上海施特伟公司人力资源管理软件解决方案提升的研究

上海交通大学硕士学位论文上海施特伟公司人力资源管理软件解决方案提升的研究姓名：程序申请学位级别：硕士专业：工商管理（MBA）指导教师：蒋馥20040606THERESEARCHONPROMOTIONFORHRMSSOLUTIONOFSHANGHAICITYRAYCOMPANYABSTRACTIninformationage,computersoftwareplaysanactiveroleinenterprisemanagement.Itcandramaticallyimproveworkingefficiencyandcorrectness,aswellasdecreasecosts.InChina,softwareindustryistreatedasastrategicindustry,andaccordingly,isexperiencingafastdevelopmentandaseverecompetition.Basedonhumanresourcemanagementandmarketsegmentationtheories,aswellasproblemsShanghaiCityraycompanyfaces,thisthesisperformsaresearchonhowtopromoteCityrayHRMSsolution.Firstly,thisthesisanalyzestheproblemsShanghaiCityraycompanyfacesandcomparesShanghaiCityraycompanyanditscompetitors.Followingthat,accordingtomarketsegmentationtheory,thisthesisraisesthatlarge/mediumsizedjointventures,largesizedprivatecompaniesandlargesizedstate-ownedenterprisesshouldbethetargetmarketofShanghaiCityraycompany.AccordingtothefeaturesofCityray’stargetmarket,thisthesisperformsathoroughanalysisonsomecriticalissuesinhumanresourcemanagementpractice,andasthemostimportantissue,“human-oriented”ideashouldbegivenatoppriorityinhumanresourcemanagementsystem.ThisthesisalsostatesthatB/Sstructuredsoftwarecanprovidestrongsupportstopromotefunctionsofhumanresourcemanagementsystem.Asaconclusion,thisthesisraisesthatShanghaicityraycompanyshouldpromoteitshumanresourcemanagementsystemsolutioninthreedimensions:Idea,FrameworkandFunction.Theresearch,conductedbythisthesis,willprovideavaluablereferenceforShanghaiCityraycompanytodealwithseverecompetitions.KEYWORDS:humanresourcemanagementsystem,solution,promotion200466200466200466MBA1201.[1][1]1-1[5]MBA2%112.1211.9311.749.556.866.376.286.195.4105.0114.3124.2134.2143.315/3.01-152%2.1954[2]05.41%10MBA322.52%114927.93%509913.51%10030.63%EnterpriseResourcePlanningERPCustomerRelationsManagementCRMServiceControlManagementSCMHumanResourceManagementSystemHRMSOfficeAutomationOAInternationalDataCorp.IDCHRMS10~15%HRMS29%[7]HRMSERPHRMS1.HRMSHRMS2060[13]HRMS2.HRMSHRMS2070[13]HRMSHRMS3.HRMSMBA4HRMS2090[13]HRMSC/SHRMSHRMSHRMSExcelWord1HRMSFoxBaseExcelWordExcelHRMS2HRMSHRMS3MBA5HRMS4HRMSHRMS5HRMSHRMSHRMSSteven[7]HR50%HRMSHR40%B/SHRMSHR17512525%260[7]HRMS62%HRMS1-2[7]HRMSHRMS18%1-3[7]B/SMBA7HRMS19978()2001HRMSHRMSHRMSMBA8HRMSHRMS/Browser/ServerB/SHRMS/Client/ServerC/SHRMSB/SHRMSHRMSHRMSHRMSHRMSHRMSHRMSHRMSHRMSB/SHRMSC/SHRMSHRMSHRMSMBA9HRMS199751987HRMS2000ISO900120001000HRMSMBA10HRMS1998HRMSHRMSHRMS1998HRMS819992020014051060%40415665HRMSHRMSC/SMBA11HRMSHRMS1.2.3.4.2-1MBA12HRMS1.2.3.4.HRMS500A1B1C1150500A2B2C2150A3B3C3500150500150MBA13Hewitt5002-35001600840500150500140012011015012015121998HRMS20012-4MBA141901101256182010567840.221851045481419.88IDCHRMS10%~15%2002200136[22]2001HRMS3.65.4WTO30%40%[22]HRMS19975MBA15400RocheBayerUnileverSIEMENSHRMSPowerHRP[9]1.2.3.PowerHRPMSVisioPowerOlapPowerESS4.MicrosoftExplorer5.6.PowerATS7.8.9.199710HRMSHRMSe1997HRMSB/SeMBA16HRMS1998HRsoft2000HRMSGETOYOTAHRsoft2000HRHRsoft200020008eHRMSeHRsoft2000InternetHRMSeHRsoft2000WebC/SInternetInternetHRMSe[10]VanguardHRsoft2000BasicVersionC/SVanguardHRsoft2000ProfessionalVersionC/S+B/SHRVanguardeHRsoft2000(B/S)HR[10]1.Internet/Intranet2.MBA173.4.5.3606.7.Internet/Intranet8.ExcelWord9.WebServer1995HRMS20001996C/SKayangPowerMBA18HR20002000B/SKayangPowerHR2000C/SKayangPowerHR2000KayangPowerHR2000[11]1.2.3.E-mail4.5.6.7.KeyPerformanceIndicationKPIMBA193608.Auto-Mail1.2.3.2-5[7]HRMSMBA20[7]2-1ERPHRMSHRMSHRMSMBA21HRMS1.[4]IBMIBM[6][2]HRMSHRMSHRMSHRMSHRMSMBA222.1234MBA23TheEconomist200071.556783.HRMS8HRMS8HRMSHRMS[1]MBA24[1]1.2.3.4.HRMS[1]MBA251.2.3.4.5.6.“”“”“”1.2.MBA263.KPIBalancedScorecard1KPI[1]KPIKPIKPI——“”20/8020%80%20%80%20%KPIKPIKPIKPIMBA27KPIKPIKPI2BSC2020•S••P•1992BSCBSC[18][19]BSC()BSCBSCBSCMBA28BSCBSCBSCBSCBSCBSCBSCBSCBSCBSCBSCBSCBSCBSCMBA29BSC75GartnerGroup100055%BSC[21]BrainCompany50%WilliamM.Mercer21488%BSCBSC[21]BSC100BSCBSCBSCBSCBSCMBA30BSCBSCKPIBSC[1]MBA31HRMS1.KPIKPIMBA322.BSCBSCBSCBSCBSCBSCBSCBSCBSC56BSCBSCBSCMBA33BSC[1]1.2.3.4.5.6.7.8.HRMSMBA34HRMSB/SHRMSHRMSB/SDOSWindowsBrowser/F/S/C/S/B/SC/SB/SC/SWebWebWebWeb4-1WorldWideWeb[16]C/SB/SWebTCP/IP[5]B/SHRMSHRMSHRMSHRMSC/SHRMSHRMSB/SHRMSB/SMBA41HRMSB/SHRMSHRMS5-2[5]HRMSB/SHRMS1-3HRMSHRMSB/SHRMSB/SHRMSB/SHRMSHRMSB/SHRMSB/SHRMSB/SHRMSB/SHRMSB/SHRMS12HRMSMBA423HRMS4B/SHRMSHRMSHRMS5HRMS6HRMS7MBA4320%80%[8]B/SHRMS=/*100%=+=+HRMS[8]KPIBSCHRMS20901090%[19]MBA44SMARTSpecialMeasurableAttainableRelevantTime-basedHRMS1.B/SHRMS2.HRMSHRMSHRMSMBA45HRMS5-2HRMSHRMSHRMSInteractiveVoiceResponseIVRMBA46IVRElectronicSupportSystemESSESSHRMSIDIVRHRESSESSHRESS1.[3]2.1HRMS2HRMS3MBA47HRMS4HRMSHRMS5HRMS1.HRM