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目标mission/objective集体目标groupobjective内部环境internalenvironment外部环境externalenvironment计划planning组织organizing人事staffing领导leading控制controlling步骤process原理principle方法technique经理manager总经理generalmanager行政人员administrator主管人员supervisor企业enterprise商业business产业industry公司company效果effectiveness效率efficiency企业家entrepreneur权利power职权authority职责responsibility科学管理scientificmanagement现代经营管理modernoperationalmanagement行为科学behaviorscience生产率productivity激励motivate动机motive法律law法规regulation经济体系economicsystem管理职能managerialfunction产品product服务service利润profit满意satisfaction归属affiliation尊敬esteem自我实现self-actualization人力投入humaninput盈余surplus收入income成本cost资本货物capitalgoods机器machinery设备equipment建筑building存货inventory(3)领先性primacy普遍性pervasiveness忧虑fear忿恨resentment士气morale解雇layoff批发wholesale零售retail程序procedure规则rule规划program预算budget共同作用synergy大型联合企业conglomerate资源resource购买acquisition增长目标growthgoal专利产品proprietaryproduct竞争对手rival晋升promotion管理决策managerialdecision商业道德businessethics有竞争力的价格competitiveprice供货商supplier小贩vendor利益冲突conflictofinterests派生政策derivativepolicy开支帐户expenseaccount批准程序approvalprocedure病假sickleave休假vacation工时labor-hour机时machine-hour资本支出capitaloutlay现金流量cashflow工资率wagerate税收率taxrate股息dividend现金状况cashposition资金短缺capitalshortage总预算overallbudget资产负债表balancesheet可行性feasibility投入原则thecommitmentprinciple投资回报returnoninvestment生产能力capacitytoproduce实际工作者practitioner最终结果endresult业绩performance个人利益personalinterest福利welfare市场占有率marketshare创新innovation生产率productivity利润率profitability社会责任publicresponsibility董事会boardofdirector组织规模sizeoftheorganization组织文化organizationalculture目标管理managementbyobjectives评价工具appraisaltool激励方法motivationaltechniques控制手段controldevice个人价值personalworth优势strength弱点weakness机会opportunity威胁threat个人责任personalresponsibility顾问counselor定量目标quantitativeobjective定性目标qualitativeobjective可考核目标verifiableobjective优先priority工资表payroll经验法theempiricalapproach人际行为法theinterpersonalbehaviorapproach集体行为法thegroupbehaviorapproach协作社会系统法thecooperativesocialsystemsapproach社会技术系统法thesocial-technicalsystemsapproach决策理论法thedecisiontheoryapproach数学法themathematicalapproach系统法thesystemsapproach随机制宜法thecontingencyapproach管理任务法themanagerialrolesapproach经营法theoperationalapproach人际关系humanrelation心理学psychology态度attitude压力pressure冲突conflict招聘recruit鉴定appraisal选拔select培训train报酬compensation授权delegationofauthority协调coordinate业绩performance考绩制度meritsystem表现behavior下级subordinate偏差deviation检验记录inspectionrecord误工记录recordoflabor-hourslost销售量salesvolume产品质量qualityofproducts先进技术advancedtechnology顾客服务customerservice策略strategy结构structure(4)策略strategy政策policy灵活性discretion多种经营diversification评估assessment一致性consistency应变策略consistencystrategy公共关系publicrelation价值value抱负aspiration偏见prejudice审查review批准approval主要决定majordecision分公司总经理divisiongeneralmanager资产组合距阵portfoliomatrix明星star问号questionmark采购procurement人口因素demographicfactor地理因素geographicfactor公司形象companyimage产品系列productline合资企业jointventure破产政策liquidationstrategy紧缩政策retrenchmentstrategy战术tactics(5)追随followership个性individuality性格personality安全safety自主权latitude悲观的pessimistic静止的static乐观的optimistic动态的dynamic灵活的flexible抵制resistance敌对antagonism折中eclectic(6)激励motivation潜意识subconscious地位status情感affection欲望desire压力pressure满足satisfaction自我实现的需要needsforself-actualization尊敬的需要esteemneeds归属的需要affiliationneeds安全的需要securityneeds生理的需要physiologicalneeds维持maintenance保健hygiene激励因素motivator概率probability强化理论reinforcementtheory反馈feedback奖金bonus股票期权stockoption劳资纠纷labordispute缺勤率absenteeism人员流动turnover奖励reward(7)特许经营franchise热诚zeal信心confidence鼓舞inspire要素ingredient忠诚loyalty奉献devotion作风style品质trait适应性adaptability进取性aggressiveness热情enthusiasm毅力persistence人际交往能力interpersonalskills行政管理能力administrativeability智力intelligence专制式领导autocraticleader民主式领导democraticleader自由放任式领导free-reinleader管理方格图themanagerialgrid工作效率workefficiency服从obedience领导行为leaderbehavior支持型领导supportiveleadership参与型领导participativeleadership指导型领导instrumentalleadership成就取向型领导achievement-orientedleadership个人品质able有才干的,能干的adaptable适应性强的active主动的,活跃的aggressive有进取心的ambitious有雄心壮志的amiable和蔼可亲的amicable友好的analytical善于分析的apprehensive有理解力的aspiring有志气的,有抱负的audacious大胆的,有冒险精神的capable有能力的,有才能的careful办理仔细的candid正直的competent能胜任的constructive建设性的cooperative有合作精神的creative富创造力的dedicated有奉献精神的dependable可靠的diplomatic老练的,有策略的disciplined守纪律的dutiful尽职的well--educated受过良好教育的efficient有效率的energetic精力充沛的expressivity善于表达faithful守信的,忠诚的frank直率的,真诚的generous宽宏大量的genteel有教养的gentle有礼貌的humorous有幽默impartial公正的independent有主见的industrious勤奋的ingenious有独创性的motivated目的明确的intelligent理解力强的learned精通某门学问的logical条理分明的methodical有方法的modest谦虚的objective客观的precise一丝不苟的punctual严守时刻的realistic实事求是的responsible负责的sensible明白事理的sporting光明正大的steady踏实的systematic有系统的purposeful意志坚强的sweet-tempered性情温和的temperate稳健的tireless孜孜不倦的教育程度education学历educationalhistory学历educationalbackground教育程度curriculum课程major主修minor副修educationalhighlights课程重点部分curriculumincluded课程包括specializedcourses专门课程coursestaken所学课程specialtraining特别训练socialpractice社会实践part-timejobs业余工作summerjobs暑期工作vacationjobs假期工作refreshercourse进修课程extracurricularactivities课外活动physicalactivities体育活动recreationalact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