3电话英语

1Module3TelephoneContact2Telephonecallsareoftenthefirstpointofcontactacustomerorclientwillhavewithacompany,soitisveryimportantthatyoumakeagoodimpressionwhenyouareansweringthephone.Obviouslyinspecifictelephone-relatedjobssuchassales,customerserviceandmarketing,youaregoingtoneedtoadoptdifferentstylesandtechniquesinordertobesuccessful.3Sessionschedule1.Video-watching2.UsefulExpressionsonthePhone3.TipsofCalling4.ListeningPractice5.OralPractice4Video-watching5Wordsaboutphones市内电话：localcalls国内长途电话inlandlong-distancecalls国际长途电话internationalcalls手机：mobilephone,cellphone电话坏了Thephoneisoutoforder.无绳电话：wirelesstelephone录音电话：answeringmachine6电话分机：extension电视电话videophone打不通：cannotgetthrough占线：thelineisbusy.您所拨打的用户现在正忙，请稍后再拨.Thesubscriberyoudialedisbusynow,pleasediallater.对不起，您所拨打的用户已关机。Sorry,Thesubscriberyoudialedispoweroff.7Dialingsequence:冠码accesscode-国码countrycode-区码areacode-号码telephonenumber8Howtodialthenumber9Usefulexpressions1.Hello.MayIspeaktoMr.Brown?2.Yes,thisishespeaking.3.Who'sspeaking,please?4.I’msorry,heisnotinnow.5.Wouldyouliketoleaveamessage?6.Mr.Brownisonanotherlinenow.7.Holdthelineamoment,please.8.MayIhaveExt.5883?9.Ican’thearyou.10.Wouldyouspeakalittlelouder?11.I’msorry.Ihavethewrongnumber.12.Youarewantedonphone.101.Willyouaskhimtocallmebacklater?2.Iwascutoff.Willyouconnectmeagain?3.Wellcallyoubackinafewminutes.Willyouhangupandwait,please?4.IwanttoplaceanoverseascalltoNewYork.5.Couldyoutellmethetimeandchargesafterthecall?6.Sorry,Ican’twait.Pleasecancelthecall.7.ThisistheSingaporeoperator.WouldyouconnectmewithMr.LeeintheInternationalDepartment?8.ThisistheoverseasoperatorintheUnitedStates.YouhaveanoverseascollectcallfromMr.SmithinSanFrancisco.Willyouacceptthecharges?11I’msorry,thereisnobodybythisname.Heisinameetingrightnow.MayItakeamessageforyou?Heisonanotherlinenow.Heisonholidayatthemoment.CanIhelpyou?Sorry,wehaveabadconnection.Ican’thearyouverywell.Couldyourepeatthat,please?IhopeIdidn’tcatchyouatabadtime.I’msorrytobotheryouatthishour.121.I'msorryIhavethewrongnumber.2.Isthis02-2718-5398?3.Sorrytohavebotheredyou.4.I’msorry.IthinkImusthavedialedthewrongnumber.5.CouldIcheckthenumber?Isit2211-334?Dialthewrongnumber13Haveextension1.MayIhaveextensiontwo-one-one?2.CanIhaveextensiontwo-one-one,please?3.MayIspeaktoDavid,extensiontwo-one-one?4.Extensiontwo-one-one,please.5.Pleaseconnectmewithextensiontwo-one-one.6.Couldyouputmethroughtothepersonneldepartment,please?14LeisureTime1.Hi.ThisisJohn.Ifyouarethephonecompany,Ialreadysentthemoney.Ifyouaremyparents,pleasesendmoney.Ifyouaremyfinancialaidinstitution,youdidn’tlendmeenoughmoney.Ifyouaremyfriends,youowememoney.Ifyouareafemale,don’tworry,Ihaveplentyofmoney.2.Hi.Iamprobablyhome.I’mjustavoidingsomeoneIdon’tlike.Leavemeamessage,andifIdon’tcallback,it’syou.3.Ifyouareaburglar(夜贼),thenwe’reprobablyathomecleaningourweaponsrightnowandcan’tcometothephone.Otherwise,weprobablyaren’thomeandit’ssafetoleaveusamessage.15Leavingmessagesonthephone1.Hi,thisisGeorge.I’msorryIcan’tanswerthephonerightnow.Leaveamessage,andthenwaitbyyourphoneuntilIcallyouback.2.MywifeandIcan’tcometothephonerightnow,butifyou’llleaveyournameandnumber,we’llgetbacktoyouassoonaswe’refinished.3.Hi,I’mnothomerightnowbutmyansweringmachineis,soyoucantalktoitinstead.Waitforthebeep.16Quoteontheitems1.A:Wecanofferyouthisindifferentlevelsofquality.B:Istheremuchofadifferenceinprice?A:Yes,theeconomymodelisabout30%less.B:We‘lltakethatone.2.A:Isthisgoingtosatisfyyourrequirements?B:Actually,itismorethanweneed.A:Wecangiveyoualittlecheapermodel.B:Letmeseethespecificationsforthat.3.A:You‘reaskingtoomuchforthispart.B:wehavesomecheaperones.A:Whatisthepricedifference?B:Thebasicmodelwillcostabout10%less.17I’mcallingaboutmistakeonourlastinvoice.Isthisyourstandardprice?Doesn‘tthequantitydiscount(大宗折扣)applyonthisorder?Wecanmakethepricelowerifyouwouldorderabitmore.Ihavethequotationsyouaskedfor.你要的报价做好了。Wereyouabletoquoteonalltheitemsweneed?Ihaveaquestionaboutthisquotationyousubmitted.Whatisthedeadlineforsubmittingthequotation?报价截止日期是哪一天?We‘dlikeachancetobidonthisbusiness.Canyoutellmewhyourbidwasnotaccepted?Whatisyourbestpriceonthisitem?-$24.95perhundredpieces.Quoteontheitems18Howareyoutoday?Howareyoufeelingtoday?Ifeelfaint.Takeiteasy.Don'tworry.Everythingwillturnoutallright.Cheerup.Itcouldhavehappenedtoanybody.Whatapity!Iknowhowitfeels.Howtoconsolesb?19Howtoendaphonecall用电话同外商交谈时，由于只能听到对方的声音而看不到对方的表情或姿态。因此，要想结束同他们的电话交谈，事先记住一些惯用的表达辞句，就显得极为重要的。大致分为以下几种情况:1.如果打电话的人非常熟悉，可以说一句来结束通话。：IsthereanythingelseIcandoforyou?2.如果你认识对方家人不太熟悉的话，不妨加上这样的问候：Sayhellotoyourfolks.(请代向你家人问安。)3.如果你答应给别人传话，可以说：ThenI’llmakesurehegetsyourmessage.205、如果接待的是你的客户，也可以使用一些惯用的客套话，比如：Thankyouforcalling.Nicetalkingtoyou.Hopetoseeyouagainsoon.6、如果你是打电话的一方，可以这样结束通话：That’sallIhavetosayfornow.Thankyouforyourtrouble.Well-I’llcallyouagainlater.Howtoendaphonecall21WarmupactivitiesLedbystudents22GroupSharing1.Shareonepleasantandunpleasanttelephonecontactexperience.2.Whataretheconversationcontents,toneandattitudeoftheoperator/receptionist?23Activity1VideoandDiscussionIdentify