咨询行业分析及其职业机会

•强强联合国际国内顶尖教育机构深度融合！•群星闪烁整合业界权威名师、就业专家！•智能互动创造课程追踪，轻松学习模式！•目标明确全力提高学生就业力！时代英杰中国职前教育专家德勤人力资本中国业务副总裁林钢管理咨询ABC企业经营的运动模型经营绩效市场与客户核心能力愿景目标战略企业文化业务流程组织结构技术/信息系统管理制度人力资本货币资本理念篇•客户永远是--？•客户通常是--？•每个客户都是--？什么是管理咨询独一无二的产品名人字画管理咨询日用消费品谁是客户需要外脑需要外包需要外手TechnologymonolithsarerecastingtheITmarketwhileStrategyandHumanCapitalfirmsbroadentheirbases•Theevolutionofthe“fullservice”consultancyhasresultedinanewbusinessmodel•WhileS&OandHumanCapitalfirmshavebeenimpactedbytheeconomicdownturntheirbusinessmodelshaveremainedintact,thoughtheyhavecontinuedtoexpandtheiradvisoryofferingsintechnologyStrategyFirmsHumanCapitalFirmsBusinessProcessApplica-tionsInfra-structureSoftwareHardwareBus.Consult.EnterpriseCorporateStrategyStrategyITConsultingSystemsInt.App.Dev.MiddlewareManagementPlatformsMiddlewareBus.AppsTechOrientedFirmsHumanCapitalConsultingfirmshaveoutperformedFullServiceConsultingFirms7%-15%-25%-15%-5%5%15%2002GlobalConsultingRevenueGrowthAverageHumanCapitalConsultingFirmAverageFullServiceConsultingFirmLookingforward,continuedpenetrationofoffshoredeliverywillmakegrowthchallengingintechnology12%2%4%HumanCapitalConsultingS&OConsultingSystemsIntegration2003-2007GlobalConsultingMarketGrowth(CAGR–MarketValue)Through2001ConsultingEnjoyedUninterruptedGrowth$B$50B$100B$150B1971198119912001GlobalConsultingMarketSize-20%-10%0%10%20%Mar-01Sep-01Mar-02Sep-02Mar-03Sep-03GlobalConsultingMarketQuarterlyY-O-YGrowthRate19951.AndersenConsulting4,2202.McKinsey1,8003.Coopers&Lybrand1,5704.Ernst&Young1,5205.D&TConsulting1,3806.KPMGPeatMarwick1,3407.PriceWaterhouse9608.BoozAllen&Hamilton8809.ArthurAndersen66010.EDS/A.T.Kearney65020021.IBMGlobalServices13,3372.Accenture8,6673.Fujitsu7,9404.CGE&Y4,8245.DC/DTTConsulting4,7696.EDS/A.T.Kearney3,8007.CSC3,4128.McKinsey2,9979.HP2,78810.BearingPoint2,545ANewCompetitiveLandscapeS&O/AdvisoryandHumanCapitalconsulting2002GlobalMarketSizeAnalysisbyServiceAreaS&OConsulting(includesITAdvisory)100%=$40BTechnologyServices(includesOutsourcing)100%=$227BHumanCapitalConsulting100%=$20BTop10:22%Deloitte:2%(includedinTop10)Restofmarket:78%Top10:36%Deloitte:5%(includedinTop10)Restofmarket:64%Top10:58%Deloitte:1%(includedinRestofmarket)Restofmarket:42%Deloitterank3rd22nd2nd全球战略咨询公司排名美国“咨询新闻”杂志（ConsultingNews）将德勤评为世界最大的战略咨询公司RankFirmRevenues($millions)2002HRconsultingrevenue2001HRconsultingrevenue1-yeargrowthrateofHRconsultingpractice1MercerHRConsulting$1,914.8$1,846.43.7%2DeloitteHumanCapital*$1,094.0$1,040.05.2%3WatsonWyattWorldwide$997.0$953.04.6%4MellonHR(BuckConsultants)$950.0$837.413.4%5TowersPerrin$853.2$872.0-2.2%6AonConsulting$801.0$759.85.4%7HewittAssociates$600.7$540.011.2%8Accenture$535.0$485.010.3%9HayGroup$282.8$291.0-2.8%10MillimanGlobal$189.0$170.011.2%11TheSegalCompany$145.5$130.511.5%12CapGeminiErnst&Young$132.8$139.0-4.5%AVERAGE5.3%Source:ConsultantsNewsOctober2003/KennedyInformation,Inc.*RevenueisbasedonallHR-relatedservicesprovidedfirm-wide(e.g.IAS)全球人力资源管理咨询公司排名美国“咨询新闻”杂志和“肯尼迪资讯”公司将德勤评为世界第二大人力资源管理咨询公司全球信息技术咨询公司排名美国“咨询新闻”杂志（ConsultingNews）将德勤评为世界第三大IT咨询公司世界各大咨询公司的综合排名德勤国际介绍我们的全球机构•119,000多名员工•140个国家、地区，722家机构•2003年，我们全球收入增长21.6%,达152亿美元我们的中国机构•超过2,500名员工•在9个城市设有事务所：大连，天津，北京，上海，南京，广州，深圳，香港和澳门$6.5$7.4$9.9$12.4$12.5$11.2$9.0$0$2$4$6$8$10$12$141996199719981999200020012002$10亿美元德勤全球年收入$15.0*2003$16税务和法律服务35亿美元(23%)会计和审计服务54亿美元(36%)咨询服务61亿美元(41%)德勤咨询德勤咨询在全球31个国家和地区拥有19,600多位员工，为不同行业的客户提供卓越的咨询服务。209家位列财富500强的公司是德勤咨询的客户。我们的宗旨帮助客户和员工获得成功我们的远景成为全球行业领袖，为新经济时代提供创新的商业解决方案和服务我们的核心价值观全心全意帮助客户取得实效充分发扬团结协作精神致力于同客户紧密互惠合作德勤咨询员工人数：19,600年营业收入：61亿美元德勤国际员工人数：119,000国家和地区：140年营业收入：152亿美元人力资本咨询服务员工人数：4000年营业收入：12亿美元我们的服务企业战略服务(MSS)人力资本咨询(HCC)财务咨询服务(FAS)企业风险管理服务(ERS)客户选择咨询公司的标准理解客户需求人员素质专业能力行业经验创造性技能咨询费用先前的合作什么是“管理咨询”方式专业技能Implementer实施者Strategist战略家Influencer促成人ProblemSolver解决问题能手TechnicalExpert专家Facilitator顺导者ChangeAgent变革代理人Coach教练Advisor顾问Initiator牵头人Sponsor发起人Decision-maker决策人End-user最终用户OtherStakeholders其他利益相关者客户关系以事实为依据以结构为基础以假设为导向流程管理咨询的步骤步骤1达成工作协议步骤4确定实施方案和后续工作步骤3赢取对解决方案的承诺步骤2明确关键问题及解决思路沟通与反馈BasicCareerAlternativesEACHCAREERTYPEHASDIFFERENTATTRIBUTESANDATTRACTIONSCorporateEmployeeProfessionalCareerEntrepreneurFundamentalTalents•Rawbrainpower–logicalthought–holisticthought–conceptualization•Abilitytolearnonthefly•Creativity/innovation•NaturalcuriosityConsultingGenerallyRequiresaMajorTransitionfromYourPriorExperienceFromseniorpositionselsewheretoentry-levelconsultinglossofcontrollossofamenities(secretaries,office,etc.)closersupervisionTransitionPace—balancingworkwithpersonallifeAddedresponsibilityInfluencewithoutauthority—wearealwayssellingourideasImplementationChangesConsultingGenerallyRequiresaMajorTransitionfromYourPriorExperienceConsultingisGenerallyaMajorChangetoYourPriorExperienceNewChallengesNewtechnicalareasNewindustriesUnfamiliar“mechanics”projectenvironmenttravel“expenseaccount”livingAProfessionalisResponsibleforHighStandardsofConduct•Whenyoubecomeaprofessional,youaccept–primaryconsideration=client’sbestinterest–needforconfidentialityinallclientinteractions•Yourclienthashiredyouwithexpectat