最新投诉信讲解课件

第一段：表明来信所要投诉的问题，尽可能做到客观礼貌.1.Iamwritingtocomplain/makeacomplaintabout…2.Iamwritingtoexpressmydissatisfaction/disappointmentabout…第二段：写明投诉的原因、问题的经过及产生的后果。Twoweeksago,I….However,whenI…..Ifound…..Besides,……注意要点准——要点全而不漏，时态合理运用衔接美——巧妙衔接过渡，读文如沐春风第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，Iwouldappreciateitifyoucould…Iwillbesatisfiedifyoucan…Ihopeyouwillgiveattentiontothismatter.Ihopeyouwilltakemycomplaintsseriouslyand…Iwouldliketogetthismattersettledbytheendofthismonth.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Ihopeyoucangivemeasatisfyingreplyanddealwiththismatterreasonably.DearSir/Madam,IamLiHua,aconsumerfromChina.Iamwritingtocomplainaboutyourpoorservice.Twoweeksago,IplacedanorderontheInternetforaniPodtouchmusicplayer，whosecolorisblueandRAM64GB.However,whenIreceivedthepackagefromyourcompanyyesterday,Ifoundsomethinghadgonewrong.First,theplayerIgotwasnotwhatIhadordered.Itisalackonewith32GBRAM.Besides,thepackingcasehadbeendamagedbeforeitreachedme.Ihopeyouwillgiveattentiontothismatterandgivemeasatisfyingreplyassoonaspossible.Yours,LiHua