供应商关系管理研究

华中科技大学硕士学位论文供应商关系管理研究姓名：王文卫申请学位级别：硕士专业：工商管理指导教师：刘志学20040424IIIAbstractWiththeeconomyglobalizationandcompetition,quality,cost,quickdelivery,serviceandtechnologyinnovationbecomethefocusofacquiringthecustomers,theenterprisecan'tsucceedbyitself,itmustdependonitspartner,whichchallengethetraditionalmanagementmethods,themanagementinnovationcallsfortheenterprisesearchingallkindsofpartner:themarketchannelpartner,supplypartnerandtechnologyallianceandsoon.Theapplicationofsupplychainmanagement,strategicpurchasingandtotalqualitymanagementcontributestodealwiththeproblem,theenterpriseshouldpursuesupplier-integrateddevelopment,sosupplierrelationshipmanagement(SRMforshort)comesintobeing,thisaccordswiththeruleofmarketcompetitiondevelopment.Thisthesisfirstlydepictsthetheoryofsupplierrelationshipmanagement,includingitsdevelopment,conception,andthecoreofthistheory,analyzesthesimilaritiesanddifferencesbetweensupplierrelationshipandsupplychainrelationship,andexplainshowtousethetheoryofsupplierrelationshipmanagementinthecompanies'strategy.Namely,suppliersandbuyersshouldintegratecompetitivestrategy,valuechainandcorecompetence.Secondly,itmakessomedecisionsaboutsupplierrelationshipmanagementdevelopmenttosustaintheimplementofstrategy.Itanalyzesthreemodesofsupplierrelationshipfromdifferentaspectsandtheorganizationalguaranteeofimplementingsuppliesrelationshipmanagement.Then,thethesisdiscussesapplyinginformationtechnologyinthisfield.Thirdly,itemphasizesontheimplementofthesupplierrelationshipmanagement,themainstepsincludesupplierrelationshipestablishment,appraisal,improvement,coordination,performanceevaluationandcontinuousimprovementetc.Intheconclusion,thethesispointsoutthebottleneckofthesupplierrelationshipmanagementwhenitisimplementedintheChinesecompanies,howtoresolveiteffectivelyisoneofthechallengesforourenterprises.Keywords:SupplyChainManagement(SCM)PurchasingManagementSupplierManagementSupplierRelationshipManagement(SRM)111.1[1][2-3]1.1.12SupplychainmanagementSCM(1-1)[4][5][6]HPIBMDELLSupplychainpartnershipSCP3SupplierrelationshipmanagementSRM(CustomerrelationshipmanagementCRM)41.1.2[7]buyersellerStrategicpurchasing50%80%DunandBradstreetCEO5KeysupplierBuyer—supplierrelationshipBSRAmeliaJohn[8]1-11-11.2SPFPBSRSES61-21-2[9]••••••722.12.1.1[10]2.1.282-12-12-19JITJust-in-time2-12.22.2.1[11](1)(2)10(3)Bullwhipeffect[11][12]2.2.22-2112-2SRMCRMSCP122.32.3.12-3[13]2-32-2123132-2[2]2.3.2[2][11]14OEM/ODMEMSElectronicManufacturingService(Flextronics)(Solectron)SCI1533.1Relationshipportfolio3.1.1//[14](1)(2)163-13-1(EDI)17VMI3.1.2/[15]3-23-13-2(1)1850[16]3-1[17]19[18]Benchmarking(2)(3)3-33-320(4)3.1.33-43-43-2213-2111-31-5+1/++3.23.2.1[19]3-53-5223.2.2(1)(2)BusinessprocessimprovementBPI23(3)3.33.3.1SRMERPCRMSCMSRM3-6[20-21]243-6i2SanjivSidhuDynamicvaluechainmanagementCRMSRMSCMERPSRMSRMInternetGartnerConsultingSRMSRMCRMSCMERP/IT253.3.2SRMSRMPeoplesofti2SAPSRMSRM[21-25](1)ContentmanagementSRM(2)Supplycollaboration(VMI)26(3)//Design/manufacturing/procurementcollaboration//WebBOMInternet//(4)e-Connectione-kanbanRFQRequestforquotationsRFQ27(5)PurchaseMROPOWeb(6)StrategicdesignBOMBOM28(7)StrategicsourcingSRM3-73-7SRM(8)SuppliersratingsystemSRM29SRM3044-1[26]4-1314.14.1.1[26]32[26]334.1.2344.1.34.24.2.11966Dickson27323Dickson1991WeberDicksonWeber35[27]SCMG(Strategicchemicalmanagementgroup)1987RelationpositiontoolsRPT[26]RPT4-24-2SCMG4-1364-1[26]1.1.11.2.11.1.21.2.21.1.31.2.31.11.1.41.21.2.41.3.11.4.11.3.21.4.21.3.31.4.31.3.41.1.31.3.51.42.1.12.2.12.1.22.2.22.1.32.2.32.1.42.2.42.1.52.2.52.1.62.2.62.2.72.12.22.2.82.3.12.4.12.3.22.4.22.3.32.4.32.3.42.4.42.3.52.4.52.3.62.4.62.3.72.4.72.3.82.4.82.2.32.42.4.93.1.13.2.13.1.23.2.23.1.33.2.33.13.1.43.23.2.43.3.13.4.13.3.23.4.23.3.33.3.33.44.1.14.2.14.1.24.2.24.1.34.14.1.44.24.3.14.4.14.3.24.4.24.4.34.3.34.4374.2.2PDCA5.54.33.85.94-31-74-3PDCA[28]1Plan5W2HDo38CheckAction4.2.3CommoninterestCommunicationCredibilityCommitmentCollaborationCompromise[10][29]39404.34.3.1[30](1)41[4]42(2)4.3.24.2.1SCMG434-2[31-32]4-2444.3.3ISO9000[33](1)(2)TQMQCC(3)45()()4.3.44620046090704748[1][]42002[2][]1997[3][]1997[4]2000[5][6][]ChristopherLogisticsandSupplyChainManagement:StrategiesforReducingCostandImprovingService2e[7]20032434-36[8]AmeliaSCarrJohnNPearsonStrategicallymanagedbuyer-supplierrelationshipsandperformanceoutcomesJournalofOperationsManagement,1999(17):pp.497-519[9]2002417-21[10][11]AMTSCM(SCM)2003[12][]M1999[13][]2001[14][]Thehandbookofkeycustomerrelationshipmanagement2002[15](5)49[16]DicksonGW.AnAnalysisofVendorSelectionSystemsandDecision.JournalofPurchasing,1996(1):pp.5-17[17][]2003[18]MariSako,RichardLamming,SusanRHelper.SupplierrelationsintheUKcarindustrygoodnews-badnews.EuropeanJournalofPurchasingandSupplyManagement,1994(4):pp.237-248[19]2002[20][21][22]PeopleSoftSupplierRelationshipManagement[23]mySAP[24][25]i2SupplierRelationshipManagement(SRM)[26][[27]()[28][][29](II)[30][31]CIMS2002(2)95-98[32]2003(2)295-29850[33]ISO900120002001[34]RichardClammingPaulDCousionsandDorianMNotman.Be