海外KD工厂索赔业务培训教程（PPT30页)

海外KD工厂索赔业务培训教程TheTrainingCourseonClaimBusinessinOverseasKDPlants上海吉利美嘉峰国际贸易股份有限公司制造技术部ManufacturingTechnologyDept.GeelyInternationalCorporation2013年8月2日2August2013目录/Contents一．海外工厂索赔业务简介BriefintroductiononClaimBusinessinOverseasKDPlants二.KD质量信息流程的操作OperationofKDqualityinformationflow三.现场索赔确认单的制作Makingouttheclaimformofon-siteconfirmation一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants1、索赔业务术语ThetermsrelatedtoKDpartsclaim物料索赔：指甲方按销售合同规定所提供的KD产品，在运抵乙方指定的地点后，在开箱验货、生产组装及调试过程中，因甲方原因，出现漏发或错发的物料损坏或报废、KD物料功能不全或功能丧失等质量事件，乙方因维护生产需要而向甲方提出补偿物料损失的索赔要求，甲方根据协议规定，满足乙方索赔要求的过程。Partsclaim:PartsclaimreferstotheprocessthatafterPartyAhasshippedtheKDpartssuppliedbyPartyAaspertheSalesContracttotheplacedesignatedbyPartyB,therearetobefound,duetoPartyA’sreason,theissuessuchaspartsbeingshort-deliveredordeliveredwrongorqualityissuessuchaspartsbeingdamagedortobescraped,KDpartsnotfunctioningadequatelyorlosingfunctionintheprocessofunpackingtoinspect,assemblingandrectification,andthenPartyBlodgestheclaimagainstPartyAforcompensatingthelossesinmaterialssoastomeettheneedsofproductionandPartyAhonorstheclaimraisedbyPartyBasperagreement.一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants1、索赔业务术语ThetermsrelatedtoKDpartsclaim修复索赔：指因甲方责任造成并经甲方确认可修复的物料，在KD工厂由乙方修复后，乙方向甲方提出修复费用的索赔要求。Reworkclaim:ReworkclaimreferstotheclaimraisedbyPartyBforcompensatingthereworkcostaftertheKDparts,whosequalityproblemsareascribedtoPartyAbutareconfirmedtobereworkablebyPartyA(Claimsonthepaintingproblemsarelimitedtothedamagescausedduringtheprocessoftransportationandpackaging),arereworkedbyPartyBintheKDAssemblyPlant.订单号：一般指甲乙双方签署KD套件销售合同时的流水号，一般为6位阿拉伯数字。OrderNo.:OrderNo.referstotheserialnumberofthesalescontractsignedbybothPartyAandPartyBonKDparts.Theserialnumberusuallyconsistsof6Arabicnumerals.一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants1、索赔业务术语ThetermsrelatedtoKDpartsclaim错漏发问题：指因甲方原因，送至乙方的KD物料，与BOM表或装箱单对比，存在品类不一致，或者数量上出现差异的情况。Partsbeingshort-deliveredordeliveredwrong:Partsbeingshort-deliveredordeliveredwrongreferstothecasesthatduetothereasonofPartyA,thereisinconformityincategoryordiscrepancyinquantityoftheKDpartsdeliveredtoPartyBwhencomparedwiththeBOM（billofmaterial）orpackinglist.质量问题：指因甲方原因，送至乙方的KD物料因外观、尺寸、功能等无法满足生产、调试及整车出厂检验要求的情况。QualityProblem:QualityProblemreferstothecasesthatduetoPartyA’sreason,theappearance,dimensionandfunctionoftheKDpartsdeliveredtoPartyBcannotmeettherequirementsforproduction,rectificationanddeliveryinspectionofcompletevehicles.一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants1、索赔业务术语ThetermsrelatedtoKDpartsclaim甲方代表：指甲方或甲方关联公司派驻乙方工厂人员，负责开箱验货、生产质量支持及索赔服务工作。TheRepresentativeofPartyA:TheRepresentativeofPartyAreferstothepersonwhoissentbyPartyAorassociatecompaniesofPartyAandstationedattheplantofPartyBandwhoisauthorizedtotakechargeofthematterssuchasunpackingtoinspect,providingsupportconcerningproduction,qualityandserviceworkforclaim.乙方代表：乙方负责开箱验货及KD工厂生产、技术及质量支持的人员。TheRepresentativeofPartyB:TheRepresentativeofPartyBreferstothepersonwhoisfromPartyBandtakeschargeofunpackingtoinspectaswellasprovidingsupportinaspectsofproduction,technologyandqualityinKDAssemblyPlant.一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants2、非索赔范围Scopeofitemsthatcannotbeclaimed1.乙方未事先书面通知甲方或未经甲方事先书面许可，自行开箱验货认定为错漏发、外观破损的物料；Partsdeemedtobeshort-deliveredordeliveredwrongortobedamagedonthesurfacewhenPartyBbyitselfunpackscontainertoinspectwithoutpriorwrittennoticetoPartyAorwithoutpriorwrittenpermissionofPartyA;2.未按甲方生产工艺、技术要求组装生产造成的损失；ThelossesresultedfromfailingtofollowtherequirementsoftheproductionprocessandtechnologystipulatedbyPartyAinassemblingandproduction;3.在组装生产过程中，车身及钣金件出现的质量问题；不合理的存储方式或没有遵守甲方特别提示的存储要求，造成物料损坏，丢失，如：未采取遮挡措施，长期露天放置，造成KD件出现斑点、锈蚀、氧化、装饰件外表面与硬物直接接触等；PartsdamagedorlostduetounreasonablestoragemodeorbeingunabletofollowtherequirementsforstorageraisedspecificallybyPartyA.Forexample,partsareputintheopenforlongtimeandnomeasuresistakentoshieldthem,leadingtothestainedspots,rustandoxidationappearingonthesurfaceoftheKDparts,andthesurfaceofthetrimpartstouchesthehardobjectsdirectlyandsoon；一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants2、非索赔范围Scopeofitemsthatcannotbeclaimed4.库存超6个月，未采取先进先出组装生产而发现的质量问题及错漏发问题；Qualityproblemsandissuesofpartsbeingshort-deliveredordeliveredwrongfoundwhenthepartshavebeenstoredforover6monthsandFIFO(firstin,firstout)isnotadoptedinassembling;5.同一个订单下的质量信息反馈单，提交之后的三个月内，如不再出现相同订单下的质量信息反馈单，则该订单对应的索赔权限将关闭，即甲方不接受涉及该订单的质量信息反馈和索赔单。Withinthreemonthsafter“PartsQualityProblemFeedbackForm”underoneorderNo.issubmitted,ifnoother“PartsQualityProblemFeedbackForm”underthesameorderNo.issubmitted,thecorrespondingrighttoclaimonthepartsoftheordershallbeforfeited,i.e.the“PartsQualityProblemFeedbackForm”andthe“ClaimFormforKDParts”inconnectionwiththeorderwillnotbeacceptedbyPartyA.一．海外KD工厂索赔业务的介绍BriefintroductiononClaimBusinessinOverseasKDPlants3、索赔业务流程Theflowofclaimbusiness目录/Contents一．海外工厂索赔业务简介BriefintroductiononClaimBusinessinOverseasKDPlants二.KD质量信息流程的操作OperationofKDq