变领导角色，提升管理水平.............................错误!未定义书签。结束语...............................................................................错误!未定义书签。主要参考文献..................................................................................................V致谢.................................................................................................................VI摘要III摘要随着经济环境迅速变化和市场竞争日益激烈，越来越多的企业意识到，拥有一批敬业的员工可以提高企业的竞争力。企业的生存仅仅凭借其产品本身是不够的，而是和员工的努力敬业息息相关，只有敬业的员工加上满意的客户才能使企业持续稳健的发展。员工敬业度是指员工在工作中将自我与工作角色相结合，并对工作、组织及团体的承诺、认同和投入的程度。因而只有当员工认同工作并做出承诺时，才能全力投入自身的智力、精力和努力，达到高度敬业，这种敬业是指工作和情感的双重敬业。员工敬业度对企业绩效及企业的竞争力有着重要的影响，是企业成功经营的关键,能够促进企业与员工实现双赢。因此，如何提升员工敬业度，激励员工努力工作，为组织做出贡献已成为人力资源管理的重点和难点。本文通过分析影响企业员工敬业度的因素，提出了提升企业员工敬业度的策略，以期有一定的理论价值和现实指导意义。关键词：员工；敬业度；影响因素；策略一员工敬业度的内涵及作用4ABSTRACTWithrapidlychangingeconomicenvironmentandtheincreasinglyfiercemarketcompetition,moreandmoreenterprisesrealizethathasagroupofdedicatedemployeesisthemostfundamentalenterprisecompetitiveadvantage.Thesurvivaloftheenterprisejustbyvirtueoftheproductsitselfisnotenough,andthededicatedeffortsofthestaffsarecloselyrelated,thededicatedstaffsandsatisfiedcustomerscancontributetoenableenterprisestosustainedandhealthydevelopment.Therefore,howtoimproveemployeeengagementandinspireemployeestofurthereffortsfortheorganizationhasbecomeanimportantanddifficult.Employeeengagementisreferstotheemployeesintheworkitselfandthecombinationofjobroles,andcommitmenttowork,organizationandgroup,thedegreeofidentityandcommitment.Andonlywhenemployeesagreewithworkandmakeacommitment,intelligence,energy,andtoconcentrateontheirownefforts,toachievehighlyprofessionaldedication,thededicationreferstothedualprofessionalworkandemotion.Employeeengagementofthecompetitivenessoftheenterpriseperformanceandhasanimportantinfluence,isthekeytobusinesssuccess,canpromoteenterpriseandemployeerealizeawin-winsituation.Therefore,howtoimproveemployeeenga